Customer Service Management

S C O T T M . MU L F ORD

**** ******** ***. *** *** Houston Texas 77042 832-***-****) ac16bg@r.postjobfree.com

BAYLOR ENTREPRENEURSHIP PROGRAM Cleveland, Texas

Graduate ofleading, nationally-recognized entrepreneurship program January 2013 Present

The entrepreneurship program is offered to carefully selected, proven leaders with high potential for major societal impact. Graduates are coached by top executives nationally and have received coverage in NBC Nightly News, Fox News, Wall Street Journal, New York Times and Entrepreneur Magazine. Each graduate is matched with an MBA Advisor from universities including Harvard and Stanford. “

•Founded business concept called EternalGPSmemories.

-Authored complete business plan, including 12-month Excel operating budget and financial analysis.

•Delivered 30-minute presentation to a nationwide judging panel consisting of CEOs and investors.

-Took intensive classes for six months in business management and entrepreneurship, with topics

including marketing, finance, competitive strategies and market assessment.

•Learned AP Style guide writing and mastered presentation skills, delivering 150+ presentations.

-Continuing with Executive Mentoring Program and Entrepreneurship School.

-Earned certificate in entrepreneurship from Baylor University, Hankamer School ofBusiness.

-Obtained Texas Certified food handlers, license #TXFC0288694

•Fork lift certification.

•Hazwopper training and certification.

-First responder red cross training and certification.

•Respirator bit test certificate.

Blue Wave LLc.

Assistant Manager

•Opening and closing.

Employment Experience

•Hiring and interviewing.

•Maintenance.

•Maintaining the money.

•Daily chemical inventory.

•Customer Service.

•Training of new hires.

Aker Bio Marine Manufacturing

Team Leader Shift Supervisor

•Fill orders.

-Perform weekly inventory.

•Maintain safety protocols.

-Anticipate possible issues that could affect production.

-Trouble shoot any part of the evaporation process.

Houston, Texas Aug 2015-July 2016

Houston, Texas

Oct.2014- April 2015

•Manage all the employees in production.

-Liaison with maintenance and administration

DESSERT GALLERY

Pasty Chef7 Cake decorator

-Decorate high-end cakes.

-Fill orders.

-Perform weekly inventory.

STATEOFTEXAS

Shipping and Receiving Clerk

-Forklift Operator.

-Loading and unloading trucks. “

-Inventory and rotating stock.

-Requisition management.

NATION OIL WELL VARCO HYDRA RIG

Fabrication

-Welding.

-Forklift operation.

-Fabrication of hydraulic systems for cranes.

LA MADELEINE

Bakery Sauté chef

-Prepare all products for display and sale.

-Sauté chef on weekends.

•Open and close business.

BUSY B’S

General ManagerlBaker

-Bake all products.

-Open and operate all facets of bakery.

-Scheduling, financial management, closing, deposit duties.

•Customer service.

GEONEX MARTEL LABORATORIES

Oata entryl Dafnbnse management

Amarillo, Texas July 2009 - October 2013

Fort Worth, Texas

September 2005 - February 2006

Fort Worth, Texas September 2003 - February 2005

Fort Worth, Texas

October 2001 - July 2002

- Information entry and management

•Digitized theHVACs, electrical, security and floor plans forthe State Capitol ofFlorida

- Became proficient in AutoCAD and Intergraph software.

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