Customer Service Technical Support

DARE ODEKUNLE.

Education

Phone: +1-902-***-****

Email: *************@*****.***

Master of Engineering (Internetworking), January 2016 – July 2017

Dalhousie University, Halifax, Nova Scotia, Canada.

Bachelor of Engineering (Electrical & Electronics Engineering), 2008 – 2013

Federal University of Technology, Akure, Nigeria.

Technical Competencies

• VOIP (Voice Over IP) • Cloud Computing • Technical Support

• Routing & Switching Protocols • Security Protocols, IPsec/VPN • Wireshark/Putty

• VOIP (Voice Over IP) • Cisco Switch Series (2650,3550,2850) • Cisco Router Series (3925, 3825)

• Cisco IOS & JunOS • VLANs, IPS/IDS • DHCP, DNS

• TCP/IP Model Concepts • Real Time Operating Systems • Firewalls, IPS/IDS

• Client/Server systems • ESXi/VMware/VSphere • General Troubleshooting

• MPLS-VPN, MPLS-TE Concepts • Microsoft Active Directory • Remote Desktop Applications

• Cisco CUCM Manager • Windows/Linux OS • SNMP/Syslog Network Mgt.

Certifications

• NSE 4 - FortiGate Network Security Professional In Progress

• Cisco Certified Network Associates (CCNA) Dec 2016

• Information Technology Infrastructure Library (ITIL) Foundation Version 3 Nov 2016

Microsoft Certified Professional (MCP) In progress

Health, Safety & Environment at Workplace (CIEH) Dec 2014

Academic Awards

INTERNETWORKING GRADUATE STUDENT SEMINAR CONFERENCE TOP POSTER PRESENTATION AWARD, TOPIC : Performance Evaluation Of Virtualization Technologies - (2017)

Personal Project

● I set up virtual environment based on ESXi concept to host virtual machines which comprises of Linux

Servers and hosts, Windows server and hosts for testing and experimenting new concepts learnt.

Relevant Experience

LABORATORY TECHNICIAN / ASSISTANT, July 2016 – July 2017

Department of Internetworking, Dalhousie University

● Setup routers, switches, access points and terminal servers in different racks in the equipment room.

● Configuration of Routing and Switching Protocols (RIP, OSPF, EIGRP, BGP), IP Security Protocols.

●. Configuration of Access-lists, Inspect List and various information gathering tools

● Troubleshooting and testing connectivity between network devices, servers and workstations.

● Hardware installation and network disk imaging of operating systems on new workstations.

● Maintenance and repair of Computer systems and accessories in the internetworking laboratory

● Hands-on configuration experience working with security appliances (Firewalls, IDS, VPN appliances, Anti-Spam, Anti-Virus, etc.)

ACHIEVEMENT:

Implemented a VOIP (Voice Over Internet Protocol) Call using CUCM with 10 users

NETWORK SUPPORT ENGINEER, January 2014 - December 2015

Desktop Technologies, Lagos, Nigeria. (Tire 2 Internet Service Provider)

Monitored, managed, and performed Layer 1 to 7 Troubleshooting activities on the entire network which led to the stability of the network and recorded the least down time per year in the history of the company.

Provided technical support and customer service via email, phone, tickets and in-person.

Computer systems assembling, installation, repairs and troubleshooting skills

Dial-up and wireless access, Firewall/ Cisco Router setup and configuration

Learning about product updates and new technologies

Architecture included quality of service configurations, router/switch configuration, capacity planning, and modernization of supporting systems.

Perform technical audit of Network Solutions to ensure completeness and accuracy

Creating comprehensive security architecture assessment reports that clearly identify root-cause and remediation strategies.

Troubleshoot and resolves software and hardware problems for Linux, Windows, Mac OS and Network Equipment

Volunteer Experience

ORIENTATION PROGRAM VOLUNTEER, January 2017

Department of Internetworking, Dalhousie University

● Helped in welcoming new Graduate students into the program and gave logistics ideas to create entertaining events for new students.

FEED NOVA SCOTIA (FOOD BANK) January 2016 – Till Date

Uniacke Food Bank, Halifax

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