MARGARET BROWN

512-***-****

** **** ****** ******, ** 12202

ac168z@r.postjobfree.com

INFORMATION TECHNOLOGY SUPPORT PROFESSIONAL

Areas of Expertise

Strategic Planning Customer Service IT Operations

Team Leadership Application Deployment Network Administration

Relevant Professional Experience

WAYNE FUELING SYSTEMS (2016-August 2017)

TECHNICAL SUPPORT SPECIALIST LEVEL I (CONTRACT ROLE VIA INSIGHT GLOBAL)

Performed troubleshooting to resolve difficulties with various models of fuel dispensers, encompassing mechanical, programming, and networking issues. Also assisted sites with technical support and troubleshooting for issues utilizing and/or programming Wayne's Nucleus register system and associated Fusion forecourt controller.

AT&T WIRELESS SERVICES (2014-2016)

SPECIALIST – TECHNICAL CUSTOMER SERVICE LEVEL I

Performed troubleshooting of network equipment and devices to address and resolve issues impacting customer ability to connect to hotel/restaurant internet services.

THE HOME DEPOT (Feb 2014 to Sept 2014)

TECHNICAL SUPPORT AGENT (CONTRACT ROLE VIA INSIGHT GLOBAL)

Provided direct support to the employees of this leading home improvement retail corporation, investigating the root cause of technical issues affecting in-store hardware systems; took all necessary steps to procure replacements as required to sustain store operations.

DELL INC. (Oct 2013 to Dec 2013)

CALL DIRECTOR (CONTRACT ROLE VIA RANDSTAD USA)

Directed inbound calls to the appropriate support team after collecting necessary information about the nature of the issue.

HOSTGATOR.COM (Apr 2013 to Oct 2013)

JUNIOR ADMINISTRATOR I

Addressed and resolved customer issues spanning website performance, password resets, payments, and inquiries regarding available web hosting packages.

BLIZZARD ENTERTAINMENT (2008 to Apr 2013)

IN-GAME SUPPORT REPRESENTATIVE (CONTRACT ROLE VIA RANDSTAD USA)

Assisted players with in-game issues via online chat and email messaging. Addressed and resolved missing or lost in-game items, bugs, and compromised accounts.

CUSTOMER SUPPORT REPRESENTATIVE

Addressed and resolved account management issues, including access problems, updating account information, and tracking down online orders.

Education

Coursework toward a Bachelor of Arts Degree – UNIVERSITY OF TEXAS AT AUSTIN

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