C Manager
Resume:
MELISSA R . C RABTREE
**** * ******* * *. N E
Albuquerque, N M 8 7111
********@*****.***
SUMMARY:
● Two y ears V endor R eturns, E by-Brown C ompany, M ontgomery, I L
● Four y ears C ustomer S ervice R epresentative, E by-Brown C ompany, M ontgomery, I L
● Two y ears N ike B rand C oordinator, D ick’s S porting G oods, O swego, I L
● Two y ears A pparel A ssociate - o ne y ear a s A pparel L ead A ssociate, D SG, O swego, I L
● Nine m onths I nstructional A ide, P latte R iver A cademy, H ighlands R anch, C O
● Nine m onths P atient R egistration/Admission D ept., L ee’s S ummit H ospital, L ee’s S ummit, M O
● One y ear O ffice A ssistant/Clearing C lerk, C OCHA, O klahoma C ity, O K
● Five y ears E xecutive S ecretary, S ales D ept., P etroleum I nformation C orp/RR D onnelley, O KC, OK
● Nine m onths C ustomer S ervice R epresentative, P etroleum I nformation C orp/RR D onnelley, OKC, O K
● Six m onths M icrofilm C lerk, P etroleum I nformation C orp/RR D onnelley, O KC, O K
● Two y ears D rive-thru b ank t eller, G uaranty B ank a nd T rust C o., O klahoma C ity, O K
● One s emester D epartmental S ecretary, S chool o f B usiness, B ethany N azarene C ollege ( now Southern N azarene U niversity), B ethany, O K
● Fifteen m onths R eceptionist/Front D esk C lerk, D ermatology A ssociates, A lbuquerque, N M EDUCATION:
● Bethany N azarene C ollege/Southern N azarene U niversity, B ethany, O K - 1 981 - 1 983.
Early C hildhood E ducation M ajor - a pprox. 2 1 c redit h ours
● Eldorado H igh S chool - Albuquerque, N M. G eneral E d. C ourses, G raduated 1 979 EXPERIENCE:
EBY-BROWN C OMPANY - M ontgomery, I L A ugust 2 011 - J une 2 017
● CUSTOMER S ERVICE R EPRESENTATIVE - A ug. 2 011 - M ay 2 015
Handled b oth r etail a nd s ales f orce c ustomer s ervice i ssues v ia p hone c alls a nd e mails f or b oth Montgomery, I L a nd E au C laire, W I w arehouses.
Responsible f or V isitor C heck-in w indow a t M ontgomery, I L w arehouse. 1
Handed o ut e mployment a pplications, c hecked i n a pplicants f or i nterviews, n otified a ppropriate staff o f v isitors a rrival, h ad v isitors s ign-in a nd p rovided v isitor I D b adge. E nsured v isitors remained i n w aiting a rea t o c omply w ith f acility s ecurity g uidelines.
Checked i n n ew e mployees f or o rientations.
Processed e mployee o rders f rom w arehouse.
Maintained o rderly w ork s tation.
Maintained a nd m anaged h ardcopy a nd e lectronic r ecords o f c ustomer o rders, e mails a nd o ther correspondence.
Maintained a nd m anaged h ardcopy a nd e lectronic r ecords o f c ompany p olicy a nd p rocedure updates.
Worked w ith R eturns d epartment a s n ecessary t o r esolve c ustomer r eturn i ssues.
● VENDOR R ETURNS - R ETURN D EPT J une 2 015 - J une 2 017
● Managed a nd p rocessed s pecific t obacco v endor r eturns w ith p roduct t hat w as r eturned f or credit f rom E by-Brown r etail c ustomers.
● Processed r etail c ustomer r eturns.
● Checked i n I n-bound d rivers b ringing b ack c ustomer r eturns.
● Checked o ut O utbound d rivers i f r etrieving p roduct g oing b ack t o c ustomers.
● Corresponded w ith E by-Brown c orporate o ffice f or e ach v endor r eturn.
● Created a nd m anaged E xcel s preadsheets a s b oth h ardcopy a nd e lectronic r ecords f or v endor returns.
● Updated p olicy a nd p rocedures f or R eturns d epartment.
● Updated V endor l ists, c ontacts a nd r eturn p rocedures f or e ach v endor a s n eeded.
● Worked w ith I nventory C ontrol d epartment f or r eturns c oming f rom w arehouse s tock.
● Volunteered f or c ompany s ponsored e vents - i e: T ruck D river a nd F orklift D river R odeo a nd Family D ay e vent- A pril 2 016 & A pril 2 017
● Left p osition t o m ove t o A lbuquerque, N M t o h elp w ith c are o f f amily m ember. DICK’S S PORTING G OODS, S tore # 312, O swego, I L A pril 2 007 - A ugust 2 011 Apparel, A pparel L ead, N IKE B rand C oordinator
● Initially h ired f or A pparel d epartment t o o pen t his n ew l ocation. W orked w ith a ll d epartments f or b oth soft a nd g rand o penings.
● Built a pparel f ixtures f or s tore o pening.
● Received p roduct, p rocessed f or t he f loor, s ensored a nd p ut o ut t o f loor.
● Ensured s tock w as m aintained f or a ll a pparel d epartments.
● Processed a nd p ut b ack o n f loor i tems f rom f itting r ooms, a nd r eturns f rom c ustomers.
● Monitored f itting r ooms t o o ffer a ssistance a s w ell a s p reventing s hoplifting.
● Interact w ith c ustomers i n s tore a nd o n p hone p roviding c ustomer s ervice a t t he h ighest l evel.
● Changing a nd m aintaining g ameplans ( floor p lans) f or e ach d epartments a pparel l ines i n t ime r equired.
● Maintained s ignage f or a pparel d ept: w eekly s ales, m arkdowns, a nd c learance.
● Offering b oth R ewards c ards a nd D SG C redit c ards t o c ustomers.
● Accomplishing D aily T asks a s a ssigned b y m anagement f or e ach s hift.
● Worked t o g et s tore s et f or a nnual i nventory. 2
As N IKE B rand C oordinator ( NBC):
● Responsible f or c hanging a nd m aintaining a ll N IKE B rand c lothing a nd s hoe d isplays, a s w ell a s s ignage throughout s tore a ccording t he t he D ick’s S porting G oods ( DSG) g ameplans.
● Coordinating w ith o ther D SG l ocations t o t ransfer p roduct i n a nd o ut f or c ustomer n eeds.
● Continued c omputerized t raining f or N IKE p roducts, s haring p ertinent p roduct i nformation w ith coworkers a nd c ustomers.
● Worked w ith b oth D ick’s a nd N ike t o m aintain c ompliance b etween b oth c orporations.
● Attended N IKE t raining e vents a t v arious C hicagoland s ites; i e: S oldier F ield f or f ootball e quipment launch; V elocity T raining f or b aseball e quipment l aunch.
● Maintained a nd w ore N IKE B rand c lothing ( women’s g olf s hirts) a nd f ootwear p rovided b y N IKE. PLATTE R IVER A CADEMY - D ouglas C ounty C harter S chool, H ighlands R anch, C O A ug. 2 004 - F eb. 2 005 4th G rade I nstructional A ide w ith d uties i ncluding b ut n ot l imited t o:
● Assisting i n c lassrooms f or b oth 4 th g rade t eachers.
● Leading s mall g roups o f s tudents w ith d aily l esson p lans i n L ang. A rts, S cience, a nd M ath.
● Assisting s pecial n eeds s tudents w ith t esting ( usually h ad s tudents i n l ibrary t o t ake t he t ests w hich were g iven o rally, a t a s lower p ace).
● Weekly o ne-on-one r eading w ith s tudents n eeding e xtra h elp.
● Assisting t eachers w ith i n-class p rojects a nd e xperiments.
● Decorating h allway b ulletin b oards.
● Creating a nd m aking s igns a nd c ostumes f or s ocial s tudies “ musical”.
● Keeping u p w ith “ Friday f olders”.
● Grading a nd r ecording h omework, t ests, w orkbooks a nd r eport c ards.
● Initiated a “ Fifteen B ooks R ead” e xtra-curricular r eading p rogram f or 4 th g rade s tudents; I w ould create a c ustomized b eaded b ookmark f or e ach s tudent w ho c ompleted a s et o f 1 5 e xtra b ooks r ead f or the s emester. P arents r equired t o d ate a nd s ign-off f or e ach b ook r ead. V ery s uccessful!
● Daily l unchroom a nd r ecess d uty.
● Substituting f or t eachers d ue t o i llness.
● Volunteering 2 0 h ours p er s emester a t s chool i ncluding “ parking l ot” a nd “ crosswalk” d uties t o i nsure the s afety o f t he s tudents u pon a rrival a nd d ismissal a t s chool.
● Other d uties a nd t asks a s n eeded w ithin t he s chool f acility. ARROWWOOD E LEMENTARY S CHOOL - D ouglas C ounty S chool D istrict, H ighlands R anch, C O S ept. 2 003 - June 2 004 P arent “ Classroom” v olunteer - t hree ( 3) m ornings e ach w eek. Y ear r ound s chool s chedule - 3 tracts. V olunteer C oordinator: S tacey K asch; K indergarten t eacher: C atherine G raham; 5 th g rade t eacher: K aren Haldeman.
● Worked w ith b oth K indergarten a nd 5 th g rade l evels d ue t o s ons i n e ach c lass.
● Assisted e ach c lass t eacher w ith d aily c lass a ctivities.
● Helping s tudents w ho n eeded i ndividual h elp w ith r eading, w riting, s ocial s tudies. ( 5th g rade)
● Initiated a “ Fifteen B ooks R ead” e xtra-curricular r eading p rogram f or 5 th g rade s tudents; I w ould create a c ustomized b eaded b ookmark f or e ach s tudent w ho c ompleted a s et o f 1 5 e xtra b ooks r ead f or the s emester. P arents r equired t o d ate a nd s ign-off f or e ach b ook r ead. V ery s uccessful! 3
EMPLOYMENT P RIOR T O 2 000:
● LEE’S S UMMIT H OSPITAL - L ee’s S ummit, M O N ov. 1 999 - J une 2 000. P atient R egistration / Admissions. F or p atients c oming i n t hrough E R, o r s cheduled d ay s urgery/tests p rocedures. Responsible f or c harts, i nputting d ata i nto h ospital d atabase, t aking p ayments o n a ccounts a nd f or pharmacy p rescriptions. B ackup f or s witchboard o perator.
● C.O.C.H.A. - C entral O klahoma C learing H ouse A ssociation - O klahoma C ity, O K A ug. 1 992 - J une 1 993. Responsible f or A .M. c learing b etween l ocal b anks. B alanced c learing, f axed b alanced c learing t o t he Federal R eserve B ank e ach w eekday. W orked w ith A sst. D irector a nd l ocal p articipating b anks t o procure C RA ( Community R einvestment A ct) f unds f or l ow-income h ome b uyers. U pdated a nd assembled q uarterly a nd a nnual r eports f or B oard o f D irector m eetings, a s w ell a s c oordinating catering f or q uarterly a nd a nnual B oard o f D irector m eetings.
● PETROLEUM I NFORMATION C ORP. ( division o f R R D onnelley P ublishing) O klahoma C ity, O K J uly 1985 - O ctober 1 991. J uly 1 985: M icrofilm c amera o perator r esponsible f or t ransferring g eological electric l og i nformation f rom h ard c opy t o f ilm. L oading, o perating a nd c leaning c amera, d eveloping t est on e ach r oll o f f ilm, r ecording s pecific l ogs f or e ach r oll, p ulling a nd r efiling h ard c opy l ogs. Nov. 1 985 - p romoted t o C ustomer S ervice D epartment. P rocessed i ncoming o rders f or d aily, w eekly, monthly, b i-monthly, q uarterly, s emi-annual & a nnual p ublications. B ack-up f or l abel d ept. i n p rint shop. A ug. 1 986 - O ct. 1 991: E xecutive S ecretary f or S ales D epartment. W orked d irectly w ith s alesmen in S ales, O nline a nd S eismic M apping d epartments t o p rovide e xcellent c ustomer s ervice. D uties included b ut n ot l imited t o d ocument t yping, f iling a nd r ecords m anagement. M aintained S ales department w orkstations a nd p roduct. B ackup s witchboard o perator t o c over l unch f or r eceptionist.
● GUARANTY B ANK & T RUST, O klahoma C ity, O K F eb. 1 983 - A pril 1 985. R esponsible f or t eller s tation at d rive t hru s tation i ncluded b alancing c ash d rawer a t e nd o f s hift, p osting c redits t o a ccounts, accepting d eposits, c ashing i tems p resented f or c ash. P rocessed b oth b ank b ags a nd n ight d eposits a t drive t hru a nd m ain b ranch v ault.Sold t o a nd p urchased m oneys f rom v ault f or d aily t ransactions.
● DERMATOLOGY A SSOCIATES I NC, P PA - A lbuquerque, N M A ug. 1 979 - D ec. 1 980. R eceptionist d uties included b ut n ot l imited t o s cheduling a ppointments, r eviewing n ew p atient i nformation f or c hart construction, u pdating p atient i nformation, f iling p atient c ards a nd c harts, p ulling a nd p reparing patient c harts f or n ext d ay’s s cheduled a ppointments. W orked i n r elation w ith a ccounting, i nsurance filing, t ranscription d epartments a s w ell a s w ith n ursing a nd l ab s taff. REFERENCES: A vailable u pon r equest.
PERSONAL:
● Date o f B irth: S ept. 2 5, 1 961.
● Marital s tatus: D ivorced / C hildren: 3 s ons - g rown a nd o ut o f h ouse.
● Moved b ack t o A lbuquerque, N M J uly 2 017 t o p articipate i n t he c are o f a f amily m ember. 4
Melissa C rabtree
5505 C ancelar D r. N E
ABQ, N M 8 7111
********@*****.***
PROFESSIONAL R EFERENCES
Beth B asurto
Asst. M anager, R eturns D epartment
Eby-Brown C ompany
2051 B aseline R d.
Montgomery, I L 6 0538
****.*******@***-*****.***
Direct s upervisor i n R eturns D epartment.
`
Peter D huse
Manager, T ransportation D epartment
Eby-Brown C ompany
2051 B aseline R d.
Montgomery, I L 6 0538
*****.*****@***-*****.***
(Worked u nder M r. D huse w hile h e w as a n i nterim A sst. M anager i n t he C ustomer Service D epartment)
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Dan C ielcielski ( Shish-shell-skee)
Manager I nventory C ontrol D epartment
Eby-Brown C ompany
2051 B aseline R d.
Montgomery, I L 6 053****-***-**** / 8-00-942-**** ***.***********@***-*****.***
(Was h ired b y M r. C ielcielski w hile h e w orked a s a n i nterim A sst. m anager i n C ustomer Service D epartment.)
Laketa N ickson
First S hift A sst. W arehouse M anager
Eby-Brown C ompany
2051 B aseline R d.
Montgomery, I L 6 0538
******.*******@***-*****.***
Worked w ith M rs. N ickson a nd h er d epartment i n b oth C ustomer S ervice a nd R eturns Department.
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