Sales, Customer and Technical Support specialist
Resume:
Bryndon Coughlin
**** ** ******* **. ********, OR 97211
ac167v@r.postjobfree.com
OBJECTIVE:
To gain employment within a company that provides opportunity for growth while allowing me to demonstrate my abilities.
SUMMARY OF QUALIFICATIONS:
• Effective working alone or as a cooperative team member.
• I am personable and self-reliant.
• Professional in appearance and presentation.
• Proficient with multiple software/applications: Microsoft Word, Excel, Adobe, PowerPoint, Access, Oracle, Avaya, Goldmine Database.
EMPLOYMENT HISTORY:
August 2017 – Present – TEK Systems/Carisbrook IT; Wilsonville, Oregon – Contract
-Project Technical Support
• Provide technical support through ticket servicing and remotely accessing computers.
• Call and email clients to plan for upcoming software installation.
• Leading/teaching orientation courses for new processes
November 2013 - July 2017 - U.S. Bank; Gresham, Oregon - Full Time
-Personal Banker/Loan Banker/Online Banking Specialist/ Email Operations Department
• Deepen existing relationships through profiling and uncovering additional needs.
• Provide customers with personal financial advice and credit product information in order to discover opportunities to offer deposit or credit products.
• Respond to and resolve escalating customer inquiries of fees and problems pertaining to consumer deposit accounts and online banking.
• Use customer relation skills to explain in detail how products work for each customer specifically.
• Assist customers in the selection of various accounts and financial services.
• Completed basic Internet browser troubleshooting with customers through phone and email.
• Handled complex situations, escalations and sensitive complaints through email
January 2013 -February 2014 StadiumJouney.com/Magazine; Portland, Oregon – Contract
-Oregon Regional Correspondent
• Reviewed regional stadiums based on the website's FANFARE scale
• Photographed venues to provide art with the articles
• Researched locations to find best background information before publishing
January 2013-September 2013 Cindy Rein Farmers Insurance; Portland, Oregon- Full Time
-Client Relationship Representative
• Key holder and successfully open and closed the office
• Answering calls and taking messages and setting sales appointments and financial reviews.
• Customer accusation/skilled use of marketing through Facebook, Twitter, Instagram,etc.
February 2012-October 2012 Don Steiner/Reggie G. State Farm, Portland, Oregon - Full Time
-Sales Representative
• Key holder and successfully open and closed the office
• Answering calls and taking messages and setting appointments for supervisors.
• Weigh and stamp accordingly any packages or letters.
October 2011- February 2012 Power Core/Pro Connect Kiosk, Clackamas, Oregon – Full Time
-Sales Associate
• Key holder and successfully open and closed the kiosk
• Completed inventory and audits weekly
• Conducted interviews and trained other associates sales techniques
May 2009- December 2012 Creative Childcare Solutions, Oregon City, Oregon - Contract
-Caregiver
January 2010- August 2010 Jason Zwick/W. Au State Farm, Portland, Oregon – Full Time
-Team Member
• Key holder and successfully open and closed the office
• Used and organized data base to service and sale to customers
• Data Entry
September 2008- March 2010 Wattles Boys & Girls Club, Portland, Oregon - Full Time
-Program Assistant
• Planned educational and mind stimulating courses for kids ages 6-18.
• Planned, prepped and cooked meals following state guidelines.
• Officiated and coached multiple sports for children and teenagers.
October 2007- September 2008 Champs Sports, Portland, Oregon – Full Time
-Sales Associate
• Completed Assistant Manager Training
• Controlled store’s manifest and helped bring in new shipments.
• In charge of RTV’s (Return to Vender) and shipping out products from the store.
• Worked in stock rooms organizing and cleaning up to help speed up productivity.
• Successfully used POS registers for sales, returns, exchanges and closing registers
• Maintaining and re-stocking sales floor
June 2007- August 2007 Boys & Girls Club, Hillsboro, Oregon - Seasonal
-Program Assistant
• Planned educational and mind stimulating courses for kids ages 6-18.
• Reported back to parents when necessary about child’s day.
• Minimal Spanish used to communicate with younger children
• Helped create homework and afterschool plans for each child
• Coordinated free time and outside activities
EDUCATION:
My most recent education was at Mt. Hood Community College, where I was working on my Associates of Business Transfer. I completed my High School Diploma at La Salle Catholic College Preparatory High School, located in Clackamas, Oregon. My educational experience has included 3 years of Spanish instruction (Basic), multiple AP classes and courses on Creative Writing and Speech and Debate, to better my speaking skills.
REFERENCES:
Libby Lescalleet – Former Supervisor – 503-***-****
Shalena Jacobs – Previous Manager/Customer Resolution 360-***-****
Alex Shoemaker – Previous Editor 307-***-****
PERSONAL DETAILS:
• I was awarded a full scholarship to La Salle Catholic College Preparatory through Precision Castparts Corporation and The Boys & Girls Club. I received this scholarship based on academics, attitude, and community service. I chose to go to La Salle to better my education and to challenge myself academically.
• Upon graduation, I was chosen by staff and teachers at La Salle to be presented with the Service Award, in recognition of selflessness to the community. I was awarded a full scholarship for the next two years to attend Portland or Clackamas Community College.
• I am a graduate of Outward Bound, an outdoor program/workshop that taught me the importance of working with others and helped me discover skills and qualities about myself. Outward Bound tested my physical and emotional limits in challenging outdoor adventure programs.
• I attended Oregon Beaver’s Boys State in Summer of 2008. This is a premiere leadership and civics camp conducted by The American Legion This is a prestigious program that helps you learn about democracy and the government. I was 1 of 3 in my school to receive the spot to go to Boy’s State and to have the tuition paid for based on my academic achievements and extracurricular activities.
Contact this candidate