Manager Management

Terrance L. Bethea, CSM, ITIL

Booz Allen Hamilton

Level: Associate

Work Location: Washington, DC

Email: *****.******@*****.***

Mobile: 703-***-****

Office: NA

Clearance: Public Trust

Residence: Woodbridge, VA

Willing to Travel: <40%

Willing to Relocate: No

Last Updated: 06/21/2017

Experience Summary

Mr. Bethea, an Associate with the Civil Commercial Group, Finance & Economic Development team, has been with Booz Allen for 6 years. He is a solutions-focused Information Technology Manager and Business Analyst and Certified ScrumMaster offering extensive experience steering system and software development enhancements and upgrades. Mr. Bethea has an extensive background in Accounting and Finance with a focus on analytics and reporting. Mr. Bethea is highly skilled in leading and managing pre/post-release processes including designing user tests and cases that effectively identify defects and enable refinement of solutions. He has a proven capacity to work collaboratively with stakeholders, clients, and technical teams to identify business requirements, develop project strategies, and formulate plans and schedules for large infrastructure IT projects. Mr. Bethea has experienced in working within Agile and Waterfall environments, managing SDLC processes, and establishing best practices. He is skilled in producing technical documentation together with delivering comprehensive training to user groups. Mr. Bethea has been acknowledged for strengths in working with beta test groups, articulating test findings and working with developers to refine and resolve issues.

Key Clients

Civil

•Pension Benefits Guaranty Corporation (PBGC)

•Center for Medicaid and Medicare Services (CMS)

•World Bank Group (WBG)

Key Skills

Transformative Project Management – Release Management – Testing Strategies – Technical Documentation

SDLC Management – Agile/Waterfall Methodology – Business Requirements Analysis

Process Analysis Project Scoping – Budget Forecasting – Financial Analysis – Accounting and Reporting – Business Metrics and Dashboard Development – Cost Accounting - GL Management – Chart of Accounts Maintenance

Employment History

Booz Allen Hamilton

McLean, VA

06/2011 – Current

Associate

CEI Management Consulting

Tier Technologies

Falls Church, VA

Reston, VA

12/2008 – 05/2011

02/2007 – 12/2008

Manager II

Senior Consultant

Education

B.B.A

James Madison University

Accounting

12/1995

Certifications

Certified ScrumMaster

ITILv3 Foundation

ICAgile - ICP

12/2015

08/2016

09/2016

Representative Projects

Centers for Medicare and Medicaid Services (CMS), Center for Consumer Information and Insurance Oversight (CCIIO), Marketplace System Integrator, Release Coordinator. Mr. Bethea provided subject matter expertise in planning, monitoring and control of testing activities on an Agile JIRA development project at the CMS. He has applied technical and language skill in the management of successful execution of over 600 scripts across 11 sprints, 1 release and 4 contractors. He has worked in close collaboration with customers, developers and senior management in the development and refinement of a major epic. Mr. Bethea has effectively formulated multiple reports to track major activities around testing utilizing Excel, JIRA and Confluence.

World Bank Group (WBG), Division of Finance (DFi), CIF SharePoint Project, Testing SME, Jul 2015-Dec 2015– Mr. Bethea provides subject matter expertise in planning, monitoring and control of testing activities on an Agile SharePoint development project at the World Bank. He has applied technical and language skill in development of more than 200 scripts across 6 sprints and 2 releases. Mr. Bethea has proficiently planned and managed the execution and documentation of over 200 scripts. He has worked in close collaboration with customers, developers and senior management in the development and refinement more than 150 user stories. Mr. Bethea has effectively formulated multiple reports to track major activities around testing utilizing Visual Studio and Excel.

Centers for Medicare and Medicaid Services (CMS), Division of Finance (DOF), HIGLAS Maintenance Support Contractor, Release Manager/Break-Fix Coordinator, Jan 2013 – May 2015 – Mr. Bethea delivered astute management and support of CMS daily operations, Quarterly Release and Monthly Production Break-Fix Process. He successfully steered fulfillment of project plans and timelines and resolved release management issues, ensuring on time delivery of 9 Quarterly Releases and 25 Monthly Break-Fix deployments. Mr. Bethea oversaw the management of over 10 staff members and managed multiple vendor/contractor relationships that supported both processes. He provided expertise, working in partnership with the System Integrator Contractor to provide direction and escalation of issues to Senior Client Management on a daily basis. Mr. Bethea led, managed and monitored HIGLAS tickets and enhancements and served as Subject Matter Expert (SME) for all upgrades on behalf of the client. He performed detailed analysis and assessment to accurately validate procedural documents. Mr. Bethea supported client’s internal goals and strategies through the development of various reporting metrics. He worked alongside the Senior Leadership of FMSG during the recent Government Shutdown, where he was tapped to manage the Continuity of Operations of essential FMSG services during the Government Shutdown of 2013.

Centers for Medicare and Medicaid Services (CMS), Division of Finance (DOF), HIGLAS Maintenance Support Contractor, Lead Tester, May 2012 – Dec 2012 - Mr. Bethea successfully led User Acceptance testing for the HIGLAS APA upgrade, managing collaborative efforts with SME’s and Developers to create requirements documentation. Formulated and executed comprehensive test strategies, key to timely release of upgrade. He steered a team of 5 Testers in development and implementation of more than 700 scripts over a 3 month period. Mr. Bethea managed and maintained effective communications with key stakeholders, senior management by holding bi-weekly briefings, presenting up-dates and reports on testing status, along with preparing and distributing daily metrics reports. Mr. Bethea was recommended and awarded a Booz Allen Hamilton’s ”Spot Bonus Award” for delivering consistently high standards of support at CMS.

Pension Benefits Guaranty Corporation (PBGC), Division of Finance (DOF), CFS Maintenance Support, Tester, Jun 2011 – May 2012 – Mr. Bethea proactively worked within a team tasked with implementing all facets of User Acceptance Testing for Premium Accounting System (PAS), Consolidated Financial System (CFS), FedTraveler System and My Plan Administration Account System (MyPAA). He played a key role supporting end-users by developing and delivering comprehensive training prior to deployment. Mr. Bethea worked in close collaboration with SMEs and Developers on the development of System Requirements Documentation. He analyzed requirement documentation to devise, author and implemented test scripts and cases. Mr. Bethea reviewed test results to identify and report errors to Project Lead.

Other Work Experience

CEI MANAGEMENT CONSULTING, Manager II on assignment as a Cost Analyst at Fort Belvoir (2009 – 2011)

Performed all major functions in regards to cost for Product Manager Forward Looking Infrared(PM FLIR) Driver’s Vision Enhancer (DVE).

Collaborated with Subject Matter Experts (SME’s) and Technical Developers in the development of System Requirements Documentation.

Designed Independent Government Cost Estimates that serves as a basis for proposal evaluations.

Occasionally serve on Source Selection Evaluation Boards for incoming contract proposals for DVE.

Managed and Reported funding situations to Project Lead on an on-going basis.

Prepared and Reported all budget builds for submission to the Program Executive Office.

Served as a liaison between Product Manager and contractors on matters related to the development of Driver Vision Enhancers.

Prepared and Conducted monthly program reviews for various level of leadership

TIER TECHNOLOGIES, INC., Senior Consultant (2007 – 2008)

Wrote System’s Requirements Documentation for the development of Tier Financials (ERP) on a Microsoft Dynamics GP platform.

Collaborated with Subject Matter Experts (SME’s) and Technical Developers in the development of System Requirements Documentation.

Designed Test Scenarios for Testing Features released in Tier Financials.

Conducted Unit Testing and Functional Testing of Feature in Tier Financial.

Managed and Reported defects in design and functionality of Tier Financials in Remedy.

Designed GUI interfaces in Microsoft Dexterity for Tier Financials.

Serve as a liaison between beta clients and developers on matters related to the development of Tier Financials.

AMERICA ONLINE LLC (AOL), Senior Business System Analyst (2006 – 2006)

Oversaw operational functions to ensure that all SAP General Ledger (GL) accounts conformed to AOL recognized standards and presented reports to accurately reflect the company’s performance.

Developed a task-tracking tool to manage the month-end close cycle.

Communicated monthly results and changes to the Chart of Accounts to Field Accounting and Finance. Liaise between Accounting Team and SAP Technical Team.

Corresponded with internal and external auditors at quarterly Sarbanes Oxley meetings and completed system documentation whenever requested by auditors. Trained auditors when deemed necessary.

Maintained Financial Statement (FS) Items in SAP version ECC 6.0 and managed testing schedule of FS Items placed into the production environment.

Provided SAP functional support to internal users by creating, tracking and resolving trouble tickets in Remedy 5.01.

Coordinated efforts to complete an SAP conversion from SAP version 4.7 to ECC 6.0 by creating test scripts in Mercury Quality Center 9.0 and conducting SAP unit and integration testing for all FI transactions.

Implemented a new design for Master Data Request Form that ensured accurate documentation from field.

Trained contractors on the proper usage of Controlling Organization (CO) module in SAP version 4.7.

Senior Financial Analyst (2004 – 2006)

Directed daily accounting functions to include tracking budgets, organizing financial reports for Vice Presidents and Cost Center Managers and documenting accounting entries using SAP version 4.7.

Oversaw month-end reporting by coordinating conference calls to review results, research variances and forecast future expenses.

Streamlined standard procedures by redesigning spreadsheets to improve reporting procedures and results.

Conducted extensive cost analysis to discover and resolve issues within journal posting.

Managed monthly accruals for all outsourced call centers.

AT&T, Financial Analyst – Contractor (2001 – 2004)

Managed all financial functions including tracking budgets, generating reports for executives and forecasts using Oracle Financials System.

Collaborated with cross-functional teams to support the development of operational procedures for Accounting and Reporting Units.

MARASCO NEWTON GROUP, Billing Accountant (2001)

Administered the billing process for The Environmental Protection Agency (EPA) by submitting billing statements, maintaining accurate records to meet budget requirements and analyzing client costs.

Oversaw research for potential new billing system to include testing and reporting IT functional problems.

Saved costs and processing time by converting old billing system into MS Access environment.

LORAL CYBERSTAR INC., Cost Accountant (2000 – 2001)

Managed all issues related to direct cost module and monthly closing activities using the Lawson accounting system

Maintained all aspects of the system including establishing codes and organizing contracts.

VIRGINIA DEPARTMENT OF SOCIAL SERVICES, Cost Accounting Manager (1997 – 2000),

Cost Accountant (1996 – 1997)

Directed all activities related to the $320 million step-down cost allocation process including designing enhancements to old and new system and customizing the database to meet Y2K compliance issues.

Led project to convert reimbursement system into Oracle Financials version 10.7. Trained employees and established standard operating procedures.

Saved $25 million in Block Grant Funding by developing new strategies for reimbursement of Local Agency Administrative cost. Granted Commissioner’s Award of Appreciation.

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