Customer Service Medical
Resume:
ADA DE LA CRUZ
** ******** ******, **********, ** 02907
********@*******.***
SKILLS
Bilingual (Spanish) Accounts Payable Microsoft Word
Accounts Receivable Excel Patient Intake
First Aid Powert Point EKG
EMR Internet Research Venipuncture
Nursing Assesment Customer Service Point of Care
Centrifuge Technology CPR Scheduling
Medical Terminology Knowledge Team Leader
Multi-Line Telephones
EXPERIENCE
Our Lady of Fatima Hospital, North Providence, RI 2016-Present
Phlebotomist
Enter orders into computer
Register patients for specimen collection
Obtain and Centrifuge specimens
Package specimens for transport
Answer phones
Perform EKG's
Home draws
Translate (Spanish)
Train new staff according to doctor's office requirements
Train nurses on venipuncture procedures
Roger Williams Medical Center, Providence, RI 2015-2016
Phlebotomist
Obtained specimens
Multi-disciplinary draws
Answered telephones
Entered orders into EMR
Diabetes and Cholesterol screening
Transported specimens to lab
Translated (Spanish)
Trained incoming students on Phlebotomy technique
Visiting Angels Home Care Agency, East Providence, RI 2012-2015
CNA/ Schedule Coordinator
Assited with health care and housekeeping tasks
Personal hygiene services
Patient transportation
Fed, ambulate, and positioned patients as necessary
Provided fresh water and nourishments
Assisted with CNA's and Homemakers' hiring process
Did intakes for new clients requesting home care services
Answered calls
Addressed and solved clients' issues
EDUCATION AND TRAINING
Rhode Island College- General Studies/Nursing 2016-present
Community College of Rhode Island- Phlebotomy
Roger Williams Medical Center- INTERNSHIP
-Experienced with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Azheimer's
-Verified patient by reading PI
-Obtained blood specimens by performing venipuncture
-Mantained specimen integrity by using aseptic technique, following department procedures.
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