James R. Toutges

Lees Summit, MO *****

ac1652@r.postjobfree.com

Phone: 816-***-****

EMPLOYMENT /

CONTRACTING

EXPERIENCE:

Nonstop Networks (2015 - 2017)

-Network Engineer

●Remote support of Level 3 Data Center firewalls, switching infrastructure, and routers. (Cisco specialization but familiar with a variety of vendor equipment )

●Process driven to provide accountability and superior customer support

●Cisco certified in Route/Switch, Designing Cisco Data Center Unified Computing (DCUCD), and Express Security NGFW Engineer Representative

●Veeam certified (technical sales)

MidAmerica Nazarene University (2012 -2017)

●Organizational Leadership Degree (6 credits remaining)

Schult Industries (2008–2011)

-VP of Field Operations

●Managed IT, Digital development, and Field Operations

●Procurement and delivery of digital signage solution for Cinemark Theatres top ten markets.

●Responsible for Yum Brands express brands division, signage installations

●Strengths include strategic planning, cause-effect problem solving, operations management, organizational development, quality assurance.

AMC Entertainment Inc. (2001–2008)

-Network and Security Support Engineer

●Under limited supervision, managed multiple projects to ensure that all deadlines were met and results met high quality/reliability standards.

●Implement and enforce security standards for all AMC Cisco equipment.

●Measure and analyze vendor performance, report status, metrics, and recommendations as it relates to our WAN infrastructure. (i.e. Sprint, Christie Digital, and Symantec)

●Provide 3rd tier support for AMC home office, 1st and 2nd tier support teams.

●Established policies and procedures for security, user and workstation configuration, and patch management of workstation and servers inside the theaters.

●Planned, managed, and implemented 350+ Cisco router upgrade project upgrading and combining the AMC network with Loews Cineplex network when AMC merged with them in 2006.

●First hired as the Lead Hardware Technician. Held this role from pilot to circuit-wide deployment of Digital Theater Distribution System (DTDS), establishing the first digital distribution network for pre-show entertainment and alternative content.

●Determining and recommending technical hardware solutions for the DTDS content delivery solution.

●Supervised contractor installations, provided technical direction for DTDS pilot and later circuit wide installs.

●Negotiated vendor contracts, designed and set delivery standards for the first nationwide, in theatre satellite delivery system for pre-show entertainment and later full feature digital films.

Tri-Cor Industries (1999–2001)

●GSA contract position. Previously held full background security clearance.

●Network Administrator – Windows NT Server administration. Hardware, operating systems, and all server-side software.

●Misc desktop support

American Amicable Life insurance (1992–1999)

●Self employed for 7 years

●Ran small insurance office with my partner employing telemarketers and sales representatives.

Note: In the interest of brevity, only the most recent and relevant experience has been included. A detailed experience portfolio is available upon request.

AVAILABLE UPON REQUEST:

●Professional references

●Letters of recommendation

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