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Customer Service Sales

Location:
Atlanta, GA
Salary:
$3,500/monthly
Posted:
September 05, 2017

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Resume:

KIMBERLEE B. WARE

**** “C” Colonial Way Atlanta GA, 30341, 470-***-****, ac15zo@r.postjobfree.com

OBJECTIVE:

To obtain a position in a high-energy, creative environment that allows me to utilize my mixologist training to further expand my skills and expertise in bartending in an established, professional environment. All while I continue obtaining my degree of a BFA of Fashion Design.

SKILLS AND ABILITIES

Strong communications, verbal, mathematical and written skills

7+Years in customer service

3+ years in Retail Management

Passion for customer service, ensuring the customer remains at the forefront of everything that the team do

Experience with a basic POS system; Ability to handle cash/ credit card transactions

Innovative and artistic professional with ten (10) years in the fashion and styling industry.

Well-rounded Fashion Stylist familiar with the complete product creation life cycle, from initial concept to retail sale.

Detail-oriented Stylist adept at designing, directing, and managing ready to wear (RTW) and product garments made from all types of fabrics, materials, and accessories.

Strong skill in on-set photo and art direct shooting, taking accurate client and photographer demands and conforming to critical time and budgeting constraints.

Established Fashion Stylist with a reputation for utilizing exquisitely designed collection on models.

Goal-orientated, clever; innovative

Natural leadership ability, able to articulate goals clearly and encourage others

Detailed oriented

Diligent work ethics

Works well under pressure; fast-paced environment; well with fellow co-workers

Problem solver; initiative, Great listening skills

Capable of establishing rapport easily and which places people with an “at ease” feeling in my presence; with co-workers and or customers

Punctual; very attentive; Fast learner

Strong knowledge in current drinking and service laws

JOB EXPERIENCE:

Z GALLERIE, Associate Manager DEC 2015- Current

Trains store staff by reviewing and revising orientation to products and sales training materials;

Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.

Partner with DTC (Design Trade Coordinator) for customer expectations and needs of the business

Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.

Attracts customers by originating display ideas ad events

Promotes sales by demonstrating merchandise and products to customers.

Responsible for maintaining customer experience within and out of store

Invests in new business customer (communication needs from business to customer)

Sustain a monthly business growth of new customers

Helps customers by providing information; answering questions; obtaining merchandise requested

Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Maintains a safe and clean store environment

Determining and documenting locations of potentially dangerous materials and chemicals.

Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Prepares reports by collecting, analyzing, and summarizing information.

Maintains quality service by establishing and enforcing organization standards.

Contributes to team effort by accomplishing related results as needed.

Victoria’s Secret, PINK Tap Supervisor Oct 2014 – November 2015

Demonstrate excellent Customer Sales Lead (CSL) execution by owning 2 to 6 non-peak segments per week

Analyze business for owned category and creates SMART action plan that will drive profitable top-line sales growth and continuous improvement

Utilize Customer Experience Reporting to drive customer satisfaction

Manage customer relations issues and problem resolution

Expert product knowledge of owned category and general knowledge of all categories

Creating an environment that is friendly, knowledgeable, and efficient for the customer

Francesca’s Collections June 2013 – Oct 2014

Key holder

Performed daily activities of operating a specialty retail store

Set the standards of a superior level of customer service

Motivated staff and lead by example

Protected the security of cash, inventory, and other assets to company guidelines and directives

Established a partnership with boutique management and home office personnel to support company initiatives and objectives

Obtained maximum sales results

Created high impact, relevant visual merchandise displays

Ensured the store maintain its excellent visual presentation

TJ Maxx June 2012 – May 2013

Sales Associate/ Women’s Coordinator

Provided great customer service, through customer follow up

Ensured fitting room was clean

Handled backroom (receiving) associate skills

Merchandised visual displays: I.E : Mannequins, window displays, women’s fit display.

Maintained a performance of high and friendly energy of professionalism.

Worked in a high-volume environment

STYLING EXPERIENCE:

Assist models, celebrities, designers and retailers in fashion show in regards to: wardrobe & set production, Editorial, e-commerce, and Photography test shoots. Also, providing support as a lead stylist and dresser as well as with backstage and runway coordination.

AKRIS: “High Museum Fashion-Collection-Honoree” (Neiman Marucs) May 2016

Ragtrade 2015- Edmond Newton (Project Runway Finalist) October 2015

Neiman Marcus 2015 October 2015

Atlanta Luncheon, May 2015

North American Body Painting Show May 2015

Porsche Car Fashion Show (GO) May 2015

CASA Charity Fashion Show, January 2015

Tootsie’s CAMEX Fashion Show November 2014

Wine, Women & Shoes Fashion Event October 2014

North American Body Painting Show October 2014

Nordstrom’s Beauty Nine Event September 2014

EDUCATION:

Bauder College Atlanta, GA SEP 2015

Degree Obtained-Associates of Arts, Fashion Merchandising

SCAD (Savannah College of Art and Design) Atlanta, GA MAY 2019

Degree Obtained- Bachelor of Fine Arts (BFA), Fashion Design

References

Tara Wheatstone Graphic designer (Self-entrepreneur Luxe Designs by Tara), 561-***-****

Traci Mackie Designer Trade Coordinator for Z Gallerie (Atlanta Area), 312-***-****

Charte’ Mosley- Benefit manager, IHG (NYC Region), 347-***-****

More references available upon request



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