CAROLYN J. RICE

Professional summary: Experienced and detail-oriented Human Resources Manager who is familiar with HR best practices, policies and procedures, litigation avoidance and first-hand knowledge of managing teams to success and self-driven to manage processes to be effective and efficient.

350 Hidden Ridge Court, Apt. 203, South Park, PA 15129 412-***-**** ac15xw@r.postjobfree.com https://www.linkedin.com/in/carolyn-rice/

PROFESSIONAL EXPERIENCE

AIRCRAFT SERVICE INTERNATIONAL GROUP, INC. (ASIG)

Area Human Resource Manager, May 2016 to July 2017

Offered excellent HR support for employees and base leadership and traveled to twelve locations as the point person to provide guidance regarding policies and procedures, employee relations and supervision of staff.

Responded to employee questions regarding employment, payroll, benefits, FMLA, ADAAA, worker’s compensation, etc. and managed all processes with efficiency.

Trained and developed staff as needed. Initiated a leadership training course for the Washington, DC leadership team to meet the needs of the base due to failing performance. Since the classes began the fall of 2016, marked improvement was identified and the team is working toward the goal of producing better results for the company and customers.

Employee Relations issues are handled with the thought of avoiding litigation and thus far have been successful. This has saved the company court costs and maintaining an identified budget.

Guidance has been given to HR Assistants and Generalists to provide support.

Recruitment was challenging and job fairs have been attended at multiple bases resulting in positive results. By utilizing my knowledge in recruitment, positions with low pay, undesirable schedules and limited benefits have been filled. Leadership positions that were considered hard to recruit have been filled with excellent candidates.

USX FEDERAL CREDIT UNION Cranberry Township, PA

Director of Human Resources, 2014 to 2016

Founded the role of Director of Human Resources and the human resources function within the organization.

Provided guidance in all aspects, including recruitment, training and development, policies & procedures, performance management, problem resolution, career development, employee relations, leadership development, orientation, onboarding, and any HR-related initiatives.

Played a key role within the organization as a member of the Executive Team to move the company toward a positive direction for the future by initiating feedback regarding business decisions.

Twelve core values were established as a guideline for the organization to follow in being professional and well established through the leadership training process. The leaders of the organization were held accountable to perform in a stronger leadership role and lead the staff to a higher level of service for the members.

Supervised the Payroll process in the ADP System and created a recruitment process within the system due to the lack of technology providing applicants the ability to go on line and apply for positions versus completing a paper application.

A SECOND CHANCE, INC. Pittsburgh, PA

Director of Human Resources/External Affairs, 2012 to 2014

Implemented process improvements for the recruitment of all new positions by developing a process that eliminated applicants that were not a good fit for the positions. Recruited exempt and nonexempt positions, including IT staff.

Organized a committee to develop an onboarding process that aligns with the mission and vision of the company, as well as for nonprofit organizations.

Structured a career development and succession planning program that enabled the organization to promote high performers and develop staff to move to new opportunities within the organization.

Accepted membership for the Executive Team to co-facilitate the direction of the business and make sound business decisions that would assist in the growth and success of the organization.

Responsible for managing the day-to-day operations of the Employee Relations Department by providing sound judgment and confirmation of policies and procedures.

Facilitated training for staff and management on leadership and team building.

CAROLYN J. RICE Phone: 412-***-**** Page 2

COVENTRY HEALTH CARE Cranberry, PA

HR Generalist, 2007 to 2012

Contributed to improving the image of the company to potential applicants by creating a recruitment flyer that provided an accurate picture of the duties and skills required for each position and a clear understanding of the mission and vision of Coventry Health Care. Played a key role in ensuring the success of the diversity recruitment project. Structured and implemented an on-site program and established ongoing relationships with schools and organizations to ensure continued success.

Worked with management to introduce and implement HR policies and procedures.

Facilitated orientation and training programs.

Administered benefits enrollment and ensured employees had a clear understanding.

Provided strong support regarding employee relations, problem resolution and handled HR generalist workplace issues.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts contributed to the driving force behind establishing an acceptable employee retention rate within an industry where high turnover is the norm.

Created a workers’ compensation program that was in full compliance. Instituted a preferred provider’s list and trained managers and associates on procedures to follow in case of injury.

Assisted in enforcing employee hand book policies and procedures issues, including disciplinary procedures, code of conduct and the FMLA policy.

Introduced the concept of a retention focus group to management that provided staff an opportunity to contribute to the development of a more positive work environment.

HEARTLAND HEALTH CARE Pittsburgh, PA

HR Manager, 2005 to 2007

Provided HR support for a building of 250 employees.

Saved the company over one million dollars by reducing reliance on employment agencies eliminating the need for temporary staff. Discontinued all formerly outsourced recruiting functions in-house to reduce billable hours. This was accomplished through the development of successful recruitment strategies.

Heavily involved in employee relations issues between employees and leadership.

Trained the management team on Behavioral Interviewing Techniques and best practices, conducting one-on-one coaching sessions that contributed to sound hiring decisions.

Maintained safety, worker’s compensation programs and personnel records and administered benefits enrollment.

Introduced an employee engagement philosophy that encouraged employee support and value.

Promoted the company’s standardized disciplinary procedures and handbook policies and procedures that assisted in keeping the company from legal risk and ensured consistent and fair discipline processes.

Onboarding of new-hires and presented the orientation program to include HR information and company resources.

EDUCATION

GENEVA COLLEGE Beaver Falls, PA

Bachelor of Science (BS) in Human Resources (with honors) 3.68 GPA

Affiliations:

Member of the Society for Human Resource Management (SHRM)

HR Recruitment Startup

Employment Law

FMLA/ADAAA/EEOC/WC

Supervision of Staff

HRIS Technologies

Project Management

Leadership

Employee Relations

Knowledge of IT Processes

Benefits Administration

HR Program/Project Management

Succession Planning/Career Development

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Payroll Processes

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