E’RANDA B. NEWSOME, CAP-OM

**** ******** ***** *** *******, TX T: 210-***-**** ac15xg@r.postjobfree.com EXPERIENCE HIGHLIGHTS

A successful team leader with a record of designing and producing events, strategic planning, bolstering improved awareness while building strong community relations. Office Management and Executive Assistant experience in managing customer and employees needs and special event projects at the senior management level, serving as primary point of contact for and liaison between management, client and vendors. Maintain excellent written and oral communication skills, problem resolution's abilities, and high level of confidentiality. EMPLOYMENT HISTORY

Office Manager – Operations – Planned Parenthood South Texas - (August 2017 – Present) Over 25 years’ experience at varying levels and responsibilities in administrative capacities, providing a wide range of support functions (clerical, task/project management, and coordination). Proven ability to manage multiple, competing priorities in an efficient manner. Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation. Management of daily operations with clerical and clinical staff in a sexual health care clinic consisting of two physicians and seven locations. Executes all work to advance health care operations and the organization’s ability to deliver quality health care and information.

Procurement of all medical equipment, medication and contraception for all health care facilities in accordance with DEA guidelines and monthly inventory reconciliation with health center supervisors. Processes, audits and approves procurements; manages $1.6M annual budget and inventories for prescriptions, equipment and maintenance.

Oversight of physician Medical Board license renewal, hospital admitting privileges and insurance accreditations. Pharmaceutical facility and Pharmacist license renewal and CLIA accreditation. Medical Record processing for patient, insurance, disability and litigation request. Operation Support Manager – Planned Parenthood South Texas - (September 2014 – August 2017) Responsible for facility management for 7 clinic locations to include building and improvement projects. Lease location oversite and daily oversite management of landscaping and clinic standards to optimize client experience. Responsible for safety and infrastructure security providing bi-annual safety and security training. Negotiated contracts, ensuring that they balance value and risk. Established and implement departmental policies, goals, objectives, and procedures. Created, managed and analyzed performance data and other information. Encouraged, identified and developed best practice strategy including production of Operations manuals which define how the business is to be run. Ensured compliance to all Environmental Health & Safety goals & objectives. Senior Executive Support Assistant/CYD Coordinator – The Children’s Shelter - (October 2011 – September 2014) Developed and present training opportunities for administrative assistant staff to include customer service, process improvements and career development.

Responsibilities included special event development and hands on participation throughout the agency for constituent’s sponsorship events and employee engagement. 2014 events have included annual 5k run, annual luncheon, annual radio then, board appreciation and holiday events.

Board liaison for the Board of Trustee’s developing relationships and supporting the vision and mission of the agency and senior management. United Way liaison responsible for scheduling and resource development. Prepare agendas, assist with and provide research/background information, content development, and creation of presentations. Developed a comprehensive in-kind donation program coordination of donations for use throughout the agency to facilitate cost savings ($29,000 at the time of separation) to all programs. Responsibilities include donation/asset tracking, distribution, record retention and reporting assessed dollar amounts to accounting on a monthly basis Administrative Assistant II – Harland Clarke - (August 2008 – May 2011) Supplied executive-level administrative support to the Vice President of Base Plant Operations and other Senior Leaders in both the San Antonio, TX, and Columbia, PA plant facilities. Collaborated with department managers on a weekly basis for master report's analysis to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution. Made available training on corporate values and culture; as part of the new employee orientation process, mandated compliance and security training, safety training, and leadership development while providing support for self- directed training opportunities through an on-line learning system.

Scheduled and track training for completion while providing follow-up for additional or incomplete training opportunities. In addition to providing training of the Malcom Baldridge and Performance Excellence Models. Responsible for the compilation and accuracy of information provided in the location specific disaster recovery manual. Organization of special events within the facility, calendars, travel coordination, corporate agenda’s and itineraries. Community relations and fund raising events for United Way and Junior Achievement. E’Randa Newsome Page 2 of 2

EMPLOYMENT HISTORY CONTINUED

Program Evaluation and Support Office (PESO) Coordinator – Citibank - (August 2007 – August 2008) Ensured deliverables were met and process improvements implemented. Coordinated status of various projects submitted for improving Citibank processes. Provided assistance to project management team while processing and tracking new project submissions and maintaining status. Communicate approved project status with business and program offices and also created reports for executive distribution.

Administrative Assistant/Lead Clerk – National Railroad Passenger Corporation (Amtrak) - (June 1990 – June 2006) Supplied executive-level administrative support for the Northeast Division Engineering and customer service departments. Responsible for the preparation and input of payroll for employees, including discrepancies, pay scale changes and new employee processing,

Provided human resources support for disciplinary actions, vacation time/request, leave request and maintaining daily attendance status.

Investigated grievance and wage claims, providing detailed analysis for labor mediation. Accountable for monitoring the operating budget, prepare material requisitions, payment request for outside vendors to ensure accurate and timely payment, monthly reports and compiling revenue statistics reports. Tracking equipment, which include calculation of monthly charges for fuel and repairs by cost center to ensure accurate user information and notification of preventative maintenance including factory recalls. EDUCATION / CERTIFICATIONS

St. Philips College – August 2017 - Present

Delaware County Community College – Sept. 2004 – Mar. 2006 – Business Management Member –

COMPUTER/OTHER SKILLS

o Association of Fund Raising Professionals (AFP) member – Member since 2012 o International Administrative Assistant Professions (IAAP) – Member since 2011

Certified Administrative Professional (CAP) – Expires May 2018

Certified Organization Management (OM) – Expires November 2018 Electronic Healthcare Records System – Athena

Special Skills

Customer service Record maintenance Transcribing dictation Letter drafting Events coordination Staff training Correspondence handling Travel arrangements Meeting minutes Multicultural interaction Office procedures Supplies management Technical Experience –

Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office equipment Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM MS Office: Word, Excel and PowerPoint

Electronic Medical Record - Athena

3427 Stallion Creek San Antonio, TX 78247 T: 210-***-**** ac15xg@r.postjobfree.com