A multi-language administration business manager

PEDRO MANUEL LEMUS F.

Urbanización el Toco, manzana B, casa 16-b. Cagua-Aragua ID: v-18231134 – Passport 137228030

E-mail: ************@*****.*** – skype: @pedromonster13

+58(0424) – 320.37.15 / +58(0244) – 447.83.71

SUMMARY

An administration business manager, multi-language (I speak English, Spanish and mandarin

Chinese) looking for a call center or remote work from home (not limitative), remote administration

assistant or customer service management, distance professor and professional tarot reader.

Trying every day to get perfection of my client attention also to increase my knowledge in administration business and customer service. Also, to give me the opportunity to grow up as a professional.

PROFESSIONAL EXPERIENCE

DEMASLED - Miami

Amazon seller central assistant (January 2019- current)

DEMASLED is the principal LED provider in the state of Miami. My role in DEMASLED is: Amazon product seller, customer feedback, customer assistant, customer shipment assistant, customer questions assistant, sales 1 and 2 activation (daily), search for new product to gain the buy box, buybox assistant, create a new product SKU’s, create a new family (Amazon basic terms), transform sales activities unto Excel program, daily refresh products information/images and position, create new cases for Amazon to respond us and follow those cases, FBA assistant, FBA-S&L assistant, processing of daily sales on DEMASLED web page, send products to FBA and FBA-S&L, return products from FBA and FBA-S&L, create new prices or refresh old prices to new one, Amazon order processing.

PIMhome.com

Chinese and English teacher/ Language assistant (September 2018- February 2019 “the assistant but still giving classes”)

An Argentina web teaching page where people can choose the way of practice and how they want to be teached by the teachers. Currently an hour is 5 USD per hour but depends of the teacher if raise or low it / language assistant, Chinese translation, English translation, customer and professor searching, customer feedback, professor issues.

Preply.com

Chinese, English and Spanish teacher (September 2018- Paused “because of the Venezuela blackout situation)

An American web teaching page where people can choose the way of practice and how they want to be teached by the teachers. Currently an hour is 7 USD per hour but depends of the teacher if raise or low it. Also professional with a career can teach of their profession too.

Purple Ocean E.E.U.U.

Tarotist card reader (nickname: thehappybuddha) (December 2017- current)

Be selected by a customer and spread tarots cards. I have to move all my energy experiences to focusing on solve the client problem and give positive and good advice for it. On this app there’s two difference, customer has two option: 1 hour deliver and 24 hours deliver.

MYST professional Spain

Tarotist card reader (nickname: thehappybuddha) (December 2017- Jun 2018)

Be selected by a customer and spread tarots cards. I have to move all my energy experiences to focusing on solve the client problem and give positive and good advice for it. On this app the customer just has to call every tarotist on the page.

UNIPAP-Cagua (agreement) Cagua, Venezuela

English teacher, statistics professor, egology professor (April 2017-November 2017)

Develop activities for the students, facilitate the understanding of the English language, seek to develop and create new topics to promote the study of the subject, develop the creative capacity of the students, visualize work team plans for the optimal development of the work, find feasible alternatives to problems of the matter.

Servipro 212, C.A. Turmero, Venezuela.

Sales agent / customer service specialist (April 2017–February 2018)

Receive inbound calls, give customer certain advice about our campaign, full customer survey after job done, make calls to offer our service, download information to excel call numbers of the client had been called, supervise the staff is making the correct work, search for important information for the company by web, search for bilingual campaign on the web, read information about further bilingual campaign for the company.

Smart Tower SAS. Bogotá, Colombia.

Sales agent / superviser (August 2016 – March 2017)

Make outbound calls to potential customer, bring information about the 1 hour tour to the customer, make the customer feel comfortable and relax trough some telemarketing techniques, call future clients for New Port hotels time share, study hotels packages and regulation, supervising our personal skills, make sure the personal uses the correct scripts and voice tone for calls, submit all the calls done to the boss in charge, help some personal to translate to English, various administrative assignment.

Comercial 5 de Julio Zheng, CA. Cagua- Venezuela.

Administration assistant/ superviser (April 2015 – Jun 2016)

Merchandise billing, supervising personal, watch personas weren’t stole merchandise, pay Venezuela taxes, pay banks debts, organize legal folder which contain updated company information, receive merchandise, check all merchandise (lot).

Customer service.

Various administration assignments.

Oficina Asesora Central S.R.L.

Accounting assistant (October 2013 – March 2015)

Billing, help customer in how develop a legal folder, testify Venezuela taxes monthly (IVA) and annually (ISLR), give information to future clients about our service and amounts, type digital information about company in Excel, write and check ledger, write and check journal book, check balance sheet and statement of income.

….continue…

Inter zona CP los Andes. Cagua- Venezuela.

Administration assistant/ superviser (August 2010 – April 2013)

Cash register opening and closing, customer service, client attentions about Inter service, clients complains, clients doubts and question, supervising personal, various administrative assignment, pay Venezuela taxes, pay banks invoice, supervise DHL account (payments, checkups), buy merchandise, buy company supplies, salary control.

Subway (Inv. Sub Estación, C.A.) - Cagua- Venezuela

Crew II (October 2008 – December 2009)

Billing.

Client attention.

Administrative management.

Cashier.

Waiter also table cleaner.

Restaurante Mi Choza, C.A.

Waiter (November 2007 – September 2008)

Client attention service, show the menu, give clients some tips about the best Chinese cosine on the menu, make feel comfortable to the clients with good attention, beer service, food service, receive tip from the clients, clean the whole space after all clients gone, full freezers with beers and sodas, take notes of clients orders.

EDUCATIONAL BACKGROUND

UBA-Aragua

Administration business manager bachelors’ degree (October 2013 – February 2015)

OTHER TECHNICAL OR UNIVERISTY STUDIES

IUTAR-Cagua

Administration business manager associate degree (March 2005 – October 2008).

C.E.C.O.U.

Componente docente (“a professional permission for people to teach” degree) (April 2018 – November 2018).

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