Himanshu Upadhyay

Phone : +91-988*******

Email: himanshuupadhyay@ mail.com

Linkedin: http://in.linkedin.com/in/HimanshuSabre/

PROFILE SUMMARY

A result-oriented aviation professional with 16 years' experience in training, service delivery and client relationship management in airline & travel domain.

Experienced in global implementation of airline Reservations system (PSS/CSS), SabreSonic Check-in System

Possess effective presentation and organizational skills, ability to build rapports and interact easily with co-workers and clients across culture and geographies.

Proficiency at grasping new business concepts quickly and utilizing the same in a productive manner

Understanding and interpreting business procedure and necessities/requirements.

Participated in User Acceptance Testing; supported clients during testing weeks to build and strengthen their confidence in products.

Key Skills - Airlines PSS, Reservation & ticketing, Departure control System, Training, Implementation SME, Business Process Modeling, Problem Solving, Health Checks, Gaps Analysis, Usage Gap analysis, CRM

ORGANISATIONAL EXPERIENCE

Sabre Travel Technologies Pvt. Ltd., Bangalore May 2007 - February 2017

Principal – Training, Delivery & Care

Coordinate and conduct Train-The-Trainer and Train-The-Specialist sessions for airlines using SabreSonic CSS suites on Reservation and ticketing, SabreSonic Check-in System, Scheduling Tools, Irregular operations, Ancillaries and Sabre system database.

Deliver product demonstrations and presentations

Assisted during execution of user acceptance testing and Validation phase on various CSS products

Assisted Sabre consulting team during workshops for current business assessment / data collection and suggesting solutions based on assessments.

Proficiency in technical understanding of system being analyzed and how it affects the various business units.

Assisted airlines during the implementation stage with onsite support at (Call centers, Airports, Operations, back office) and help them in strengthen their confidence in Sabre products and solutions.

Delivered virtual and live classroom training to learners in remote locations and measured effectiveness of training through assessment tools.

Past Experience

Prior to joining Sabre in May 2007, I was working with Interglobe technologies in New Delhi, India for United airlines Rates & Pricing desk. I was responsible to assist United’s agents, travel agents and consolidators across North America in pricing and fares rules related queries.

In past have worked with Reservation Data Maintenance India a Lufthansa Systems joint venture in India as Process Associate. I was part of process migration team responsible for knowledge transfer of high value projects related to Flight navigation for Lufthansa LIDO, Ticketing queue management for Thomas Cook, Fare filling & profiling for Amadeus. A detailed description of my roles are given below -

Interglobe Technologies, INDIA October 2005 – April 2007

Sr. Customer Service Associate

As a United Airline Rate Desk Pricing Support agents assisting the agents, consolidators across North America in pricing and fares rules related queries

Preparing and updating Standard Operating Procedure and CARES.

Reissue and exchange of united airlines revenue and award tickets through manual calculation of fares.

Refunds of aged tickets using a customized application based on Apollo.

Waitlist and schedule change Queue Maintenance for United Airlines

Developed an excel based macro to calculate airport taxes based on itinerary

Mortimer Info Tech Pvt. Ltd. April 2005 – September 2005

Relationship Development Executive

Handling Liaison with airlines/consolidator in U.K for various fares/booking related queries like verification of fares, ticket order, booking takeover.

Maintaining the fare sheets, contracts and coordinating with the sales team about new fares/deals to be introduced.

Handling escalated cases which include communication with customer through phone and email for payments, schedule changes and Customer Queries.

Act as a mediator between passenger and airlines regarding different problems related to schedule changes, cancelled bookings, dupe bookings, special service requests and ticketing etc.

RDM India Pvt. Ltd. (JV of Lufthansa commercial Holdings and Birds Group). April 2001 – April 2005

Sr. Process Associate

Projects: Fares Division Amadeus support (Sep 2004-Apr 05)

As a Pricing Support executive worked on Amadeus Fare Quote and Rule coding Masks.

Uploading rules and fares on Amadeus for vendors : SITA, LSS, ATPCO

Fare class management, Booking code or RBD management, Encoded rules and footnotes management

Preparation of quality control manual, rules, reports, charts to ensure better quality for the customers

Projects: Thomas Cook (Dec 2002 – Sep 2004)

Pricing the bookings using contract/net fares, sector fares and round the world fares (Star Alliance/One World) for booking received from Thomas cook shops across U.K.

Developed training modules and trained new employees, assisted them during the nesting period

Preparing process maps, KPI and quality manuals etc.

Managing Correspondence between the client in the UK and the process

Projects: LSYNA Profit Recovery System (July 2002 – Nov 2002)

Uploading negotiated fare contracts between Airlines and Travel agent across US

Auditing agent coupons for various airlines

Resolving booking rejections due to fare miscalculations for various airlines

Projects: Content Management - File 2 Profile (Apr 2002 - June 2002)

Process involved creating customer and company profile on Amadeus

Helped in creating macros for the automation of the process

Allocation, supervision and report generation of the work assignment

Preparation of quality control manual, rules, reports, charts to ensure better quality for the customers

Projects: Content Management – LIDO (April 2001 – March 2002)

Analysis, Digitization and Mapping of Aeronautical chart for Flight Management System database for flight planning and dispatching for client like Lufthansa, Qantas, and Star Alliance.

Preparation of quality control manual, rules, reports, charts to ensure better quality for the customers

Working Tools: Win-NT, XML, Tibco Extensibility, MS-Access, Scan Raster and other charting and Graphics Software

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Commerce from Delhi University

Certificate in Business Analysis from Manipal Global.

Certificate in computing from IGNOU, New Delhi

TRAINING ATTENDED

Attended 6 weeks reservation & ticketing training at Thomas cook business service center, Peterborough U.K.

Extensive training on fares construction both by manual and RDP method from IATA recognized trainer

Extensive Reservation and ticketing training on Amadeus, Worldspan and Sabre.

Training on AIRIMP procedures and various aspects of Airline's administrative and operational management

Rules coding and Fare Quote training on Amadeus, Sabre My Fares

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