Customer Service Manager
Resume:
KRYSTAL Y. JOHNSON
ANDERSON, SC 29624
*****************@*****.***
OBJECTIVE:
Professional experience with proven ability to deliver excellent customer service, issue resolution, and customer satisfaction that is seeking a position with a dynamic organization, which includes opportunity for growth in customer communication. PROFESSIONAL SKILLS:
Logistics; Transportation; MS Word; MS Excel; PowerPoint; Microsoft Windows; Microsoft Outlook; Customer Service; Communication; Leadership; Dispatching Programs; Drive and Client Interaction; Planning; MRP; Project Scheduling; Reporting; Work Keys; SAP; Shipping and Receiving; Scanning; Packing; Multi-tasking; Pick List; Inventory; Warehouse; Problem Solving; JIT/JIS; Warehouse Mangement System; Quality Management, Import/Export,Foreign Trade Zone; 3PLink; UPS Worldwide system; Fed Ex system; Process International orders,
PROFESSIONAL ATTRIBUTES:
• LEADERSHIP:
1. Participation in management team process to develop vision and mission statement.
2. Recognized for the ability to develop consenus among strategic planning. 3. To be delegate to helping others to stay motivated and perform leadership skills and to teach and learn from others.
4. To create positive interactions and be constructive and not destructive in manging different aspects.
• CUSTOMER SERVICE:
1. Manage the customer order processing and expedite the order process when needed to ensure on time delivery.
2. By working in conjunction with other management and other departments, to resolve customer issues relating to billing inquiries or customer orders.
• BUSINESS ACUMEN:
1. Develop project objectives, work plans, and implementation strategies that identify issues and strategies to resolve them in a timely manner that is consistent with organizational goals.
2. Perform clerical support functions that ensure that work priorities are clearly established and that files and databases are accurate and updated on a regular basis.
• PROFESSIONAL ACCOMPLISHMENTS:
A. Receive stock, rotate, and perform quality inventory of customer merchandise while ensuring stock is properly organized and maintained accordance with company guidelines.
B. Prepared documentation and coordinated transportation activities for drivers ensuring that they could meet their job delivery and pickup schedule. C. Inspect the loading and unloading of product to verify proper placement, input product information and driver logs into computerized database and consolidated documentation for daily reports.
D. Execute assembly and packaging of mechanical parts using proper tools and other equipment, follow organizational assembly procedures and bill of materials.
E. Receive product and provide material handling support to warehouse and production departments, to ensure in time receipt and delivery of material. F. Promoted staff development and provide training to newly hired associates, demonstrating tactics and techniques to achieve sales objectives CAREER HISTORY:
Sunland Logistics- Customer Service/Shipping & Receiving- 01/2015 -present Kimura Logistics- Customer Service/Shipping & Receiving- 07/2013 -01/2015 Sunland Logistics- Customer Service/Shipping & Receiving- 06/2012 -07/2013 Kuddles Daycare Center- Office Manager- 05/2006 -08/2009 Office Depot- Customer Service/ Cashier- 02/2000 – 06/2001 City of Anderson Building Dept. - Administrative Assistant- 06/1998 -01/2000 EDUCATION:
Westside High School- Graduated 1997
University of Phoenix- Business Management- (Associate Degree) Greenville Technical College - Supply Chain Management (Bachelor Degree- currently enrolled)
REFERENCES:
• Robert Lentz- Logistics Manager@ BMW- 864-***-****
• Mack Mitchell - Regional Manager @Sunland Logistics -469-***-****
• Byron Doss- Logistics Manager @ Drive Automotive- 864-***-****
• Keith Glanton- Supervisor- 864-***-****
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