HIRAAL PATEL

*** **** ****, ********* *, Greensboro, North Carolina 27405

571-***-****

ac15kw@r.postjobfree.com

Customer Service Specialist

Qualifications Profile

Multifaceted, dynamic, and results-driven professional, seeking a challenging position in a customer service setting to further enhance

and utilize highly transferable skills honed from various work experiences. Adept at providing excellent client services to achieve

client utmost satisfaction and drive organizational growth. Effective at staff training and development to boost performance and

enhance productivity. Equipped with capability to work within fast-paced market setting without compromising quality and results.

Articulate communicator; multilingual in English, Gujarati, Hindi, Punjabi, and Urdu.

Education and Credentials

Bachelor of Science in Marketing

University of Bedfordshire, Bedfordshire, UK

Higher National Diploma in Business Marketing and Finance

University of Bedfordshire, Bedfordshire, UK

General National Vocational Qualification (GNVQ) in Advanced Business and Finance

Central Sussex College, Crawley, UK

Certifications

English as a Foreign Language, (CELTA-TEFL)

Language Link School, London, UK

Summary of Relevant Experience

Client Relations and Retention

Provided support in serving customers and offered the highest service standards

Took charge of organizing clients’ requirements while accurately encoding orders in the graphical path method (GPM)

Assumed accountability in processing orders from sales representatives and addressing customer inquiries on the phone

Expertly managed the delivery and guaranteed quality of products at all times in adherence to customers specifications and standard

operating procedures

Logistics Administration

Guaranteed timely delivery of orders by closely communicating with other departments

Maintained accurate order picking and delivery by working closely with customers and internal supply chain

Rendered effective resolution to issues regarding order shortages and stock outages

Held responsibility in creating and submitting proficient management reports to support business planning and forecasting, including

calculation of sales commission and credit control

Keenly monitored and directed the order procedures and timeline to achieve delivery lead times in accordance with the applicable

service level agreements (SLAs) encompassing the availability and allocation of stocks to customs returns and correct-end destinations

Regulatory Compliance and Business Development

Directed the entire facets of operations for Business Imaging Group (BIG) and Consumer Imaging Group (CIG) sales force orders for

various products

Spearheaded a comprehensive customized process integration of the organizations biggest corporate accounts amounting to over £12M for

more than five years

Cross-functional Management

Maintained active involvement in weekly troubleshooting conference call meetings with the senior management and logistics provider to

tackle and generate solutions regarding delivery challenges

Collaborated with internal stakeholders as well as Finance and Contract Management departments regarding the effective administration

of contract variation and changes, credit clearance difficulties resolution, and precise and on-time invoicing

Worked closely with less-experienced team members to provide guidance and mentorship

Work History

St. Catherine’s Hospice, Crawley, UK

Charity Shop Volunteer, Sales Assistant 2016–2017

Fisher Clinical Services, Horsham, UK

Order Executive 2016

Canon UK, Surrey, UK

Order Management Executive, Supply Chain 2007–2015

Unilever Food Solutions, Crawley, UK

Customer Orders Assistant 2007

British Telecommunications, Gatwick, UK

Systems Administrator Customer Support 2006

TRM Corporation, Crawley, UK

Account Executive, ATM and Photocopier Services 2005

Moneybox Corporation, London, UK

Operations Analyst 2003–2005

Professional Development

Managing and Working with Others Building Relationships Organizing and Time Management

University of Bedfordshire, Luton, UK

Technical Acumen

Microsoft Word Microsoft Works Microsoft Word for Mac Pages WordPerfect OpenOffice Google Docs Windows Operating System

Macintosh

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