MARK HERBERGER

***** ******** ****** ***** ac15d2@r.postjobfree.com

Lawton, MI 49065 734-***-****

OPERATIONS & IT MANAGEMENT PROFESSIONAL

Create teams that extend beyond organizational boundaries to deliver solutions that satisfy customer needs. Bring ingenuity and creativity to the role, leading by coaching, problem-solving, analytics, crisis management, and training. Expertise acquired in Healthcare, Human Resource, Finance, Pharmaceutical, and Automotive.

PROFESSIONAL EXPERIENCE

ADP CORPORATION, Roseland, NJ (Home based) 2004-2016

Service Manager / Capacity Planner / UNIX System Admin

Design, prototype, and continuous improvement of Operations, Capacity, and Performance analysis for Infrastructure Storage, Compute, and Server teams; Excel - Advanced Pivot Tables, Powerpoint, Sharepoint, Tableau, SQL, PHP, HTML, CSS, VMWare, NetApp, DataDomain, Isilon, VMAX

Life Cycle Management process to regularly retire EOL compute and storage infrastructure assets.

Create Corporate Service Cost Allocation report to identify financial impact of Storage and Compute resources for 200+ products.

Design and deliver capacity reports to manage corporate compute resources; Cognos, Excel

Evaluate server capacity and performance of hundreds of data center UNIX servers; Kronos, Oracle, Java, Sun M Series.

Evaluate datacenter technologies and manage system performance; DTrace, Internals, Solaris10, Excel.

UNIX Systems Administrator (1st and 2nd Tier Helpdesk, 247 Uptime, hundreds of servers thousands of customers), responsible for refining systems and processes for a large data center; planning, installing, configuring, testing, and documenting; including Solaris10, EMC RAID, NAS, Oracle 9/10/11 and Veritas Cluster and Volume Mgr, MQ Series.

FORD MOTOR COMPANY, Dearborn, MI 2002-2003

Unix System Administrator (Contractor)

Project Leader for proof of concept of a major database integration project including; planning, installation, configuration, testing, and documentation; Oracle, DB2 UDB, SQL, UNIX, AIX.

AREAS OF EXPERTISE

STRATEGIC PLANNING AND LEADERSHIP

Organize cross-cultural virtual technical teams creating reports of critical operations metrics, improving Operations service delivery.

Create system performance evaluations for critical resources impacting client experience.

Develop strategy to deliver new operating paradigm with minimum disruption to operations.

Identify critical resources and automate processes to flag contentions, saving operating budget.

Introduce new technology into manufacturing environments on-time and in budget.

Deploy OEM product producing ‘never-before-seen’ information into Enterprise-wide resources, providing management with decision-making collateral.

Design facility solutions and coordinate on-time delivery with UAW Maintenance team.

VENDOR AND CUSTOMER RELATIONS

Identify high operating cost systems and develop resource conserving solutions, saving money.

Tactfully resolve contentious client-vendor situations, garnering recognition and gratitude.

Expedite resolution of hundreds of client issues and requests with 100% customer satisfaction.

Identify and deliver essential services through daily face-to-face interactions with highly technical customers.

MARK HERBERGER PAGE 2

PROJECT MANAGEMENT AND PROCESS IMPROVEMENT

Deliver new operating paradigm with minimum disruption to critical hospital operations.

Plan and manage multi-million dollar physical inventories, resolving management issues.

Plan and execute relocation of mainframe CAD system within outage window.

Develop processes consolidating reports where weak OEM tools made review impossible.

Capture ideas and insight through innovative collaboration to improve dialog and buy-in.

Automated creation of key project resource cutting delivery time by weeks.

MENTORING AND TEAMWORK

Retool healthcare professionals with highly technical IT courseware to expand future work roles.

Develop individual know-how of team members in cross-cultural virtual team settings.

Organize team and delivered custom applications and reporting on-time with 100% customer satisfaction, meeting engineering requirements.

Lead teams and collect diverse customer requirements to develop reports on new products, to provide management metrics for future purchases.

PROFESSIONAL EXPERIENCE

PHARMACIA UPJOHN, Portage, MI 1999-2002

Systems Engineer (Contractor)

VERO GROUP, West Bloomfield, MI 1998-1999

Systems Engineer

MOTOROLA, EMTEK HEALTHCARE, Home based / Travel 1995-1998

Field Engineer

DOW CHEMICAL, Midland, MI 1994-1995

Unix Systems Engineer (Contractor)

FORD MOTOR COMPANY, Dearborn, MI 1990-1994

Team Lead & Unix Systems Engineer (Contractor)

JOHNSON CONTROLS, Plymouth, MI 1988-1990

Systems Administrator

GENERAL MOTORS CORPORATION / Electronic Data Systems, Various Locations 1983-1988

Systems Engineer, Engineer-Plant Operations

EDUCATION & CERTIFICATIONS

MA, Organizational Leadership Gonzaga University 2014

BS, Mechanical Engineering, focusing on Plant Engineering General Motors Institute

Lean Six Sigma Green Belt

ITIL Foundations

Servant Leadership, Gonzaga University

Effective Speaking and Human Relations, Dale Carnegie

Engineering Systems Development, Electronic Data Systems

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