RABIH SORGHANI

*** ***** **** *** **********, Ottawa, ON K1V 2K7, H: 613-***-****, C: 613-***-****, ac15ch@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Over 6 years of administration and 3 years of payroll and human resources experience.

Languages: English and French and Bachelor of Business Management

Experience with accounting, finance and payroll administration.

Knowledge of human resources management, interviewing and recruitment/staffing processes.

Implemented staff training and development.

Experience with project planning, budget development, reporting, drafting policies and procedures.

Strong cross cultural understanding and able to successfully work with diverse populations.

Exceptional interpersonal communication and effective leader and team player.

Strong time management and research skills and creative problem solving abilities.

Accurate data entry skills and able to meet tight deadlines.

Excellent user of Microsoft office, Windows, Adobe, Photoshop and Premier, QuickBooks, Social Media.

PROFESSIONAL WORK EXPERIENCE:

Administrative Assistant/Customer Service Representative, Goodman Distribution, Ottawa, ON 07/2016 - Current

Processes customer purchase orders, by verifying inventory availability, ship locations, and transportation of product to shipping destinations.

Processes invoices and send invoices to customers.

Handles all data entry of purchase orders for emergency requirements and periodical stock replenishment.

Conducts monthly reconciliation of inventory with warehouse vendor.

Communicates with DIL to check on availability, lead time, and substitutions.

Processes receipt of goods and invoices.

Communicates with customers to arrange shipments, answer customers’ inquiries, and assist in trouble shooting.

Sends customers’ monthly statement and following up their payment.

Greets visitors and clients, determine their needs, and direct them to the appropriate person.

Answers telephones and directs calls to the appropriate party or to voice mail.

Receives, sorts, and forwards incoming mail.

Keeps record and file all of Irvine’s facility, office, and training related invoices.

Serves as primary liaison to all site related vendor/suppliers for needed service or modifications.

Drafts official letters and notices to customers.

Contributes to short and long-term organizational planning and operations improvements.

Administration, HR Global Heating and Cooling, Ottawa, ON 03/2015 - 07/2016

Responsible for all aspects of the recruitment process including all temporary and agency staffing.

Event Coordination & initiatives to continuously improve staff morale.

Responsible for preparation of journal entries, account analysis and balance sheet reconciliations.

Processed accounts receivable and accounts payable and researched chargebacks, discrepancies and reconciliations.

Communicates with all employees through various HR initiatives and programs.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Maintained fixed asset module and calculate and record monthly depreciation expense.

Oversaw daily office operations for staff of five employees and prepared and distributed payroll.

Managed executive calendar and coordinated weekly project team meetings.

Registration Assistant, United Nations-UNHCR, Zahle, Lebanon 02/2014 - 03/2015

Responsible for identifying vulnerable asylum-seekers and supported 25,000 refugees within 13 months

Counseled individual asylum-seekers and refugees to manage their expectations on protection, assistance and durable solutions.

Conducted registration interviews, maintained registration and counseling database and provide regular input on daily actions specified above.

Prepared detailed records of counseling sessions and follow-up on individual cases.

Ensured quality and integrity of information captured at registration, notably through peer review of registered cases and follow up with respective functional units.

Ensured constant and accurate upkeep of data (physical and electronic) by checking that all "Progress" data fields are filled in properly.

Compiled weekly registration statistical reports and circulate them to all concerned parties, including external parties.

Act as interpreter and translator when needed.

Administration Supervisor, MDIC-VIVACELL – Juba, South Sudan 03/2013 - 02/2014

Coordinate all issues related to the daily work maintenance, insurance, and administrative support of vehicles, and transportation, drivers, and mail distribution for Telecom Company.

Reduced company costs by more than $35,000 through reducing the total cost of vehicles maintenance.

Responsible for procurement of vehicles (Trucks) and office furniture/supplies.

Coordinated departmental staff daily, including, administration, housekeeping, building security and maintenance.

Coordinate with the manager and ensured daily goals are met.

Responsible for suggesting, recommending, and drafting policies, procedures, objectives and forms related to improving the logistics and support services.

Prepare daily, weekly and monthly reports to the administration manager, as requested.

Deadlines and works with high level of multicultural awareness and adaptability.

Human Resources/Personnel Coordinator Delta trading, Daher Foods, Zahle, Lebanon 08/2011 - 02/2013

Responsible for employee relations, recruiting, compensation and benefits.

Implemented recruitment process including, advertising positions, and performing background and reference checks.

Researched licensure and teaching credentials required and pre-screened applicants and conducted interviews

Organized and developed employment procedures for the assimilation/training of all new employees.

Followed company policy when advising employees regarding personal, vacation and benefits questions

Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.

Ensured proper documentation of grievances

Maintained and tracked Leave Balance System and provided data to staff upon request.

Complete termination paperwork & maintain personnel files for all employees.

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Completed Payroll administrator duties and followed and payroll compliance labor laws and regulations.

Business Analyst, Soft Solution, Beyrouth, Lebanon 07/2009 - 07/2010

Provide status reports for the Business Development Manager and compare data and analyze, risks and discrepancies.

Complete analysis and impact assessments as required.

Night Auditor, Grand Hotel Kadry, Zhale, Lebanon 06/2008 - 06/2009

Updated team members about changes in hotel products, services, pricing and policies.

Processed telephone and walk-in reservations.

Provided daily audit results to upper management through written reports and oral presentations.

Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

Reviewed account information and charges with guests during check-out.

EDUCATION & TRAINING

Bachelor of Business Management Saint Joseph University - LEBANON- ZAHLE 2010

Accredited by World Education Services Canada-Equivalent to Bachelor Degree in Canada

Prevention of Harassment, Sexual and Abuse of Authority, UN Programme, Zahle, Lebanon 2014

Writing Techniques & Improving communication, CEGOS online courses, Zahle, Lebanon 2014

Advanced and Basic Security, United Nations Department of safety and security, Zahle, Lebanon 2014

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