Brooke Marchelle Hammonds

** ******* **** ***** *** 104, Huntsville, AL 35806

Phone: 256-***-**** ac15c5@r.postjobfree.com

www.linkedin.com/in/brooke-hammonds-383646109

Quality Specialist

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Ensuring Success

Experienced Quality Assurance Technician with a demonstrated history of working in the pharmaceuticals industry. Skilled in U.S. Food and Drug Administration (FDA) regulations, Biotechnology, Manufacturing, Corrective and Preventive Action (CAPA), and Validation. Team leader and supervisor with a focus on customer quality. Strong professional with a Bachelor's degree focused in Biology/Biological Sciences from Alabama Agricultural and Mechanical University.

Experience

Par Pharmaceuticals, Huntsville, AL

2013 to2017

Quality Associate II, Operations 2015- 2017

Performed packaging line audit of paper work, housekeeping, and procedure. Completes inspections for Line Clearance and Master Clean for Packaging Lines. Reviewed Batch Production Records accuracy before packaging process begins. Log-in and inventory of narcotic and non-narcotic retain samples.

Resolved customer complaints as needed as part of the Quality Systems department.

Performed investigations for customer complaints and NCR’s.

Certified Trainer for Tight Fitting Respirators.

Improved Batch Record process through reviewing records for accuracy.

Experience in writing of Annual Product Review (APR).

Improved quality of external and internal customers through opening Corrective Action and Preventative Action cases (CAPA).

Packaging Operator III 2013-2015

Completed documentation associated with packaging processes with detail and accuracy. Qualified on all areas of the packaging lines. Performed any reconciliation of Batch Production Records as needed for the shift including entering data in MAPICS for the return of components and use of product.

Ensured the accuracy of materials involved in the packaging process through executing written Standard Operation Procedures.

Certified as a Trainer Qualifier.

Designated as the Shift Trainer which included daily checks on SOP trainings, audits to the packaging lines to ensure proper procedure is followed effectively. Monitored the lines to ensure proper training of operators.

Worked actively with Environmental Health and Safety concerning their delegated courses.

Certified Trainer for Powered Air Purifying Respirator usage.

Texas Roadhouse, Huntsville, AL

Bakery Assistant, Kitchen Expediter, 2012 to 2013

Prepared and ensured all breads and pastries were made for the restaurant each day.

Ensured all patrons received their meals in a timely manner.

Arranged plates to company standards making sure they were prepared to patrons’ request.

Assisted the manager in daily tasks in the dining and kitchen areas.

Restore Care Inc., Toney, AL

Client Relations Specialist/Supervisor, 2012 to 2012

Supervised the Client Relations Department and House Managers, as well as the care of 43 clients.

Managed their doctors’ appointments and wrote behavior and psychotropic medication plans.

Made sure that all clients’ individual rights and privacy were maintained. Reviewed monthly and quarterly reports and forwarded to the appropriate case managers.

Made sure all clients had clean living conditions in the fourteen houses that the company operated.

DIRECTV, Huntsville, AL

Customer Service Representative, 2011 to 2012

Skillfully retaining customers through positive relationship building with customers who wanted to downgrade or terminate their services.

Assisted customers and simultaneously navigated and updated various online tools to assist in problem solving and updating customer accounts.

Provided recommendations to workflow, processes, procedures and other aspects of the job that could benefit the customer, the site and/or individual performance.

Bojangles, Athens, AL

Co-Manager, 2011 to 2011

Assisted the Unit Director in providing leadership and coaching to crew members. On-boarded all new crew members and trained them on daily tasks. Managed inventory and ensured the budget was maintained.

Assisted in maintaining the health code requirements for the restaurant.

Education

Alabama A & M University, Normal, AL

Bachelor of Science in Biology (Pre-Med)

Computer Skills

Microsoft Office

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