Public Administration

James Lee Lewis Jr., MPA

**** ********** ****

Arlington, Texas 76014 ■ 469-***-**** ■ ac154z@r.postjobfree.com

■ Career Summary

I have five years of professional experience in business services covering areas of improved operations, Accounts Payable, Customer Service, Management, Increase profitability and administrative services. I help provide an in-depth familiarity with business strategy tools and practices to deliver improved performance, implementing a customer-centric focus to optimize the engagement of internal and external users, progress towards organizational goals and enhance corporate growth. I will apply my abilities to the fullest and continue to learn the best methods of completing the job. I am confident that with my experience and qualifications I would be an asset to your organization and community.

■ Professional Experience

TMX Finance Carrollton, Texas

Data Validation Specialist I May 2016 - Present

●Support daily operations through processing and validating documents

●Review a variety of detailed documents for accuracy

●Customer service phone skills

●Training, coaching, and supporting 1,400+ stores nationwide

Dollar General Irving, Texas

Assistant Store Manager Sept. 2015 - Feb. 2017

Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the purchase of the client.

Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.

Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in the bank.

Kangaroo Express Madison, Mississippi

Lead Assistant Manager Sept. 2012 - Sept. 2015

●Monitored overall the store and property conditions, and directed store employees to perform a variety of general housekeeping and routine equipment maintenance duties.

●Control the labor and material expenses to maximized sales and profitability of the company.

●Assist the store manager with human capital management operations, which included performance reviews and employee development.

●Maintained and handled all the company’s account receivable and account payable duties.

Sonic Drive-In Florence, Mississippi

Assistant Manager Mar. 2008 – Aug. 2012

●Managed, trained, and coached employees and new hires.

●Directed and assigned work to employees to ensure all aspects of company services meet operational standards adhered to the employee compliance handbook, policies and practices.

●Monitored and made appropriate adjustments to staffing levels, inventory levels, and food cost control

●Aided in the administrative and human resource duties, included maintaining files, records, and all required documentations for new hires and current employees.

■ Education

Belhaven University Jackson, Mississippi

Master of Public Administration (MPA) May 2017

Concentration: Human Resource

GPA: 3.6 ■ Honors: Dean's List

Jackson State University Jackson, Mississippi

Bachelor of Science Business Administration (BBA) April 2012

Instituto de Cultura y Lengua Costarricense Carrillos, Costa Rica

Study abroad April 2011

West Bolivar District High School Rosedale, Mississippi

High School Diploma May 2008

■ Additional Skills

Microsoft Office (Proficient) -Word, Excel, Access, PowerPoint, Outlook, & Microsoft Publisher

Customer Service

Point of Sale Terminals

HR Analyst

Accounting (Intermediate)

55-60 WPM Typist

Collections

10-Key

MI and Data Management

Compiling Information, Collecting Data, Maximizing Efficiency, Considerations, & Payroll

Use Human Resource Information System

Collect and study information related to jobs, issues, and costs that affect the company.

Management and Leadership Skills

Public and Administrative Law

Human Resources Development

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