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Sales Customer Service

Location:
Tampa, FL
Posted:
September 05, 2017

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Resume:

John R Hadden

Tampa, Florida

727-***-****

DRIVING BUSINESS GROWTH VIA STRATEGY, EXECUTION & TEAMWORK

A history of working alongside of both human, animal and dental health executive leadership team(s) to augment profitability, including the increase in sales productivity, profit margin expansion, business development and merger/acquisition related activity. A respected and decisive senior leader who is often referred to as a “change agent” that has the proven background of building (and reshaping) a high performing culture, people development and strategies. Moreover, has the soft skills to positively engage and lead others on a successful journey.

BUSINESS, COMMERCIAL & LEADERSHIP EXPERTISE

Growth & Strategy

Business Development

Strategic Partnerships

Acquisition & Integration

Consolidation/Optimization

Talent Acquisition

Coaching & Development

Team Building

High-Performing Sales Culture

Contract Negotiations

Market Strategy & Development

Executive Level Presentations

New Product/Test Launch

P&L Management/Discipline

Individual Contributor

PROFESSIONAL EXPERIENCE

Dental Services Group – SVP Growth & Strategy (PE, Cressey & Co) 2016 - Present

DSG is the largest network of dental operations serving dentists, universities and Dental Service Organizations (DSOs) throughout North America.

Led the strategic vision by realigning the Go-To-Market plan for long-term sustainable growth

Instilled KPI management and internal processes to maximize shareholder value.

Aligned comp plans and sales execution to drive EBITDA performance

Increased YoY case volume by 8% during a soft market

Developed strong relationships with Strategic Partners (Henry Schein, Ivoclar, Nobel, Dentsply, et al) to support a unique sales model.

Accumen (Consulting 1 Year) – Vice President, Global Outreach 2015 - 2016

Accumen is a transformation company that partners with health systems across the country to set new standards of performance in the hospital – performance that drives higher quality, better service and unprecedented value.

Refreshed & Transformed the growth strategy for one of the nation’s leading hospital systems – moved from a significant volume budget deficit to 5% favorable within ~6 months

Enhanced Assets in key areas – Budget Creation, Market Sizing, Growth, Sales Compensation, Developmental Planning, and Management Service Agreements.

Early stage “Growth & Strategy” for small to large health systems

VCA/Antech Diagnostics (“Woof”) – Vice President, Sales 2012 - 2015

VCA is the leading provider of pet health care services in the US and Canada.

Successfully led contract strategy & negotiation of client revenue in a hostile competitive environment resulting in ~70% capture rate .

Reshaped Growth Organization – Orchestrated a 30% successful turnover, redesigned business development team, introduced sales calibration, value centric selling/training, and synergistic planning for business development partners.

Committee member to develop and train unique business development to enhance new revenue opportunities by leveraging distribution channels– moved from a sales representation of ~55 to greater than 700.

Rolled out key brand and marketing positions for company and related tests (The “Pet Wellness Report” – Pfizer/Zoetis and “AccuPlex”)

Health Discovery Corporation (PE) -Vice President, Biz Dev 2011 – 2012

(a Hadden Health Consulting assignment) – Successfully joined two healthcare companies in joint venture.

HDC specializes in the discovery and development of molecular diagnostic tests using support vector machines (computer assisted) which combines math and medicine for diagnosing various diseases at their earliest stage (prostate, pancreatic, colon, etc)

Led a successful venture of two publicly traded healthcare companies (“NGNM”-NASD OTC BB and “HDVY”-HDC OTCBB) with combined market cap of $80M. Negotiated the Exclusive Worldwide Marketing Rights for licensed portfolio of molecular cancer diagnostic tests (prostate, pancreatic, colon etc)

Promoted Melanoma Application (MelApp) as one of the “Top Ten Apps That Can Save Your Life” (Parade Magazine, Jan 31, 2012)

Formalized 50/50 partnership with HDC and Doctors Optimal Formula and launched Retinalyze Analytics; a test for early detection of eye disease.

Quest Diagnostics (DGX and WCAS) 2003 - 2011

Vice President, Sales and Business Development – Central Region

Develop, Coach & Mentor growth organization (physicians, hospitals, health plans, etc)

Operations partner for 8 business units ranging from $100M-350M-P&L responsibility. Over 300 locations

Committee Member for Corporate Strategic Planning – Physician/Hospital Strategy, Long-term Care, Acquisitions/Ventures, Women’s Health, New Product Launch and retool Sales Model/Comp

Using strategic agility Co-Developed and Implemented a Regional/National rollout of Proven New Sales Model (resulting in double digit growth)

Developed and Implemented numerous proven Best Practice Growth Strategies for each Business Unit

Championed several Six-Sigma Projects

Sales Director, Florida

Best of Quest Winner – National Sales Leadership and Award

Revenue Growth 18% vs PY - Volume Growth 9% - #1 in the Country

Central Region Sales & Operations Leadership Team, Chair – 21 states

Mentoring of new Sales and Customer Service Director(s)

Frequent Sales Academy Trainer - DSM Training, Value Centric Selling

Vice President, Business Development (LabOne/Hospitals) - Successfully acquired by Quest Diagnostics

Acquisition & Integration Lead for Alliance Laboratory Services (ALS) in Cincinnati OH

Director of Client Consolidation and Integration

Reference Solutions Group (RSG) – Launched a New Division servicing hospitals.

Vitallabs – Chief Executive Officer (PE) (interim) 2002 – 2003

A publicly-traded Florida based healthcare company with annual sales of ~$10 million.

Turnaround of a distraught healthcare company

Restored growth focusing on physicians, toxicology, long-term care facilities, home healthcare, etc

Acquisition Funding and a successful acquisition of two “like” businesses (clinical and veterinary labs)

Documented Expense Reduction (55%) & Net Revenue Increase (20%)

Refurbish Sales, Client Services, Medical/Technical Quality and Vendor Partner relations

American Medical Laboratories (GTCR) – Vice President, Biz Dev 1999 - 2002

(Operations and Business Development)- WCAS – AML was successfully sold to Quest Diagnostics

A national provider servicing hospitals and physicians. An original purchase price of ~$25 million in 1997; AML was sold to Quest Diagnostics in 2002 for ~$500 million.

Management of Sales, Operations and Customer Service Team, Southeast Region

#1 Region in US - 100% Client Retention

Top VP Producer

Instrumental in the following: Acquisition of APL Las Vegas, NV, Healthtrust National Contracting, etc.

Horus Global Healthnet (PE) – National Business Director 1996 – 1999

(A+ Patent was successfully acquired by J&J)

HGHN was an innovative healthcare start-up company that was based on the diagnosis and prognosis of all diseases using neural network technology. Successful clinical trials at some of the nation’s largest and most respected medical schools allowed for a national and international launch of its patent-protected technology.

Development & Implementation of New Product Launch ProstaSure (ProstateCa)

National Business/Network Development

Committee member on new technology at three top medical schools – Johns Hopkins, MD Anderson and Stanford University

Signed channel marketing agreement with several national/international healthcare companies (200+ reps)

Signed Strategic Alliances with Tosoh, D.B. and J&J

.

Laboratory Corporation of America (LCA) 1985 – 1996

Associate, Vice President

Florida - Sales and Customer Service Responsibility for $100+ million-dollar region.

Leadership of 50+ physician sales reps and 40 client service reps

Operations Leader for Florida Business Unit

Strategic Business Ventures/Alliances – hospitals, acquisitions, management deals.

Sales Director of the Year, (18 regions) Divisional & Regional Sales Awards (Southeast and Mid-Atlantic)

Associate Sales Manager of the Year (3rd place – 30 candidates)

Directed the #1 Customer Service Team in the company

AVP in charge of Employee Advocacy (Florida Division)

*Associate, Regional Director (Operations), *Sales Director. *Sales Manager, *Sales Associate

Education: Cal Coast University – BS, Business Administration

Personal: Married: Susie / Two children: Lindsey and Victoria.

Interests include reading, crossfit, martial arts, golf and philanthropy

Board Appointments and References : Upon Request

“Please keep finding ways to improve our organization. We are a better company with your vision and creativity” VP, Business Director

“The entire company has seen your teams’ numbers and they are Outstanding. I have always enjoyed your passion and ability to get things done through the relationship you have with all parties involved.” Sr. VP Operations

“I keep hearing great things about all that you are doing. The growth numbers speak for themselves. Thank you for your leadership, collaboration with operations and more important your winning spirit.” CEO, Quest

“I choose you as my mentor because of your leadership, business skills, passion and most importantly your results” AM/Manager



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