Recruiter

Victoria Maione ac1545@r.postjobfree.com 609-***-****

Bordentown, NJ 08505

WORK EXPERIENCE

Account Manager/Retention Specialist

Dodge Data & Analytics - Hamilton, NJ - August 2015 to July 2017

• Personally manage over 700 accounts

• Work closely with my sales team to handle/resolve all service requests

• Work within Siebel and Horizon portals to manage all account activity

• Onboard new accounts within three days of signing

• Assist accounts with product review and training, user registration, password help, contract questions, and billing

• Contact high risk accounts on a monthly basis

• Call and send email reminders to automatic renewal accounts to ensure loyalty and continued product satisfaction

• Process manual contracts and future expiring accounts to extend service dates

• Contact all customer cancel and expire cancel requests in order to retain their business with save strategies

• Make upward and downward revisions to product, terms, stages, geography, billing, and rate

• Contact all recently canceled accounts within 15 business days of cancellation with a restart offer

• Assist in the training of new hires

• Number one Core Account Manager in 2016

Recruiting Coordinator for Northern Arizona

Wyndham Vacation Ownership - July 2014 to February 2015

• Conducted a high volume of applicant phone screens

• Set up/scheduled interviews

• Conducted face-to-face interviews

• Wrote and posted requisitions to Taleo and other career boards

• Presented at real estate schools to recruit students obtaining their real estate license

• Recruited/hired for sales, administration, and marketing positions

• Coordinated drug and background checks

• Ran new hire orientation for marketing, sales, and administrative departments

• Completed new hire paperwork and employee transfer forms

• Began process for internal transfers and rehire candidates

• Held career fairs

• Data tracking for PREP, hiring sources, reports, calls, interviews, etc.

• Coordinated orientation schedules with new hires, training department, and Human Resources

• Maintained proper business acumen

Client Services Manager, Enterprise Licensing

Infobase Learning Co - New York, NY - January 2013 to October 2013

• Answered all client inquires and question in a timely and efficient manner

• Used creativity and innovation to produce successful marketing materials and strategies to help increase brand recognition and usage of Career Insider website

• Took marketing calls to help our clients promote the Career Insider resource on their school's campus

• Edited Vault/Career Insider company profiles

• Tracked and helped resolve site content or functionality issues

• Utilized Google Analytics to create reports for our clients

• Used GoToMeeting to give webinar demonstrations of the Career Insider

Account Executive, Enterprise Licensing

Infobase Learning Co - New York, NY - June 2012 to December 2012

• Met or exceeded revenue goals

• Maintained high volume of daily phone activity in order to maximize number of prospects and clients

• Presented client-specific demonstrations of Vault's services and product site

• Conducted prospect/lead follow-up calls

• Worked collaboratively with content and corporate sales teams to drive revenue growth with new and existing client/customers

Retail Advertising Account Executive

The Times of Trenton - Trenton, NJ - September 2010 to May 2011

• Reviewed, edited and presented concepts/layouts/copy to clients for approval; verified status of creative jobs

• Scheduled client meetings/appointments/managed account calendar and timeline

• Managed a wide variety of tasks and accounts at one time including pitches to the client and client's ad budget

• Interacted daily with clients and accounts to discuss current and upcoming projects/campaigns

• Acted as liaison between clients and advertising agencies to ensure client's needs/goals were met

• Processed invoices/expenses for all accounts; procured billing statements to clients

Assistant Director for Citizen Outreach

Fund for the Public Interest - Chicago, IL - July 2009 to December 2009

• Recruited, scheduled and conducted interviews; hired and managed a campaign staff of canvassers

• Handled Human Resource's tasks such as payroll, scheduling, ordering supplies, keeping track of the staffing/ new hire information and expense reports

• Created and maintained fundraising reports in Excel and detailed membership numbers to headquarters

• Taught and trained procedures for effective canvassing, campaigning and fundraising to staff

• Evaluated staff performance and gave ongoing feedback

EDUCATION

Bachelor of Arts in Communication 3.4

Rutgers University-New Brunswick - New Brunswick, NJ 2009

SKILLS

writing, communication, marketing, client services, Taleo, Dynamic Insights, Siebel, Microsoft Word, Excel, PowerPoint, interviewing, on-boarding, phone screening, sales, editing, CRM, Horizon, Outlook, account management, recruiting

LINKS

http://www.linkedin.com/in/%20victoria-maione-82522635

CERTIFICATIONS/LICENSES

Social Selling Mastery

April 2016

ADDITIONAL INFORMATION

**Additional Work Experience: Waitress from April 2009 – July 2009; Receptionist at Mazda from January 2012 – June 2012

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