Active Directory Support

CLARE E. DECATOR, JR., MCITP, CompTIA A+

**** *** ****** ***** *****, FL 33611 813-***-**** Email: *****.*******@*******.***

SUMMARY OF QUALIFICATIONS

IT Professional with key skills as:

PC SUPPORT PROFESSIONAL TECHNICIAN & NETWORK ADMINISTRATOR

Extensive and diverse technical experience emphasizing network administration, PC support, and end user support and training. Excellent problem-solver with strong communication and teamwork skills. Reputation as a dependable and resourceful employee with the ability to manage large-scale deployments, resolve critical problems, and meet deadlines to support corporate objectives.

TECHNOLOGY CERTIFICATIONS

MCITP Enterprise Administrator on Windows Server 2008

MCITP Enterprise Desktop Support Technician on Windows 7

CompTIA A+ 2006 MCSA on Windows Server 2008

TECHNOLOGY OVERVIEW

Operating Systems

Windows XP through 10, Windows Server 2008 and 2012, OS X, iOS, Android

Hardware

All major brand PCs, servers, and laptops, iPhone, Android Phones, ShoreTel

LAN/WAN

Active Directory, Citrix, Wi-Fi, VPN, TCP/IP

Utilities/

Applications

Microsoft Office, Office 365, Outlook, Citrix, Chrome, IE, Symantec Cloud, Sophos Cloud, Windows Deployment Services, Symantec Endpoint Encryption, MaaS360 cell phone encryption, Lifesize video conferencing

CAREER HIGHLIGHTS

IT Administrator, Fleetmatics, Tampa, FL 2013 – Present

Provide support to the desktop users (XP, Windows 7 and Microsoft Office apps) and solve desktop software application and hardware problems

Provide support for voice and data systems

Maintain inventory and documentation of all hardware and software assets in respective office

Install software; restore data; install or upgrade operating systems

Administer applications and systems for providing virus and security protection for office networked computers and servers

Create and maintain user accounts and security on shared servers for respective office and other locations as required

Maintain and support mobile devices for users

Adhere to IT policies and maintenance procedures

Assist network engineers and other IT Administrators in other offices as needed

Technical Services Analyst, HP, DELL and PEAK SYSTEMS onsite at CITIBANK, Tampa, FL 2009 – 2013

Tier 2 support for 3000 users in a Microsoft environment.

End user support and training in a large enterprise environment.

Troubleshooting and resolution for Remote Access issues.

Active Directory user and PC account management.

Creation, applying permissions, and sharing of home directories for new users.

Outlook configuration, troubleshooting, and end user training.

Installing software using HP OpenView.

Management of the trouble ticket queue by assigning work to other analysts.

Documentation of troubleshooting and resolution in reporting software.

Imaging PCs.

Associate Technology Analyst, COVENTRY/CONCENTRA, Tampa, FL 2005 – 2009

Tier 2 support for 1000 remote users in a Microsoft environment.

Break/fix support for Compaq, HP and IBM laptops to insure minimal loss of productivity.

Lead role in a project to upgrade laptop hardware for 800 users.

Deployment of Pointsec encryption to 800 laptop users.

Responsible for recovering data from Pointsec encrypted hard drives by generating the recovery keys in the Pointsec management console.

Deployment of SCCM Client to 800 laptop users.

Supporting role in the upgrade of VPN client for 800 laptop users.

Active Directory account creation and configuration of equipment for new users in a timely manner.

Create and maintain system images with Ghost and Windows PE.

Documentation of troubleshooting and resolution in reporting software.

Helpdesk Analyst, COVENTRY/CONCENTRA, Tampa, FL 2004 – 2005

Tier 1 helpdesk technician supporting remote and local users on Microsoft Active Directory Network. Manage 25 to 40 daily calls troubleshooting all applications.

Provided technical support for diverse applications, documenting all steps taken to resolve issues.

Received the department award for Quality Assurance four times in 2004.

Account creation for proprietary applications.

Helpdesk Technician, CHASE HOME FINANCE, Tampa, FL 2001 – 2004

Tier 1 helpdesk technician supporting approximately 15,000 users on a nationwide Novell network. Manage 75 to 100 daily calls troubleshooting all applications on the network.

Consistently meet Service Level Agreement objectives using patience and thoroughness to assist end users with widely varying technical knowledge and skills.

Independent Consultant, CITIBANK & U.S. POST OFFICE, Tampa, FL 2000 –2001

Citibank: Worked with Citibank’s corporate and local IT team on a nine-month project migrating 1500 users from Netware to NT network. Distributed PC’s, created and tested log-ins, maintained network and configuration documentation. Trained end users on new system.

Migrated up to 500 users every 21 to 28 days, meeting all Citibank deadlines despite numerous obstacles and challenges.

Post Office: Assisted with statewide migration from Windows 95 to Windows 2000 and from dial-up connection to T1 lines.

This was a very labor-intensive project that required transferring numerous DOS-based files by networking the old system to the new system. Worked at four post office sites to complete 30 installations and conversions and train end users.

Network Administrator, EMAGISOFT CORPORATION, St. Petersburg, FL March – July 2000

Built, installed and configured servers and networks for business clients. Provided support for email systems, network backup, and file recovery.

Technical Consultant, ASSOCIATED PARTNERS, Tampa, FL 1999 – 2000

Provided outsourced technical support for law firms.

Successfully restored a failed backup program and recovered attorney’s entire computer database deleted by a disgruntled former employee.

Handled Y2K remediation for a 75-node client including distribution of Windows 95 updates, IE, and BIOS upgrades.

EDUCATION

Bachelor of Science, Psychology, BRIGHAM YOUNG UNIVERSITY, Provo, UT – 1994

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