VISHAL CHOUDHARI

Mobile 859-***-****

Email: ac152w@r.postjobfree.com

Extensive experience of 10+ years in IT primarily in CRM domain including SFDC, Siebel implementation & Net Suite products. Primarily performing the role of SFDC consultant for the 5 years having good experience in Requirement Analysis. Business Process Re-Engineering, Solution designing & Implementation of CRM Processes.

Experience Summary:

BE and Full-Time MBA from one of the reputed B-School in India, majors in Systems as well as in Finance

10+ years of extensive experience in IT working in multiple industry domains like HLS, Manufacturing and Hi-tech, BFSI

Done four SFDC certifications: 1. Salesforce.com Certified Force.com Developer, DEV 401 2. Salesforce.com Certified Force.com Administrator, ADM 201 3. Salesforce.com Certified Service Cloud Consultant 4. Salesforce.com Certified Sales Cloud Consultant

Performed role of Business Analyst, SFDC Tech lead, Operation manager, PMO, MIS analyst

Experience in Configuration and customization Salesforce.com CRM application based on the customer plan

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards.

Extensive Experience working on Sales Cloud, Service Cloud and Marketing cloud and Community.

Hands on experience in salesforce.com developing and deploying custom integration solutions. Experience in creating/troubleshooting/modifying Apex code and Visualforce pages.

Extensive expertise in deployment support and maintenance

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Worked in various stages of SDLC like Project planning, Requirement gathering and Business analysis, Designing, Development, Test Plan, Delivery and Project Management and successful delivery of the project requirements

Excellent skills & expertise in customer interaction, business requirement analysis, solution blueprinting, test plan preparation and execution, cross team co-ordination and user training.

Experience in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.

Strong analytical and problem solving skills, capable of addressing relevant facts and recommending solutions. Ability to work under pressure situations and meet deadlines

Technical Skill

ERP/CRM : SFDC, Siebel, NetSuite

Salesforce Technologies: Force.com, Apex, Visual Force, Work Flow and Approvals, Dashboard etc

Programming Language: Apex, Java, C, VB

Web Designing : HTML, Java Script, VB Script

ETL Tools : Cloud Data Import wizard, Apex Data Loader, Work Bench Center

Tools : Eclipse IDE, Force.com API tools, UML, Agile

Deployment tool : ANT, Change Set, Work Bench Center

Work Experience

Duration: 2 months (Aug 2017 to Till Date)

Role: SFDC Consultant (Lexington KY)

Project Description: Digital transformation (Valvoline) - Valvoline has customers as its Account and they sell various products to them. The predominant focus was on Opportunity, Contacts, Accounts and analytics (Reports & Dashboards) and implementation strategy included leveraging the out of the box functionality as well as Apex and VF’s.

Responsibilities:

Cleaning up extra metadata which is no more in use.

Guiding business the effective and efficient usage of Salesforce..com

Driving Chatter implementation initiative.

Driving Personas implementation initiative.

Set up AMS team and streamline deployment process.

Correcting share setting and role management.

Involved in defining process flow and templates.

Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance

Applied own judgment to independently determine a course of action, which is then executed independently post review

Responsible for coaching, and mentoring junior members in the team

Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan

Discover, document, and analyze key client organizational processes

Develop and test programs and programming modifications

Planed and performed data migration into the new systems

Prepared Proof of Concepts, solution demonstration, go live monitoring and management.

Coordinated with various stake holders and third parties, vendors, partners

Duration: 30 months (Feb 2015 to July 2017)

Role: SFDC Tech lead (Lexington KY)

Project Description: Front Office (Lexmark) - Lexmark has customers as its Account and they sell printers/services to them. The predominant focus was on Opportunity, Lead, Contacts, Accounts and analytics (Reports & Dashboards) and implementation strategy included leveraging the out of the box functionality as well as Apex and VF’s.

Responsibilities:

Set up AMS team and streamline deployment process.

Worked on development, deployment, support, maintenance and implementation

Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance

Applied own judgment to independently determine a course of action, which is then executed independently post review

Responsible for coaching, and mentoring junior members in the team

Responsible for keeping the management informed through various daily weekly status reporting

Performed migration activities from Sandboxes to Production system using ANT, Changes set

Provided deployment support and maintenance

Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan

Discover, document, and analyze key client organizational processes

Develop and test programs and programming modifications

Planed and performed data migration into the new systems

Involved Administrative activities like granting access, setting organization wide defaults, creating Users, Profiles and Roles

Prepared Proof of Concepts, solution demonstration, go live monitoring and management.

Coordinated with various stake holders and third parties, vendors, partners

Provide ongoing user support and training programs for the Salesforce Marketing Cloud (ExactTarget) Email Marketing application

Pull and push data from/to Salesforce Marketing Cloud

Identify areas of improvement and make actionable recommendations to increase operational efficiency and user adoption of Email Marketing services

Manage new campaign and project development requirements and approvals, including priorities based on resource allocations

Duration: 20 months (Jun 2013 to Jan 2015)

Role: SFDC support lead

Project Description: OneEMS (Philips) - Philips Healthcare has hospitals as its Account and they sell equipment’s to them. In case a customer faces a challenge with the equipment sold they raise a case/complain with the Philips OneEMS call Center who in turn work towards resolving the customer issue as soon as possible keeping in mind the entitlements.

Responsibilities:

Worked on development, support, maintenance and implementation

Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance

Applied own judgment to independently determine a course of action, which is then executed independently post review

Responsible for coaching, and mentoring junior members in the team

Responsible for keeping the management informed through various daily weekly status reporting

Provided deployment support and maintenance

Performed migration activities from Sandboxes to Production system using Changes set

Develop and test programs and programming modifications

Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan

Planed and performed data migration into the new systems

Involved Administrative activities like granting access, setting organization wide defaults, creating Users, Profiles and Roles

Coordinated with various stake holders and third parties, vendors, partners

Duration: 06 months (Dec 2012 to May 2013)

Role: Business Analyst/Project Lead

Project Description: Philips has adopted SFDC for its sales management. This project involves development and support of their SFDC instance to align to their existing business process so as to minimize manual efforts and have a centralized system for all sales related activities

Responsibilities:

Ensuring Overall delivery of the project and designing the solutions for the requirements

Involved in Client Discussion to understand the business requirements, requirement gathering.

Tracking changes in requirements and providing suggestions to customer.

Requirement analysis, Preparing BRD, Process flow.

Map the requirement with respect to SFDC and understandable to developer

Participating in design phase, technical documentation and programming.

Configuration and customization of Salesforce.com CRM application as per the customer plan.

Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components and VisualForce Pages, Reports and Dashboards to suit to the custom needs of the application

Created roles and profiles and implemented Object and field level security

Liaison with the customer and understand technical/functional requirements

Consultative approach in problem identification and problem solving

Code reviews, Unit Testing and deployment

Responsible for testing of implemented modules before deployment

Coordinate with various stake holders and third parties

Duration: 06 months (Jun 2012 to Nov 2012)

Role: PMO (London UK)

Project Description: Lloyds TSB: Leading the PMO team from setting up to support the Programme of 4000+ resources.

Responsibilities:

Resource planning and mobilization

Administration, Documentation and QA of Process: Tracking the KPIs and prepare a metrics, SOWs, On-boarding.

Planning and Reporting: Management of information pack

Management of Risks Assumptions, Issues, Dependencies, Change requests, Tracking decision and actions, SWOT dashboard.

Programme Communication: Fulfill communication requirements of all stakeholders

Finance: Client coordination for Invoicing & Tracking Maintain financial control and monitoring the budget, forecast and expenditure, Burn rate

Setting and maintaining SharePoint site

Supporting the programme and its projects, including arranging and facilitating meetings, the production and distribution of meeting minutes and any relevant equipment.

Provided support for the production of status reports working closely with client PMO Team.

Duration: 22 months (Aug 2010 to May 2012)

Role: Operation Management Consultant

Project Description: Role is a Operation Manager for CRM/BAS service line. Responsible for Allocating workgroup of 1500+ resources for all projects in various domains ensuring their optimal utilization with internal customer satisfaction.

Responsibilities:

Conduct daily review meetings with DM's/VL’s and discuss on the issues and improvements

Ensure that resource needs for various projects are met within stipulated timeframe.

Responsible for optimal utilization of human resources

Ensure internal customer satisfaction by providing the best-fit for each requirement through proper planning & execution.

Ensure to Keep Bench on minimum and resources are properly tagged

Identifies and assigns available resources based on needed expertise and customer dynamics to participate on pre and post-sales activities.

Prepare resource projection plan on a quarterly basis and plan for optimum utilization of existing resources and also form a plan for hiring additional resources, cross-train existing resources for various skill requirements that might come up in future

Constant tracking and follow up with Recruitment team for resource availability for various Projects

Partners with other Resource Managers across Geography to source and share additional delivery resources across for effective resource utilization.

Duration: 18 months (Feb 2009 to July 2010)

Role: MIS Team Leader

Project Description: In Friends Provident Role is a MIS executive for Central work force management group of Wipro. Responsible for managing information system for workforce of 750 resources.

Responsibilities:

Responsible for Daily, Weekly Monthly MIS and dashboards

Interact, liaise & collate data from multiple sources/ processes and create meaningful reports out of it with depth analysis and recommendations.

Prepare process documents for various business office activities and processes

Coordination with various teams to keep logistics ready.

Administration, Documentation and QA of Process: SOWs, On-boarding.

Track various operation parameters, KPI and monitor their progress

Kanix Infotech Pvt. Ltd Pune: ERP (Highrise) provider for Construction Industry

Duration: 6 months (Jun 2008 to Nov 2008)

Role: Lead Implementer (Techno-Functional)

Project Description: KIPL has been executing number of projects with the Highrise product. Highrise is a software which integrates all the aspects of business like Accounts and Finance Management, Sales and Marketing Management, CRM etc.

Responsibilities:

Business Analysis for the Sales and Marketing Business Process.

Played key role in knowledge acquisition of the project, Planning and Scoping and building optimized delivery schedule.

Gap Analysis, Release Planning and conducted Status Meetings with all stakeholders

Provided inputs to different teams like Data migration, Change management council & Infrastructure teams

Owner for Document repository management and Knowledge base

SPOC for user training

Proquest Solutions Pvt. Ltd Pune: Channel Partner of the leading ERP NetSuite.

Duration: 12 months (Jun 2007 to May 2008)

Role: Professional Executive (Techno-Functional)

Project Description: PSPL has been executing number of projects with the Netsuite as product. Netsuite is Oracle’s small business suite. It is a Siebel-CRM like software which integrates all the aspects of CRM like Marketing, SFA and Customer Service etc.

Responsibilities:

Took Understanding of business process from client, Identified Business requirement

Participated in performance standards discussions

Helped in translating client requirements into system configuration and custom developments

Tested business process.

Managed change requests.

Created workaround procedure when standard procedure failed.

Trained to End user and Documentation.

Rational-Systems Pvt. Ltd. Pune: Software solutions provider in multiple segments. SmartERP is an integrated software package (Mini ERP) for chemical and manufacturing industries, which includes all modules for business operations.

Duration: 15 months (Jun 2004 to Aug 2005)

Role: Team Leader

Responsibilities:

Worked on Requirements Analysis and Functional Document Preparation

Prepared High Level Design and Presentation of Prototype

Coordinated among team and client

Developed modules

Trained to end users

Certifications:

Salesforce.com Certified Force.com Developer, DEV 401

Salesforce.com Certified Force.com Administrator, ADM 201

Salesforce.com Certified Service Cloud Consultant

Salesforce.com Certified Sales Cloud Consultant

Academic Credentials

MBA-Finance Sinhgad Institute of Management, Pune India (2008)

MBA-Systems Sinhgad Institute of Management, Pune India (2007)

B.E. (Electronics) North Maharashtra University, Jalgaon India (2004)

Achievements

In the span of last 8 years with Wipro awarded with 21 “Pragati” for implementing innovative solutions; “Pragati” is small continuous improvements implemented in one's own work.

Established rapid response team to effectively manage and resolve critical issues in production environment.

Prize winner in Maharashtra Talent Search.

Runner up at District Level in Chess Competition

Awarded Best contributor of the quarter twice.

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