**** * ********** ** • OKLAHOMA CITY, OKLAHOMA *** 32

***- ***- **** - *****:ac152t@r.postjobfree.com

VONONA LANCASTER

OBJECTIVE

To be employed in a position that seeks an ambitious, career conscious person, where acquired skills and academic instruction will be utilized toward the continuing growth and education of my professional career.

EXPERIENCE

Nov 2014 to present, Secretary/Enterprise Technical Assistant, Specialty Oilfield Solutions (SOS), 1029 S. Y St, Fort Smith, Arkansas 72903, Supervisor: D. Dewayne Mathis 405-***-**** Assisted with daily paper work pertaining to materials used for work performed by SOS workers whom physically workers on Corporate Oil Rigs, maintained and filed contracts obtained with every Corporation; assist with Technical support on enterprise network for mobile/technical device used by workers and other task assigned. Approximately 70% of work completed from home due to business being located in Fort Smith.

Oct. 2004 to Oct 2014, Advanced Technical Services, Customer Support Specialist, AT&T Mobility Business Global Services, 14201 Wireless Way, Oklahoma City, Oklahoma 73134 Verify Employment: 1-800-***-**** code for AT&T is “10535” Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Business to Business transactions in connection with account activations, adjustments and collections while maintaining customer goodwill and retaining the customer’s business and satisfaction. Utilizing a variety of systems and web-based tools to research and resolve customer issues. Feb 2008 transferred to Advanced Technical Services (ATS) technical support for Corporate Business accounts for all Smartphone devices IPhones, IPads, Blackberry, Microcells, Wireless Air card devices for both data and voice functions to Internal IT Specialist, or End users. Also provided customers with network issues, or enterprise server activation issue, including replacing defective devices. June 2008 transferred to National Business Ordering (NBO) ordering equipment, adding/updating plans for new or existing Global Business customers

(corporate/government). June 2010 transferred to Social Media Team maintaining all supporting technical articles used by AT&T Internal Advanced Support were up to update and correct to provide accurate information, instructions when assisting Business customer’s issues with AT&T equipment or service. June 2012- June 2014, transferred to Advanced Technical Services (ATS) E-Chat Team, handling any and all services provided by Advanced Technical Support. June 2014-Oct 2014 transferred back to incoming call ATS. Feb. 2002 to Oct. 2004, Owner/Manager, Children’s Prettiness Childcare, 3037 NW 65th St, OKC, Oklahoma 73116, Self-Employed, 405-***-****

June 2000 to Jan. 2002, Administrative Assistant-Consulting/Public Training, Center For Nonprofit Management, Supervisor: Pat Potts, 405-***-**** Aug. 1999 to May 2000, Honors Assistant, Rose State College, Supervisor : Mrs. Claudia Buckmaster, 405-***-****

EDUCATION

Masters of Child Development Association 2001 Certified Nursing Assistant 1991 Certified Home Health Assistant 1991

COMPUTER SKILLS

Microsoft Windows 98/2000/XP/Vista/7/10

6 credit hrs in Microsoft Applications – Word, Excel, PowerPoint, 3 credit hrs – Intro to Computers, 3 credit hrs Computer Concepts

HIGH SCHOOL DIPLOMA, 2000, DEPARTMENT OF EDUCATION, STATE OF OKLAHOMA. Associate in Applied Science Family Services and Child Development, Rose State College, sixty-nine completed hours.