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Management Customer Service

Location:
Atlanta, GA
Posted:
September 05, 2017

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Resume:

*** ***** ****** #****

Atlanta, GA *****

Bindley Williams

404-***-**** H/ 205-***-**** ac1523@r.postjobfree.com

Objective

Enterprise Architecture IT Systems Management Specialist

IT Customer Service focused/Results-oriented WINDOWs/UNIX/LINUX Enterprise Architecture IT Systems Management

Specialist with notable success both in the private and public sectors directing a

broad range of corporate/governance IT initiatives while participating in

planning, analysis and implementation of WINDOWs/UNIX/LINUX Enterprise Systems

Management solutions in direct support of business objectives.

Core Competencies

Technical

Proficiencies

Enterprise Architecture Planning/Design-implementation

IT Infrastructure Management for Data Center Operations and Network Operations Center (NOC)

WINDOWS/UNIX/LINUX Systems/ Server Administration including Group Policy, Active Directory Federation Services

Technical Project Management

Business Process Redesign

Requirements Analysis

Technical Documentation

RFP Development, Cost Benefit Analysis/Return On Investment for IT Services

DRP (Disaster Recovery Planning)/ BCP(Business Contingency Planning)

MS SharePoint, CRM, Remedy, Citrix

Telecommuting Remote Systems Management

Help Desk Level 1,2,3 Problem Management Core Competency

Platforms:

UNIX (HP-UX, Solaris), LINUX (RHEL), Windows 7,8,10, Office365, SUN SPARC, Mid-range to Mainframe (IBM)

Networking:

TCP/IP, OSI, Ethernet, Token Ring, FDDI, VPN, SSH, SecurID, PKI,

X.25, ISDN, ATM, OSPF, FTP, LDAP, Cisco/Juniper network equipment, TACLANE Encryption Devices

Tools:

SUN Cluster Software, Veritas NetBackup, Network Appliance Storage(NETAPP), HP'S (Omni back (Backup-Recovery) IT Administration, MC Service Guard (High Availability), Network Node Manager, Software Distributor and Open View), Remedy, BMC Patrol and Remedy, Visio, Project Workbench, SAP/R3, PeopleSoft, Clarify, VMWARE, Citrix, RAID, MS-SQL, Oracle, Sybase, HBSS, LDAP, DNS, DHCP

Experience

2016-Sept- Present, Open Systems Management Consulting LLC. Riverdale, GA

Reorganized my Consulting business to begin to market for IT support projects in the Atlanta metro area.

Consulted with small office home office business owners on their on-going IT infrastructure projects for both hardware and software procurements.

2014- Sept 2016, Leidos Inc, Stuttgart, Germany

Systems Engineer Advanced/Systems Administrator

Manage and perform all aspects of Windows/UNIX/LINUX System/Server and Network Administration support. Install, configure, and maintain servers, workstations and peripherals.

Administer system security measures, applications, and protocols, including encryption devices such as TACLANE. Install and configure software and hardware. Troubleshoot system and network problems.

Advise on purchase of hardware and software. Provide general Information Management, Engineering, Integration, and Implementation Support. Assist with the management and coordination of ECJ2X information flow to and from theater, inter-theater, component command, and national sources and agencies. Provide customer support.

2009-2014, L-3 (Stratis) Communications Stuttgart, Germany

Systems Engineer Advanced/Systems Administrator

Manage and perform all aspects of System/Server and Network Administration support. Install, configure, and maintain servers, workstations and peripherals.

Administer system security measures, applications, and protocols, including encryption devices such as TACLANE. Install and configure software and hardware. Troubleshoot system and network problems.

Advise on purchase of hardware and software. Provide general Information Management, Engineering, Integration, and Implementation Support. Assist with the management and coordination of ECJ2X information flow to and from theater, inter-theater, component command, and national sources and agencies. Provide customer support.

Selected to attend the L-3 Stratis’ Front Line Leadership training in Sept 2012.

2008-2009, L-3 (MPRI) Communications Ramstein Air Base, Germany

Systems Engineer Advanced/C4ISR/Exercise Planner for 603 AOC(Air Operational Command)

Capture C4ISR requirements from exercise planning meetings or exercise working groups for the 603rd Air and Space Operations Center. Coordinate with 603rd ACOMS leadership to verify feasibility of requirements and attend AOC exercise planning meetings and conferences. Attend appropriate exercise planning meetings and conferences and provide trip reports.

Plan and organize IT projects. Develop project scope and deployment plan outlining project timelines and submit to government NLT 10 duty days after requests. Participate in 603 AOC and 603 ACOMS IT Continuity of Operations Plan working groups. Participate in recurring requirements meetings referenced in the 603 requirements operating instructions and provide expertise in support of the integrity and operation of all AOC IT systems and networks.

Education

1979-1983

Grambling State University

Grambling, LA

TIPS

• B.S., Computer Science

1989-1991 Troy State University, Geilenkirchen, Germany

• M.P.A., Masters of Public Administration includes transfer credit from the University of Southern California in Environmental factors in Systems Management, Management of Information Systems, and Decision Support Systems.

IBM Technical Training

Various Locations throughout the U.S.

IBM TSO for System Programmers, IBM MVS/XA Planning & Control, IBM MVS/XA Diagnostic Data & Procedures, IBM MVS/XA Measurement & Tuning, IBM Project Management, IBM MVS/XA Structure & Logic, Computer Security Mechanisms.

Mar-Jun 1993 Georgia Tech Continuing Education Atlanta, GA

UNIX Systems Management Certification (HP, SUN, DEC, IBM), UNIX System Administration, Multivendor LAN Connectivity, TCP/IP, Packet Switching Networks, Open System Interconnection (OSI)

Feb 2003 Microsoft Exchange 2003 Denver, CO

1995-1998 Hewlett-Packard Education Services Atlanta, GA

HP-UX 10.0, 9.X Operating Systems, MC Service Guard, Operations Center, Network Node Manager, Open View, Software Distributor and IT Administration, High Availability Strategy

Business Process Redesign, Georgia-Pacific Corp. Atlanta, GA

Feb 2005 Joint Planning Orientation Course Stuttgart, GE

May 2007, Air Command & Staff College Stuttgart, GE

Nov 2012, CompTIA Security+ Atlanta, GA

Jul 2013, ITIL Foundation Stuttgart, GE

US Air Force Veteran, Top Secret SCI with CI poly active security clearance



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