Information Technology Administrative Assistant

Muhammad Nadeem

*** ******* ***, **

Calgary, AB, T3K 2E9

www.linkedin.com/in/muhammad-nadeem-5b289313b

(587) - 999 – 3702 ********.**********@********.***

Summary:

Skills:

Ability to under pressure accurately and safely while working individually and in a team

Flexible in trying new things and in improving efficiency on given tasks

Enthusiastic, positive, eager to accept challenges and quickly learn new concepts

Strong communication, problem solving and organizational skills

Customer services Representative

Ability to trained and lead the team

Education:

BS in Computer Science 2014

COMSATS Institute of Information Technology Rawalpindi, Pakistan

Projects

Developed an Android based E-learning application (BCS Final Year Project)

Developed a Web based E-Commerce application for a computer and mobile shop

Developed Messaging application between the server and client using Java

Diploma in Computer Information Technology 2009

KRL Institute of Technology Rawalpindi, Pakistan

Database Project using MS Access

Work Experience

Crew Member

Prepared foods safely, minimizing hazards in food quality

Assisted the other staff members in taking orders and decreased the serving time by 50%

Analyzed customer complaints and feedback for constant improvements and increased customer satisfaction

Greeted customers pleasantly, took their orders, transmitted orders to kitchen staff, served, and prepared bills within 1 minute

Prepared stock up and all food station are prepared for next shift

Crew Trainer 2015 – Present McDonald’s Restaurant Calgary, AB

Knowledge of update the system, food safety, cash count, backup

Adhered to the quality and work standards of the chain to participate in quality food service

Trained new employees on proper food handling and safety procedures.

Handled work load efficiently in fast paced work environment

Monitor food preparation to ensure orders are completed quickly and no product is wasted.

Prepared the food safety sheet, waste list and helped the manager to record inventory in restaurant

IT desktop and Business Support Administrative Assistant July 2017-Present

Develop an inventory log for all desktops, lap tops and other computing devices and office appliances

Service all desktops and lap tops and report on maintenance requirements

Provide trouble shooting services to staff members with PC issues especially remote access

Develop simple procedures on basic maintenance of PCs

Assist staff members with back up on i-cloud and server and ensure back-up is up to date

Under specified instructions, develop simple databases for ECCC program reporting and business operations

Assist with implementation of the website upgrades under the ECCC Communication Plan

Support staff training on use of software applications, social media and basic PC maintenance

Provide reception duties, occasional assistance with scheduling and preparing for meetings, appointments and workshops for ECCC programs, scheduling ethno-cultural groups for use of the meeting rooms and providing administrative support to ethno-cultural groups Assist visitors with sign-in sheet

Responsible for coordinating community hub users meeting room schedules, community hub use of rental spots, use of office equipment and facilities

Maintain procedures for use of meeting rooms, set up and take down

Maintain office security guidelines

Monitor and ensure the reception area is kept tidy

Collate documentation and relevant materials in preparation for meetings and print documents using the assigned codes

Manage and maintain schedules/calendar items for use of meeting rooms using software provided

Present a positive and professional image to all visitors, suppliers, inquiries, and other persons

Other duties shall be assigned as required

Technical skills

HTML, CSS and JavaScript, MySQL, and PHP, WordPress

Android App Programming using Java

C, C++, Java

Database, Data Structure, SQL, MS Access

MS Office, Office 365

Computer Network, Data communication, Hardware and software installation, Maintenance

Computer graphics, Adobe Photoshop, Paint

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