DEREK BANNARD

{c} 403-***-**** {h} 403-***-**** {@} ac151r@r.postjobfree.com

PROFILE

Information Technology Administrator providing strategic and technical direction. Experienced in Optimization and Innovation concepts and processes. Ability to think strategically, then influence and motivate others to collaborate and execute with excellence. Experienced engaging executive sponsors and appropriate stakeholders to identify and manage required outcomes of programs for the Enterprise IT organization. Experienced managing organizational change. Technology and leadership experience in Financial Services, Oil and Gas, Medical and Technical industries. Organized, focused, efficient, flexible and safety focused.

TECHNOLOGY SKILL SET

* Strong knowledge of Windows OS, Servers, Active Directory, GPO, Exchange, Virtualization, Monitoring, technical evaluation of IT solutions and applicability to solving business problems.

* Sound knowledge of Cloud, DevOps, IT and Enterprise Metrics.

* Assessment and optimization of Enterprise IT infrastructures.

* Ability to develop an IT strategy and mission, build consensus and relationships with executive sponsors, stakeholders and team members and execute successfully.

PROFESSIONAL EXPERIENCE

Connect First Credit Union Ltd. 2011 – 2017

Technical Analyst, Information Technology

Total oversight to develop and deliver the Plan, Build, Operate and Control Model for all Server OS, Desktop OS and Application Deployments.

* Led and facilitated the development of the virtualization environment that all servers utilized. Migrated physical servers to the virtual environment while maintaining full uptime SLA.

* Instrumental in setting up Citrix XenDesktop/XenApp environment to support virtual desktops and applications.

* Took initiative to streamline IT processes to save time and expenditure, affecting entire organization, leading to reduced overtime and cost of projects.

* Active Directory and Group Policy setup/administration.

* Windows Client/Server OS architecture/setup/deployment/administration.

* Enhanced knowledge in VMware ESXi 4.0 – 6.5.

* Great experience with Citrix XenServer 6.0 – 7.2.

* Exchange setup/administration.

* SQL Server setup/administration.

* Physical client/server hardware setup/administration.

* Mobile Device Management setup/administration. (Exchange/BES/MobileIron/AirWatch/XenMobile)

* Cisco VOIP/Unified Communications Manager Express/UCCX/WFM/Finesse administration.

* Cisco Networking administration.

* Purchaser (IT hardware/software/licensing)

* PowerShell scripting.

* Data Center (hardware and application performance) monitoring/maintenance.

* Help Desk escalation support/guidance/training.

Niska Gas Storage Partners LLC 2009 – 2011

Systems Administrator, Information Technology

* VMware ESX 3.5 server administration.

* 2003 Active Directory administration.

* Windows 2000, 2003, 2008 R2 server deployment and administration.

* Exchange 2007 administration.

* Blackberry Enterprise Server administration.

* Blackberry and iPhone device administration.

* Citrix Presentation Server administration.

* Symantec/Veritas NetBackup administration.

* Nortel PBX Phone system client-side administration.

* Cisco ASA and Cisco Switch configuration and troubleshooting.

Sovereign General Insurance (Contract) 2009

Senior IT Technician, Information Technology

* Lotus Notes v6 and v8 environment administration.

* Created documentation of policies, procedures and practices.

* Blackberry activation and support.

* Troubleshooting Microsoft Office products.

* Setup of Video Conference equipment.

* Created images for deployment of workstations and laptops.

Fasken Martineau DuMoulin LLP (Contract) 2008 – 2009

Senior IT Technician, Information Technology

* Blackberry activation and support.

* Troubleshooting Microsoft Office products.

* Setup and administration of Video Conference equipment.

* Maintained Copiers and printers.

* Created images for deployment of workstations and laptops.

* Hummingbird Document Management support.

* Asset tracking and monitoring.

* Migration from Novell to Active Directory Domain.

HIW Surveys Ltd. 2006 – 2008

Manager, Information Technology

* Trained staff on desktop, laptops, mobile devices and network resource use.

* Maintained servers, network devices, software and remote workstations.

* Created images for deployment of workstations, laptops and servers.

* Setup and administration of 2003 Active Directory Domain.

* Setup and managed Microsoft Dynamics Navision v4 server and clients.

* Setup and managed VMware ESX 3.5 servers.

Micro Computers Plus Ltd. 2006 – 2007

Senior Computer/Network Technician

* On-Site Network and Sales Support

* Trained clients on use of their computers and networks.

* Maintained all network hardware, software and laptops for clients.

* Setup and administered Active Directory Domains for clients.

* Setup and administered VMware ESX 3.5 servers for clients.

* Provided a single point of contact for all computer needs from sales to support.

* Documented all tasks and procedures for clients, including internal technical articles.

Queen Elizabeth II Hospital (Peace Country Health Region) 2004 – 2006

Desktop Support Technician, Information Technology

* Trained staff on use of computers and networks.

* Provided phone, e-mail, Remote Desktop, Citrix and in-person technical support.

* Installed desktops, laptops, printers, servers and switches.

* Created images for deployment of workstations and laptops.

* Travel to regional Hospitals and Health Centers to perform maintenance and remedy issues.

* Assist co-workers on technical projects.

Alberta Computers 2003 – 2004

Senior Computer/Network Technician

MicroAge Computer World 2002 – 2003

Senior Computer/Network Technician

Shaw Communications 1999 – 2002

Level 2 Technical Service Representative

Rocky View School District #41 / Virtual School 1998 – 1999

Senior Computer/Network Support Technician

EDUCATION & PROFESSIONAL DEVELOPMENT

* Computer Networking Sciences and Advanced Network Supervisor, Westervelt College

* Microsoft Certified Professional (MCP)

* Microsoft Certified Desktop Support Technician (MCDST)

* CompTIA A+ Certified IT Technician

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