Customer Service Administrative Assistant

Tia Jones

******.*****@*****.***

EDUCATION

UNIVERSITY OF SAN FRANCISCO, SAN FRANCISCO, CA

BUSINESS ADMINISTRATION

DENTAL ASSISTANT CERTIFICATE, CLOVER PARK TECHNICAL COLLEGE, LAKEWOOD SKILLS

PROFICIENT WITH MICROSOFT OFFICE, WORD, EXCEL, GOOGLE DRIVE, MAC AND PC, GREAT PLAINS, CONCUR EXPENSE REPORTING, SALESFORCE AND VARIOUS COMPANY SPECIFIC SOFTWARE PROGRAMS PROFESSIONAL

Cushman & Wakefield, Walnut Creek, CA April 2017- Present Interim Administrative Assistant/Receptionist

• Managed front desk, answer the telephones, respond to inquiries as appropriate, and direct calls accordingly

• Maintain front desk and reception area, including greeting visitors and visiting staff and contacting appropriate employees

• Assist brokers and executive assistants with drafting proposals, presentations lease agreements

• Research vendors and arrange bids for projects

• Sort, send, and route mail using Fedex and USPS

• Coordinate and managed conference room scheduling

• Fabricated commission invoices on behalf of the brokers using Excel

• Liaison to property management and maintenance and vendors Natural Resources Defense Council, San Francisco, CA 2016- April 2017 Interim Administrative Assistant

• Managed front desk by answering all incoming calls and welcoming guests and visiting staff

• Received and distributed messenger, overnight and fax deliveries

• Maintained and updated daily sign in/out sheet and other office staff lists

• Processed facilities invoices and budget management using Excel, Concur, and Great Plains

• Maintaining calendar appointments and meetings

• Organized office events and meetings including catering

• Maintained NRDC commitment to greener business operations by maintain and stocking office with “GREEN” supplies Camilo Riano Orthodontics, San Francisco, CA 2015 – November 2016 Office Coordinator

• Database maintenance for existing and new patients

• Managed front desk duties of answering and directing phones calls and scheduling patients

• Conducted A/R duties by setting up contracts, process payments and collecting current and past due accounts.

• Managed schedules for owner and company daily appointments.

• Verified insurance and financial plans for customers

• Planned and executed marketing promotions and events and managed the clinic’s social media.

• Increased overall revenue of dental office by continually achieving personal monthly production goals.

• Tracked and analyzed clinic performance, treatments provided, and new / existing patients.

• Created monthly reports and presentations based on these results and presented to management using Google Sheets/Excel

• First six months successfully brought in $600,000 in new patient conversions Image Orthodontics, San Francisco, CA 2012-2015

Office Coordinator

• Provided customer support to vendors and patients correspondence via email, mail and phone

• Managed and tracked entire clinical inventory- managed quotes and maintained relationships with vendors

• Provided back up reception coverage; checked in/out patients, payment processing, scheduling and answering and directing calls.

• Maintained current files for patients and updated any information into the clinic’s database (data entry) when needed. Tia Jones

253-***-**** / ******.*****@*****.***

Washington Youth Soccer, Federal Way, WA 2007-2009 Member Services Administrator

• Managed the administration of the Risk Management program consisting of: processed applications, ran background checks, administered approval cards, drafted rejection / appeals / reinstatement letters, and compiled monthly reports.

• Processed coaching clinics by way of electronic, phone, and fax requests, posted on web site, and distributed supplies and licenses to clinic coordinator.

• Maintained personnel records, license history of coaches, and clinic requests using sports software (Bonzi Software), and completed website updates to ensure all information on the site was current and up to date.

• Performed database maintenance of risk management, set up events, generated and analyzed reports, and processed coaching licenses using company specific database software.

• Setup registration clinics on-site and contributed articles for the quarterly organization magazine.

• Successfully launched new software module to help assist couches with tracking licenses Older Relevant Experience

CELERITY CONSULTING GROUP, SEATTLE, WA 2006 – 2007 OFFICE COORDINATOR

HOLLAND AMERICA LINE, SEATTLE, WA 2005 – 2006

RECEPTIONIST/SWITCHBOARD OPERATOR

JOHNSON, ANDREWS, & SKINNER P.S., SEATTLE, WA 2004 – 2005 FILE CLERK/RECEPTIONIST

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