Customer Service Managememt

Stacie Toney

Assistant Manager

Spokane, WA *****

ac14yt@r.postjobfree.com - 509-***-****

WORK EXPERIENCE

Assistant Manager

Cenex Zip Trip - Spokane, WA - 2014 - 2017

Ran store in absence of Manager. Assisted customers as needed, rang up customer orders, set gas pumps for pre pay. Ordered store merchandise twice weekly, received store merchandise with Vendors. Followed daily tours and addressed issues as they arose. Daily cash reconcile and bank deposit.

Volunteer- Front Desk Receptionist

Centerpoint - Spokane, WA - 2014 - 2014

Answered phones and directed clients to their busses for activities. Conversed with clients about their daily activities and advocated for their care by communicating with the staff to attend any ancillary needs that arose.

Customer Service Manager

Fred Meyer - Spokane, WA - 1995 - 2012

Quality Customer Service behaviors, ensures customers receives timely and friendly service. Provided peer coaching on productivity, and performance. Respond to customer situations as they arose, ensuring compliance to all policies and procedures. Wrote weekly schedules for 60 plus associates and 4 departments within Customer Service. Planning, interviewing, and hiring associates due to the needs of the business. Trained up and coming associates in the Customer Service Management corporate program

EDUCATION

High School Diploma

Shadle Park High School

1988

ADDITIONAL INFORMATION

• Over 25 years of Customer Service and Management skills

• 17 years of experience in multiline phones

• Over 10 years of experience in Microsoft Office products

• Industrious, takes initiative and organizes effectively

• Available to work all shifts, weekends and holidays

• Communicates clear and concise directions while working efficiently under pressure

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