CURRICULUM-VITAE

Vikas Pandey

Hno: ***, Saidulajab, Parywaran Complex

Opt- Saket, New Delhi-17

E-mail - ac14qm@r.postjobfree.com

Mobile: +91-971******* 880-***-****,

Career Objective

Continuously go forward and struggle to carve a niche for myself in the organization through passion for self-improvement and learning.

Academic Qualification

Graduation: B.COM from Delhi University

12th Class : Passed 12th Examination from CBSE in 2006

10th Class: Passed 10th Examination from CBSE in 2004

Work Summary:

AXIS SECURITIES

Duration : NOV'13 TO TILL

Post Holding : SR.TEAM LEADER - Credit Card Department

Job Responsibilities

Inspired each and every team member to perform and produce their best.

Determined the duties and responsibilities of individuals in a team.

Motivating the team to achieve high standards and KPI targets.

Preparing MIS for credit cards and docs pick-up related.

Dealing with and resolving problems and issues which arise.

Handling 30 telesales team for leads generations.

Mentoring and training up junior and new staff.

Handling 10 fields' executives for sourcing

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

AIRCEL LTD

Duration : AUG'10 TO NOV'13

Post Holding : Floor Supervisor -Retail Operations

Job Responsibilities

Preparing different MIS which gives the clear picture of the store business (Sales, Walk in, Bill Payment, VAS, Monthly PNL, Stock Management etc)..

Taking initiatives by planning canopies/marketing activities, also ensuring that the sales target gets achieved

Handling Escalations and also ensuring that first time resolution is being provided to the customer.

Retaining the existing customers by offering alternative plans, resolving disputes.

Sales various handsets like I-phone, LG, Samsung and nokia.

Handling 12 executive team.5 for customer service and 7 for sales.

Handling HNI or corporate customer for better business.

SPARSH BPO

Duration : DEC'09 TO JULY'10

Post Holding : SR. CUSTOMER RELATIONSHIP EXECUTIVE

(Aircel Delhi Process)

Job Responsibilities

Interacting with customer on the phone and solve the queries.

Handle's the consumer e-mails and reply for the same.

Taking technical escalation calls from executive end.

Effective complaints handling.

Seeking solution for complaints and problems.

Maintaining the standard communication time.

Follow Up on customer's request and complaint.

SPANCO BPO

Duration : OCT'08 to NOV'09

Post Holding : CUSTOMER CARE EXECUTIVE

(Reliance Delhi and Haryana Process)

Job Responsibilities

Interacting with customer on the phone.

Solve customer query, submitted request and register complaints.

Follow Up on customer's request and complaint.

Maintaining the standard communication time.(SLA)

Personal details

Father's Name : Shri Tulsi Dass Pandey

Date of Birth : 06/07/1988

Language Proficiency : English, Hindi

Marital Status : Married

Hobbies : Paying cricket

Nationality : Indian

I hereby declare that all the above-furnished information's are true to the best of my knowledge and belief.

(Vikas Pandey)

DATE:

PLACE:

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