Administrative Assistant
Resume:
Ajantha Mohan
Address: ** ********* ******, *******, ** L6B 1K3
Cell: 416-***-****
Email: ac14pe@r.postjobfree.com
PERSONAL SUMMARY
Service-focussed accomplished professional with administrative and recruiting experience. Reputation for effective team Management, quality administration and strong organisational techniques, detail oriented with excellent written and oral communication skills. Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. Solid multi-tasking and time management skills.
Key Accomplishments:
Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Awarded Best Employee of the Year in 2008 for Administration / HR Department.
Successfully organised 75th Anniversary of Kit Kat Factory at Nestle.
CAREER HISTORY
Stride Management Consultants, Dubai From April 2015 June 2017
Office Manager
Oversee various office and administrative management functions including purchasing, book keeping and payroll and client relations to this Recruitment Company. Direct day to day operations, supervise 5 staff personnel, mentor and train new office employees, and promoting optimal quality customer service.
Organize meetings and other office activities.
Help organize office luncheons and travel arrangements for Managers
Drafting correspondence, data entry, responding to inquiries, maintaining files, ordering office supplies etc
Complete all recruitment related administrative tasks: job postings, reference checking, background checking facilitation and productivity reporting as required.
Worked on large word documents, Excel reports and Power point presentations.
Working on large databases, organising meetings, maintaining calendar of events and updating phone lists.
Supporting Human Resources Department with screening resumes, training schedule, background check and arranging interviews.
AL BADDAD Manufacturing company, DUBAI November 2013 – March 2015
HR/ Administration Manager
Administering and implementing new policies and procedures
Manpower planning
Addressing staff queries regarding salary grievances and day-to-day issues thereby ensuring adherence to company policies and procedures.
Set up of the new oracle based ERP Oracle based system for HRMS
Implementing the Time and Attendance system
Coordinating travel arrangements and processing travel claims
Data entry of all new employee records and maintaining the file system
Preparing and issuing employment contracts to new employees.
Organising induction ceremonies and training for new staff.
SIEMENS, Calgary, Canada November 2012 – September 2013
Customer Service Support
Customer contact support includes all inbound and outbound contacts with Internal and External customers.
Respond to incoming inquiries and / or requests regarding the Siemens products / equipment service from customers.
Support internal and external customers by providing information while giving ethical and courteous service.
Participating in investigating and resolving semi-complex problems and supporting in order tracking, dispatching and scheduling.
Follow up on payments and raise invoice and send to clients.
Help others on the team when asked to do so by the Leadership team to help maintain customer satisfaction.
Utilized for new hire support at the direction of the Leadership team.
NESTLE CANADA, TORONTO, CANADA June 2010 – August 2011
Administrative/HR Assistant
Answering phone calls, dealing with enquiries and provide general information to job applicants regarding HR procedures.
Job posting, screening of resumes, interviewing, short listing, travel arrangements, etc.
Identifying the training needs and organizing with the training co-ordinator on the program.
Performance Management - to ensure all the employees have completed the process before the deadline.
Manage & Maintain Attendance Management System for 6 departments including submission of overtime for 60 salaried employees every fortnight.
Work with Leadership team in the factory operations work flow.
Provide confidential Executive support to the Director of Operations.
Complex Dairy management, organizing meetings & agenda planning using advanced outlook.
Setting up and maintain employee’s personnel files, records & filing.
Employment verification, Update new hire information, create new files.
Organising Employee year end party and Kids Christmas party
Updating both manual and electronic personnel records when employee’s personal details change.
Authorising and issuing pay-slips, gift vouchers for 500 + factory workers.
Kronos attendance Management system for 65 + employees
Managing employee’s sickness records and paperwork.
CRAWFORD & COMPANY, MISSISSAUGA, CANADA August 2008 – June 2010
Administrative Assistant
Welcoming reception while performing several administrative duties including: greeting and directing visitors, answering and forwarding telephone calls, and providing information over the phone, file set upon Claims Management System, Issuing check to customers, data entry, dicta-typing, and file management and general administrative duties. Handled Economical Insurance claims intake and set up, typing daily correspondence, assisting clients, Processing mails and courier; aiding with communication between the adjuster and contractor. First point of contact for any incoming inquiries for existing files and assist in file creation upon request.
Personal:
Focuses on Quality and attention to Detail
Adaptable to changes, Flexible and open to change
Can never compromise on Values and Ethics
Effective Interactive Communicator
Ability to multitask and prioritise key tasks.
ACADEMIC QUALIFICATIONS
Degree - Bachelor of Science.
Human Resources Management Certification from Villanova University, USA
REFERENCES: Available on request.
Ontario Driver’s Licence: YES, Valid until December 2022
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