Customer Service Manager

Gerald Jones

*** ****** ****** #* *********, Rhode Island 02915

Cell: 401-***-**** Email: ac14pa@r.postjobfree.com

QUALIFICATIONS SUMMARY

Results-driven sourcing and recruiting / talent acquisition professional with 10+ years of experience implementing best in class recruiting strategies in corporate Healthcare, Retail, Technology, Legal, Accounting & Finance, plus success in college admissions. Record of outperforming goals in exempt, hourly, and specialized talent acquisition. Experience in mentoring, training, and orientation / on-boarding. Extensive network of contacts in New England area with particular emphasis in Massachusetts and Rhode Island.

Application Tracking Systems (ATS) – MicroJ, Talent Hook, Kenexa, BrassRing and Star Source. Additional Software – Adobe Acrobat and Photoshop; Microsoft Excel, Access, Outlook, Word, and PowerPoint.

SELECTED ACCOMPLISHMENTS

CVS Health

Handled 150+ Position Request Forms – the entire state of Connecticut – within 6 months of hire.

Resumed the Cape, Mississippi and Virginia territories .

American Career Institute

Maintained one of the highest Show rates in the company at 62%; an Enroll rate above 68% and Start rate of 57% versus those of other Admissions Representatives.

Always generated more Personally Developed Leads than any other representative in the company.

Gibbs College

Rehired by previous management based success in previous role.

Recruited and retained more students for each start, consistently converted more leads, and always maintained a start rate above 60%.

Recruited and retained more students for the High School Department than any other college representative in a calendar year.

Robert Half International

Utilized new and established methodologies to increase revenue, reduce cost, improve retention and streamline the hiring process to create a competitive advantage.

AGENCY & CORPORATE RECRUITMENT EXPERIENCE

Trugreen Franklin, Massachusetts

Branch Employment Coordinator,2017, Corporate (Seasonal)

Solicits cold calls to prospective candidates.

Utilizes primary sourcing techniques to identify potential candidates.

Utilizes applicant tracking system to process and disposition candidates.

CVS Health Smithfield, Rhode Island

Hiring Agent 2014 to 2016, Corporate

Handle sourcing and recruitment of exempt and specialized candidates for the nation’s largest pharmacy health care provider, including multiple divisions – Retail, Managerial, and Pharmacy.

Conduct targeted phone screening of candidates to assess fit with the company and verify candidate work status.

Protocol Networks Swansea, Massachusetts

IT Recruiter 2013, Agency (Contract)

Technical talent acquisition manager contract specializing in contract placement, sourcing and successfully scheduling both passive and active candidates and managing candidate database.

Leverage network of contacts plus Monster, LinkedIn, and other social media to obtain candidates.

American Career Institute Framingham, Massachusetts

Admissions Officer, 2010 to 2012, Corporate

Recruited students for Medical, Graphic, and Computer programs.

Responded to online and telephone inquiries, assessed student’s needs, and set appointments with exceptional conversion rates.

Conducted student interviews, made presentations on curriculum and campus experience, conducted tours and assessed candidate fit for the school.

Worked in conjunction with faculty, Career Services, Financial Aid and Educational departments to ensure successful student transitions into the school to improve retention and success rates.

Gibbs College Boston, Massachusetts

Admissions Officer 2009 to 2010, Corporate

Re-recruited by previous manager for admissions at a business college.

Recruited students for the Inside Sales division; conducted phone interviews and on site interviews.

Prospected students’ ability to successfully complete curriculum.

Worked with staff, students, and parents to coordinate enrollment and financial aid programs.

Robert Half International Providence, Rhode Island

Staffing Manager 2008 to 2009, Agency

Managed full-cycle recruiting for all levels of staff and departments for international staffing corporation with divisions including Finance and Accounting, Legal, Creative, and Office.

Helped streamline and implement new technologies for the hiring process to create a competitive advantage.

Managed contracts, contingency and retained searches, and negotiated fees.

Towerstream Middletown, Rhode Island

Account Executive 2007 to 2008, Agency

Handled inside B2B sales, customer service, telemarketing, and product applications for their wireless internet technologies; assessed customer’s needs and recommended products.

Assessed product viability for both Los Angeles and Chicago markets.

Consistently achieved or outperformed aggressive quotas: 80+ calls daily, sustained call time 1 hour 20 minutes, and 2 T1 contracts drafted in the first 6 months.

EDUCATION & CERTIFICATION

Bowdoin College Brunswick, Maine Bachelor of Arts (BA), Government major, Education minor

Honors & Activities:

Student Government Association

Elected Class Officer

Academic Affairs Committee

Student Admissions Officer

African American Student’s Association

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