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Customer Service, Management, Analysis, Space Planning/Planograms

Location:
San Marcos, TX
Posted:
September 02, 2017

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Resume:

George “Skip” Dupont

*** ****** *****, *** ******, TX 78666

512-***-**** • ac14of@r.postjobfree.com

College educated professional with extensive experience across several fields, including leadership, project management, administration & human resources, analysis, and customer service. Detail-oriented person who critically evaluates information gathered from multiple sources. History of meeting deadlines while delivering a high quality product. Excellent verbal and written communication skills, and the ability to interact professionally with managers and executives. Able to manage meetings and deadlines with managers and executives. Able to track and report status of processes, maintain scorecards, generate reports, ensure process adherence. Requires little or no supervision while working independently. Proactively resolves issues.

SKILLS & ABILITIES

Project Management

Performance Appraisal

Word Processing

Administrative Processes

Information Interpretation

Scheduling

Logic/Scientific Thinking

Training/Coaching

Category Analysis

Process Documentation

Public Speaking

Sales Support Reports

Presentations

Space Planning/Planograms

Logistics Planning

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Adobe Acrobat Pro

PROFESSIONAL CONTRIBUTIONS

Employee Training/Development

● Worked closely with team members to establish both short-term and long-term goals. Used past and recent leadership training to coach and mentor team members through the growth and development process. Development of team members provided potential future leaders for the team and the company.

Created video training modules for analytical tools improving access to several analytical tools by regional staffs to interpret product/category sales and financial data.

● Mentored junior analysts. Developed rapport. Assisted in analysis writing. Provided insights around interaction with team and company leadership. Stronger analysts provided more credibility overall to the team.

Project Management

● Led a project to establish standardized naming conventions nationwide resulting in more efficient reporting of sales and movement and improved category and product data.

● Managed a project to take product hierarchy from 3 to 4 levels. Worked with national level coordinators on establishing 4 level template. Hosted several working sessions in order to classify existing items from current hierarchy into 4 level hierarchy. Allowed product reporting to be more granular and led to better product and category management. The new hierarchy was soon adopted across all areas with national coordinators.

Sales Support

● Developed pilot version of Price Modeling Tool. Identified relevant metrics and developed formulas in order to establish product movement increases/decreases necessary to maintain profit based on pricing changes. Increased regional profit in one department by over $360K when applied.

Trend Analysis/Information Interpretation

● Created a template for reporting on promotions and measuring their success and worthiness. Established metrics best used to measure a promotion’s success. Incorporated data to determine regional execution of a promotion. Brought about a more data-based decision making process surrounding promotions.

● Developed pilot version of Elasticity Tool. Utilized tools in Excel to create charts to show the relationship between unit pricing and its movement over time. Results: Identified to regional staff how pricing, movement, and profit are all related and allowed them to identify items that are elastic and those that aren’t.

● Developed trended category reporting by fiscal period for national level coordinators which provided long-term trended data that allowed for views of seasonality of all categories within a department.

● Partnered with IT to develop web-based application for entering retail yields so that regional coordinators could establish pricing of retail products based on actual costs of bulk items used to create them.

Administrative Processes

● Created filing records system for maintaining personnel records at the local level. Established template for documentation and its placement in the personnel file. Standardized personnel files across various disciplines within the dealership allowing immediate access to information in order to make promotion decisions and take disciplinary actions.

● Partnered with IT to automate several routine reports for reports that should be automatically generated on a weekly or periodic basis. Developed schedule and established templates for reports. Routine reports were removed from the task lists of product analysts and allowed them more time for deeper analysis.

● Collaborated with IT to develop web-based application for entering scanback information. Provided detailed testing and analysis of application throughout development. Automated scanback reports now generated and going directly to Accounting general ledger accounts, without any delay due to individual reports having to be run.

WORK EXPERIENCE

Whole Foods Market, Austin, TX (2000-2017)

Team Leader, Global Planograms Team (2014 – 2017)

Senior Category Analyst (2007- 2014)

Product Analyst (2005-2007)

Data Analyst (2000-2005)

ClinTrials Research, Cary, NC (1999-2000)

Project Assistant (2000)

Regulatory Affairs/Drug Delivery Administrator (1999)

Rainbow Residential Lawn & Garden Maintenance (1998-1999)

Owner

CarMax Auto Superstore, Raleigh, NC (1994-1998)

Inventory Control Manager (1997-1998)

Service Administrator (1997)

Management Assistant (1995-1996)

Business Office Associate (1994-1995)

Sales Associate (1994)

EDUCATION

B.S., History, United States Naval Academy (Annapolis, MD)



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