Office Manager

Carrie Ann Allen

*********@*******.***

** ****** ***** *********, *** York 14086 716-***-****

Qualifications: Effective communication and problem solving skills. Able to balance empathy for customer concerns with goals and needs of the companies. Reliable and responsible completing daily required tasks. Hold a strong ability to quickly take on new and sudden changes when necessary. Strong working knowledge of Internet and computer applications is held.

Education: University at Buffalo

Bachelor of Science in Business Administration, May 2004

Concentration: Financial Analysis

Erie Community College

Associates Early Childhood Education

Computer

Skills: Microsoft Office, Oracle, WebEx, Clarify, Web quote, Fusion,

OCPQ (internal contract processing database)

Relevant

Experience: Oracle America Inc. October 2014

Business Analyst – Operations (High Volume Quoting Team) – Remote Position

Oracle Franchise Store Administrator:

oManage Franchise Customer Accounts and their employees access (Aramark, DineEquity- IHOP & Applebee’s, Tropical Smoothie, Friendly’s)

oReview and release orders, generate daily sales reports

oProduct Package set-ups for purchasing through Oracle Franchise online store

oUAT Database testing, Sales coordination of data information

oCreate process documents for internal teams usage

oCoordinate meetings and training via WebEx

Create and execute hardware software and cloud contracts, Coordinate Master agreements between stakeholder and Oracle, Process name change and change of ownerships requests from stakeholders.

Micros Systems Inc. (ORACLE America Inc. acquired 2014) October 2002- Present

Office Manager

Buffalo, NY

District Office Administration Manager: (Buffalo, Rochester, Pittsburgh and Erie, PA)

Cycle sales contracts including proof reading, product distribution, coding, and billing. Maintain customer accounts and relations, manage district sales aging and collections, process bi-weekly deposits, perform cash applications, process refunds and adjustments, distribute reports, coordinate meetings

Inventory coordinator and auditor : Cycle counts, sub-inventory transfers, scrap product, RMA, Semi-Annual Full District product Inventory processed

Vendor relations : utilities, building maintenance services, shipping/receiving

Ingram Micro Inc August 2001 – September 2002

Regional Collection Coordinator - Senior Collector

Williamsville, NY

Manage Collection Portfolio – reconcile daily deductions, initiate collection calls, and negotiate weekly payment schedules for Paydowns and Pronote

Maintain weekly aging above 93% current (accounts receivable).

Retain collection files containing documents of authorization, for account changes

Process accounts to Recovery Services by completing necessary forms, pull files, and verify that all collection efforts were performed

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