Stephanie Cherie Mattsen 719-***-**** ac14mg@r.postjobfree.com Fayetteville, GA 30215

HUMAN RESOURCES/ PROGRAM MANAGEMENT/ BUSINESS OPERATIONS

Top-performer committed to delivering excellence. Expertise in driving organizational efficiency and developing/implementing project plans leading to positive business outcomes. Thoughtful leader committed to meaningful customer experience and results.

KEY STRENGTHS

Project Coordination/Management

Workforce Planning/Labor Strategy and Optimization

HR Focus: Staffing; Talent Succession; Performance Management; Career Planning; On-boarding

Process Analysis and Improvement

People Leadership (15+ years)

Organizational Communications

Experienced Trainer, Coach and Mentor

Effective in Change Management and Execution

Call Center Management and Operations

Active working knowledge of Outlook, Excel, PowerPoint

PROFESSIONAL EXPERIENCE:

2002 – 2017 Hewlett Packard Enterprise

(HP Enterprise Services merged with CSC to form DXC Technologies as of April 2017)

Human Resource Leader: Project Manager - Workforce Planning, Enterprise Services (2013-2017)

Responsible for Program Management Office (PMO) oversight related to Global Workforce Reduction (WFR) Strategy and Operations intended to drive significant cost takeout and result in a lean organization

Lead key initiatives focused on Workforce Reduction; Location Migration/Reduction Strategy; Contingent Workforce and Labor Modeling/Forecasting Improvement

Oversee workforce planning/headcount forecasting activities for Global organization of 50K+ employees

Responsible for providing tactical and strategic direction and modeling in areas related to Labor Strategy, Workforce Reduction, University Hiring and Location/Labor Pyramid impact

Provide data analysis and support for Quarterly Business Reviews, Key Performance Indicator monitoring and Business Focus areas

Responsible for ensuring the project scope and objectives are clearly defined, communicated and managed

Development of new company processes/procedures related to WFR selection/execution; merge/harmonization of existing severance policies and associated resources across two companies; partnership with finance to develop guidance for Corporate restructuring funding/approval process and collaboration across 14 functional teams and seven regions to drive associated change management

Develop reporting and analytics tied to execution and risk against labor plans

Employee Relations/Operations Manager, Enterprise Group Inside Sales and Operations (2008-2013)

Change leader for significant transformation/restructuring of US Inside Sales Organization including downsize and migration of four U.S. locations into one new U.S. facility

Lead Sales Enablement team responsible for training, reporting/analytics, process improvement and recruiting

Implemented plan to migrate operational processes to near shore location yielding cost efficiencies realized through labor cost, process efficiency gains and real estate savings

Development and management of programs aligned with University Hiring; Labor Migration /Restructuring; Budget tracking; Workforce Development and Incentive/Reward planning

Define and execute project management process plans to include: defining scope, develop communication plan, maintain key milestones, manage change/risk/mitigation approach, identification of testing requirements and final measuring of overall effectiveness and success

Define and implement University Recruitment and Hiring strategy to include development of Sales On-Boarding curriculum consisting of 6 weeks classroom focused training and 3 months of continuous reinforcement activity.

Development of programs focused on Partner Engagement; Field Sales transition/mentorship; Long Term Incentive events

Accountable for Annual planning process to include account planning; organizational alignment and budget

Project Lead for Annual Incentive Event to award Top Sales Performers which was coordinated each year as a destination award

Recognized as Organizational Leader of the Year 2012

Inside Sales District Manager, Technology Solutions Strategic Accounts (2002-2008)

Manage and lead team of 20 Inside Sales representatives/ ~10 Contingent Workforce; including activities related to Performance Review and Management, Payroll and Compensation, Employee Development and Coaching, Recruiting and On-boarding and Change Management

Inbound/Outbound Sales ownership of business opportunities; owning engagement, delivery and customer experience

Active participant in the Sales Life Cycle to include qualification, forecasting, pricing and win/closure

Support assistance for both pre-sales and post-sales activities

Point of contact for customer escalations

Participation/Leadership for process improvement focused on: Operational efficiency; Employee Mentorship; Incentive Planning; Communication Strategy and Process Documentation

2000 – 2002 MCI WorldCom

Customer Service/Sales Manager, Consumer Division

Lead Customer Service/Sales team in Contact Center environment

Manage, develop, motivate and train team of up to 20 Sales/Customer Service associates. Duties to include Sales Coaching; Performance Reviews; Recruiting; Quality Assurance and Employee Development

Development of Supervisor Mentorship program implemented for center wide use in 2001

Meet Key Performance indicators by effectively monitoring : Average handling time; Call Work, Close Rates and Quality Metrics

Process daily account maintenance, weekly payroll, quarterly business reviews

Recognized in Circle of Excellence 2001 and 2002

EDUCATION

Bachelor of Arts, Communications, Minor: Management, University of Texas at El Paso

Certification in Human Resource Management, 2008

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