Highly proactive manager with 15 years of experience in team leadership in the hospitality and retail industries. Background includes sales, management, clientele building and front and back-of-the-house operations.
Service-oriented Natural leader
Food service background Strong work ethic
Point of Sale (POS) system operation Proven cost-control expert
Passion for customer satisfaction
Trained in performance and wage reviews Results-oriented
Business operations expertise
Marketing and advertising
Started as server and quickly became bartender.
Able to handle large sections and large parties so quickly promoted to Urban Egg server.
Was asked to take a management position but declined because was not ready at time to get back in to management.
Assistant General Manager
Promoted from server to bartender than to Management within 3 months.
Trained new hires to meet standards and go above and beyond customer expectations.
Reaching monthly goals and exceeding expectations with revenue and labor.
In charge of bar and liquor inventory and consistently held the best numbers in the company.
Implemented plans to bring down comps and voids.
In charge of Training program and was assigned to implement same training throughout the company.
Brewery Bar IV – 6482 S Parker Rd, Aurora, CO 80016
Carefully interviewed, selected, trained and supervised staff.
05/2017 to 07/2017
04/2014 to 04/2017
07/2012 to 04/2014
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Led and directed team members on effective methods, operations and procedures.
True Religion – 8401 Park Meadows Center Drive #1125 Lone Tree, CO 80124
05/2013 to 10/15
Operated a cash register for cash, check and credit card transactions with % accuracy. Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions.
Educated customers about the brand to incite excitement about the company's mission and values. Actively pursued personal learning and development opportunities.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Manager in Training 08/2008 to 04/2012
The Buckle – 8505 Park Meadows Center Dr, Space 2048 Littleton, CO 80124 Promoted from Team Leader to Assistant Manager within  months. Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Trained and developed new associates on POS system and key sales tactics. Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Chili's – 826 W 36th Street Scottsbluff, NE 69361
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation. Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and sterilized equipment and facilities
Consistently stayed under monthly controllable expense budget. Executed daily production lists and goals
Filled beverage and ice dispensers
Spoke with patrons to ensure satisfaction with food and service Stocked bar with beer, wine, liquor, and related supplies
Swept and scrubbed floors Trained new employees
Completed liquor requisitions and supply lists Provided excellent customer service
Served wine, and bottled or draft beer
Assertively upsold alcoholic beverages, appetizers and desserts.
02/2006 to 08/2008
Bachelor of Science: Fashion Merchandising
Westwood College - Online
Associate of Arts: Musical Theater
Western Nebraska Community College - Scottsbluff, NE
High School Diploma: College Prep
Scottsbluff Senior High School - Scottsbluff, NE