Operations and Inventory Manager

Qualifications Profile

Multifaceted, performance-driven, and results-oriented professional with proven track record of success in business operations within various industries. Highly skilled at developing processes and procedures as well as providing leadership and assistance to all levels of the management to ensure business growth and advancement. Known for excellent interpersonal skills in interacting with all levels of individuals with multicultural backgrounds to establish relationships that foster growth and understanding. Areas of expertise include:

General Operations Management

Global Procurement Operations

Accounting and Finance

Cost-Saving Initiatives

Supply Chain Processes

Regulatory Compliance

Customer Service and Vendor Relations

Inventory Control

Strategic Planning and Implementation

Employee Relations and Performance Evaluation

Relevant Experience

Department of Defense, Defense Logistics Agency, Columbus, OH

Inventory Management Specialist/Material Planner 2009–Present

Oversee global procurement operations through data analysis of material flow parameters and cross-functional communications.

Evaluate sales drivers and demands to effectively identify potential NSN candidates for long-term contracts.

Work within the Strategic Acquisition Programs Directorate (SAPD) to measure the efficiency and effectiveness of supply chain.

Perform a wide range of tasks including:

Close monitoring and review of customer support and key performance data/indicators (KPIs);

Provision of recommendations for continuous improvement of sourcing strategies and disposal of DFG condition code material;

Documentation of accurate SIMI, internal, and command notes, as well as outlier reports;

Collaboration with buyers to ensure procurement and accuracy of materials, along with product specialists for replacement and alternatives of cancelled NSNs;

Processing of phased deliveries and wedge request for urgent items;

Creation of purchase requisites (PRs);

Implementation of stock transfers between depots;

Evaluation of items on product characteristics, supplier capability, demand and future requirements, and demand and procurement histories; and

Preparation of presentations for supply forums, new employees, and incoming intern groups.

Administer the processing of SAP workflow including procurements, existing PRs, dollar threshold and NIIN blocks, blocked PRs, and customer returns.

Identify and provide resolution to contract support issues in coordination with supply counterparts including customer account specialists, resolution specialists, demand planners, contracting officers, and acquisition specialists.

Offer hands-on support to contracting officers/acquisition specialists in sourcing recommendations for strategic decisions; as well as to appropriate personnel in planning and implementing strategries in support to the agencies policies, procedures, and goals.

Utilize JDA demand plan and time phased delivery (TPIP) to effectively manage stock-out and -low material, as well as accurately reflect demands in collaboration with demand planners.

Determine requirements of PRs through requirements calculator in Manugistics/JDA and SAP.

Notable Accomplishments:

Received various accolades throughout entire career through excellent performance and professionalism, including:

DLA Exceptional Civilian Service Award;

DLA Humanitarian Award–DLA Land and Maritime;

FLDD Employee of the Month–DLA Land and Maritime;

HOOAH! Awards–DLA Land and Maritime;

Individual cash/time off awards–DLA Land and Maritime;

On-the-Spot awards–DLA Land and Maritime; and

MRAP Certificate of Recognition–DLA Land and Maritime.

Earned recognition for outstanding work within the DLA Aged Backorders Team for identifying and fulfilling the agency’s oldest backorder of six years.

Lifecycle Logistics Certification, Level 1

Mount Vernon Nazarene University, Mansfield, OH

Administrative Coordinator 2008–2009

Assessed course and training sources based on student feedback to ensure effectiveness of program content; as well as transcripts to determine student requirements, develop a student plan, and provide career guidance and advice.

Expertly handled logistics for accurate and timely delivery of materials, equipment, and supplies to students, staff and faculty.

Ensured prompt and secured delivery by overseeing payment, tracking, shipping, and all mailing activities.

Observed strict adherence to Family Education Rights & Privacy Act (FERPA) and other government regulations.

Applied necessary changes to continuously improve customer and student satisfaction.

Organized and managed Nite Zero orientation for incoming students, which included catering services and menu planning.

Kirk’s Barber Shop, Mansfield, OH

Barber Stylist (Shop Owner) 1998–2009

Rendered oversight to shop operations including scheduling, equipment and facility maintenance, accounting operations and statistical analysis, budget monitoring, and supply ordering.

Presided over staff training and coaching to ensure quality assurance and optimum customer service and satisfaction.

Stayed abreast of current market trends through market analysis for price modification and ensure competitiveness.

Initiated performance metrics for reviews and appraisals, while leading employees toward career advancement and overall improvement of the team.

Developed and executed shop policies and procedures to comply with the Ohio State Barber Board rules and regulations.

Richland Prosecutor’s Office, Mansfield, OH

Legal Intern 2006

Demonstrated adeptness in meeting stringent deadlines through KPIs.

Earlier Position Held:

Heilig-Meyer, Mansfield, OH

Credit Manager 1995–1999

Other Experience

United States Army, Various Locations

Veterinary Technician 1990–1994

Education

Doctor of Public Administration (DPA): GPA: 3.9, In Progress; Expected Date of Completion: July, 2017

Capella University, Minneapolis, MN

Dissertation Title:

Effectiveness of an Urban Minority Alcoholism Drug-Abuse Program: Outcome-Based Evaluative Case Study

Master of Business Administration: 2010 GPA: 3.8 Mount Vernon Nazarene University, Mount Vernon, OH

Dean’s List Graduated with Distinction

Bachelor of Science in Business Administration and Management: 2008

Mount Vernon Nazarene University, Mount Vernon, OH

National Dean’s List Graduated magna cum laude

Associate of Science in Paralegal Studies: 2006 North Central State College, Mansfield, OH

Runner-Up, Student Scholar of the Year Award Paralegal Student of the Year Dean’s List Graduated with Honors

Awards and Honors

All USA Academic Team All Ohio Academic Team Phi Theta Kappa Honor Society

Lambda Epsilon Chi Honor Society Who's Who among Executives and Professionals

Activities

Department of Defense (Defense Logistics Agency), Columbus, OH

Instructor for DLA Pathways to Career Excellence (PaCE) program students and interns.

Leader of one-on-one supply planning shadowing sessions for DLA associates.

Participant in the DLA headquarters internal audit and DLA Test Pilot Team, as well as member of the DLA panel to create business rules for the Oasis Program.

Kirk’s Barber Shop, Mansfield, OH

Mentor to inner-city and troubled youth by proving miscellaneous jobs to help build their character and morale.

Technical Acumen

Manugistics (JDA) Software Enterprise Business Systems (EBS) Microsoft Office Suite Jenzabar Database Westlaw

LexisNexis WordPerfect Oasis

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