Manager Office
Resume:
Cassand ra J . Cox
* * * * * y m p o s i u m W a y C l i n t o n M D 2 0 7 3 5
C e l l : 443- 983- 2 6 6 5
H o m e: 301- 782- 9 0 4 3
c a s s i e j s m i t h 2 0 0 0 @ y a h o o . c o m Profile
Providing Administrative responsibilities with senior level management. Efficient in administrative services for the University of Maryland, School of Pharmacy, accountable for admission policies and procedures. I possess skills involving student admission reviews and Office Management as well as proficient with Microsoft Office/Excel programs and Statewide database. I am a strong planner, problem solver and team player that can adapt to change. Works independently and exceeds expectations.
Education/Training
Relevant Courses:
MS Office for Professional Staff
Statewide Maryland Hospital Association Regulatory policy and procedure
Business Communications 1993
University of Phoenix- Business Administration/2009-Graduate June 2012 Queens Vocational and Technical High school/ High School Diploma Key Skills
Office
Skills:
Office Management
Management
Database
Spreadsheets/Reports
Training
Voice Over IP
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
SURFS/SIMS
Windows 07
Clinical Agency Database
Blackboard
Bannor
Experience
University of Maryland Baltimore- Sept 2012-Present Administrative Assistant II
Pharmaceutical Health Services Research department Baltimore MD
Provided complex administrative duties under the supervision of an operations manager And Doctors in the department of Pharmaceutical Health Services Research department. Facilitate clerical duties for the office
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Coordinated events for department functions, as well as arranged travel and hotel stays for clients.
Revised and evaluated data using Qualtics program.
Organized search committees for faculty and staff searches. Medix temp agency
Hyattsville MD
Medical Records Specialist
MobleEx June 2012-September 2012
Hunt Valley MD
Provided complex administrative duties under the supervision of an operations manager And Doctors in the department of Epidemiology.
Facilitate clerical duties for the office with
A variety of scheduling, cancelations, and changes for patients. Highlights:
Codes, sorts and review statistical reports for completeness and accuracy computations,
Operates office equipment i.e. personal computers, facsimile, calculators and photocopiers for all assigned daily work,
Prepare and follow up with written statements for executive staff
Provide written correspondence relating clinical data for patients
Documents and maintains current reviews, case records, notes and related information in electronic and manual files,
Provide effective communication and complex technical matters associated patient cancelation files and or patient appeals,
Established strong relationships to gain support and effectively achieve results.
Maintains policy manuals and automated record keeping filing systems Office Team Temp Agency
Baltimore MD
Front office Assistant
Sini Hospital March 2012-June 2012
Baltimore MD
Provide complex administrative duties under the supervision of an operations manager And Doctors in the department of Epidemiology. Facilitate clerical duties for the office With a variety of scheduling, cancelations, and changes for patients. Highlights:
Maintains policy manuals and automated record keeping filing systems
Codes, sorts and review statistical reports for completeness and accuracy computations,
Operates office equipment i.e. personal computers, facsimile, calculators and photocopiers for all assigned daily work,
Prepare and follow up with written statements for executive staff
Provide written correspondence relating clinical data for patients
Documents and maintains current reviews, case records, notes and related information in electronic and manual files,
Provide effective communication and complex technical matters associated patient cancelation files and or patient appeals,
Established strong relationships to gain support and effectively achieve results. University of Maryland (School of Medicine)
Baltimore, Md.
Administrative Assistant I
February 2012-March 2012
Provide complex administrative duties under the supervision of an operations manager And Doctors in the department of Neurology. Facilitate clerical duties for the office with A variety of scheduling, cancelations, and changes for patients. Highlights:
Maintains policy manuals and automated record keeping filing systems
Codes, sorts and review statistical reports for completeness and accuracy computations,
Operates office equipment i.e. personal computers, facsimile, calculators and photocopiers for all assigned daily work,
Prepare and follow up with written statements for executive staff
Provide written correspondence relating clinical data for patients
Documents and maintains current reviews, case records, notes and related information in electronic and manual files,
Provide effective communication and complex technical matters associated patient cancelation files and or patient appeals,
Established strong relationships to gain support and effectively achieve results. University of Maryland (School of Nursing)
Baltimore, Md.
Administrative Support
2008-January 2012
Provide complex administrative duties under the supervision of an operations manager. Facilitate clerical duties for the department for a variety of admission, registration and departmental programs.
Highlights:
Compiles, assembly and edit data records for incoming students,
Analyze and apply program policy, processes and procedures based on enrollment each semester,
Maintains policy manuals and automated record keeping filing systems
Codes, sorts and review statistical reports for completeness and accuracy computations,
Operates office equipment i.e. personal computers, facsimile, calculators and photocopiers for all assigned daily work,
Prepare and follow up with written statements for executive staff
Provide written correspondence relating clinical data for students
Documents and maintains current reviews, case records, notes and related information in electronic and manual files,
Provide effective communication and complex technical matters associated student rejection files and or student appeals,
Established strong relationships to gain support and effectively achieve results. University of Maryland, Baltimore, Md. (Main Campus and UMMS Hospital) Switchboard Operator
2002-2008
Six years of experience with a professional attitude, flexibility and high-quality work as a Switchboard Operator.
Highlights
Answering incoming calls on multi-line console for University System
Transfer call to proper location within campus university and hospital system
Dictate trouble calls to vendor Verizon for technical support
Administrative duties that include typing and filing
Maintain ;daily record and documentation of equipment orders for university system
Maintain bookkeeper responsibilities and invoicing for university system purchases and vendor dispatch
Trouble shoot and problem solve for calls not related to university system
Greet customers, declare calls and provide directions
Enter info on received calls where necessary to maintain accurate phone records
Maintain effective appearance and relationship with upper management and customers
Filing data and perform routine tasks
Exceptional computer skills, good organizing planning skills
Able to react effectively and calmly in emergencies
Can work under rigorous pressure and meet and close deadlines Columbia Sheraton
Columbia, Md.
Reservation /Front Desk Agent
1998-2002
Provide Hotel reservations for guests that come into the hotel and maintain excellent communication and professional appearance. Highlights:
Provide sales and customer service for continued successful hotel guest returns
Pay attention to strict detail involving
Resolve guest complaints enshrining guest satisfaction
Monitor and maintain guest room cleanliness sanitation and room organization
Access all computer functions for next day agent
Describe room amenities and answer open ended questions
Maximize rate changes during off peak season
Explain guarantee and cancellation policy
Set up proper billing and shuttle services
Process confirmation reports
Create master and individual guest files
Monitor wait list and group cut off lists
Process request for mailing brochures’ and advertisement specialist
Filtered phone calls on multi-line phone system
processed credit card and cash payments
Additional Work History:
Cosmetic Manager, Lord & Taylor 1997
Casher Receptionist, McGee and Associates (Artutectors)-1994 AVAILABILITY: Two Weeks After Employment Selection
(References Available Upon Request)
Cassand ra J . Cox
640 6 S y m p o s i u m W a y C l i n t o n, M d . 2 0 7 35 H o m e : 301- 868- 6 3 5 2
D a y : 443- 983- 2 6 6 5
C a s s i e j s m i t h 2 0 0 0 @ y a h o o . c o m Good Day:
I am actively seeking an opportunity in a demanding, fast-paced multi-tasking office. I have several years of experience as an Administrative capacity and prepared professionally and equipped with a multitude of skills. For Example:
Computer savvy with: Microsoft Office: Word, Excel, PowerPoint and access
Ability to work well with all levels of management;
Can manage multi-tasking and ability to communicate effectively making travel and meeting arrangements and
Can prepare reports and financial data, training, customer relations, excellent interpersonal skills and project coordination experience Throughout my career I have demonstrated for my employers an exceptional facility for meeting organizational objectives and demands. I have skills in training; COMAR policy regulations, and management. I am certain I would prove to be an asset to any company or professional organization.
If my abilities meet the needs of your businesses, I would greatly appreciate the opportunity of speaking with you personally to arrange an interview. I am available for employment immediately without reservations.
Thank you for your time and consideration in advance. R e s p e c t f u l l y,
Ca s s a nd r a J. Co x
C a s s a n d r a J. C o x
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