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Supply Chain Customer Service

Location:
Durham, NC
Posted:
September 01, 2017

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Resume:

Anthony Harte

**** ******** **** ***** ******, NC 27704 919-***-**** ac14cm@r.postjobfree.com

PROFILE

Proactive Supply Chain Specialist with extensive experience in supply chain management, team development, vendor relations, process improvement and direct client services

Effectively streamline the development and implementation of policies and procedures with cost effective measures

Engage in the ensuring of materials and supplies readily available and maintained at quantity levels utilizing forecasting techniques and ERP and MRP systems

Dynamic problem solver within a diverse range of customer and client issues resulting in prompt and appreciative results

EDUCATION & MILITARY SERVICE

East Carolina University-Greenville, NC,

MBA with certificate in Supply Chain Management-pending

NC Wesleyan College-Morrisville, NC

B. S. in Business Administration

Durham Technical Community College-Durham, NC

BioWork Certificate

United States Army/Army Reserves Veteran –Supply Chain/Warehouse Manager (12 years)

Received Army Achievement Medal, Army Service Ribbon, Overseas Service Ribbon, Defense Service Medal, and Southwest Asia Service Medal with two Bronze Stars for service in the Desert Shield/Desert Storm War

PROFESSIONAL ASSOCIATION

APICS (American Production and Inventory Control Society) a professional association for Supply Chain Management

Certified Supply Chain Professional-pending

RECENT EXPERIENCE

Duke Hospital Durham, NC 2011-Present

Supply Chain Associate

Inventory, purchase/order, and manage materials and supplies on a revolving cycle. Unload and store incoming supplies ensuring the accuracy of receiving and stocking supplies

Ensure the consistent efficiency of the restocking process

Identify and maintain customer storage locations

Worked closely with the Clinical Operations Director with our budget and maintained a thorough inventory and supply chain operation

Developed policy regarding transportation that increased efficiency by 25%; received team player recognition from the President of Duke Hospital

Anthony Harte

3619 Cardinal Lake Drive Durham, NC 27704 919-***-**** ac14cm@r.postjobfree.com

Fresh Desire Glory Ministries Durham, NC 2009-2011

Consultant

Created and maintained supply chain operations for book and ministry product operations to include order, inventory, shipping and receiving of products

Created, edited, and printed monthly newsletters for 4 ministries; created an effective follow-up data base for training and marketing purposes; developed project performance metrics utilizing SWOT matrix

Created programs and managed projects to meet the needs of the community; trained and equipped key personnel concerning community outreach activities; administrated budgetary requirements

American Institute of Certified Public Accountants Durham, NC 2007-2009

Member Service Specialist II

Represented the Service Center Operation (SCO) team in customer service performance discussions; handled escalated member/customer issues; fulfilled customer requests for products, and services through a supply chain management system (SAP)

Adhered to process guidelines to ensure service consistency: Received Quality Assurance awards for knowledgeable customer service and customer appreciation awards for prompt responses

Mellon HR Solutions Cary, NC 2003-2004

Benefits Research Analyst

Facilitated employee, health and welfare and retiree defined benefit services for clients; monitored the SAP system for any active problems or concerns from clients

Developed project performance metrics to assist in transition of paperwork; retrieved employee documents for payroll and management processing in a timely manner

ADDITIONAL SKILLS

Expert in MS Word, MS Excel, MS Outlook, MS PowerPoint

Advanced in Oracle, SAP, and other ERP and MRP applications

Manage Projects from initiation to completion

Perform periodic internal audits

Develop training manuals and Standard Operating Procedures

Train and develop new employees

Primary and Advanced Leadership Development Course



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