Active Directory Assistant

Kelly M. Paluck ** Prospect Street, Westfield, MA 01085

413-***-**** ac14cd@r.postjobfree.com

Professional Experience

Riverbend Medical Group, Westfield, MA December 2016 to present

Business Services Representative - temp position to hired full time

Riverbend Medical Group, Chicopee, MA

•Be the first person the patient sees to secure insurance and all needed medical information

•Refill patient prescriptions seeking doctor approval when necessary

•Making future appointments for patients

•Be aware of different types of appointments the patients are being seen for to ensure proper paperwork is ready and accurate for the doctors and nurses

GRIFFIN STAFFING, Springfield, MA June 2016 to December 2016

Various Temp Assignments

Business Services Representative - temp position to hired full time

Riverbend Medical Group, Chicopee, MA

•Be the first person the patient sees to secure insurance and all needed medical information

•Refill patient prescriptions seeking doctor approval when necessary

•Making future appointments for patients

•Be aware of different types of appointments the patients are being seen for to ensure proper paperwork is ready and accurate for the doctors and nurses

Talent Acquisition, Physician Recruiting Assistant and Receptionist

Baystate Health, Springfield, MA

Greet and welcome guests in person and on phone; answer and direct inquiries to designated department

Take and relay messages

Provide testing for candidates

Audit candidate HR files for accuracy

Pick up, sort incoming correspondence and deliver to addressee

Manage front office reception area by cleaning and organizing desk and visitor lobby

MASSMUTUAL FINANCIAL GROUP, Springfield, MA November 1994-January 2016

Systems Analyst/Information Risk Specialist in the IT Management Organization 2012 - 2016

ID Management Team/IT Customer Engagement

Create and distribute termination tickets to appropriate teams to have desktop/laptop/VDI/Citrix devices returned to be refurbished.

Create distribution lists for home office and subsidiaries

Be on call weekly to solve any IT issues with business partners after normal working hours.

Update all systems when a name is legally changed

Supply access w/approval for teams or departments when bulk requested

Create Service Accounts, Active Directory groups, mailing lists for MM and subsidiaries

Reset passwords in TRC system for outside customers

Unlock and change passwords in systems for business partners when needed

Fulfill requests to grant/remove/change access to applications, systems or data

Remove access for terminated employees and contractors quickly and confidentially

Create Active Directory accounts, grant access role based security group rights

Restrict user access to folders in Active Directory containing sensitive information

Systems Analyst in the IT Management Organization 2010 - 2012

IT Asset Management Team – Jim Boratko, Director

Order necessary hardware requested by business partners and bulk ordering requested by the configuration center from our preferred vendors.

Work with vendors to receive best prices for hardware/software needs

Handle the receiving in the systems of software/hardware to ensure the invoices from the various vendors get paid in a timely fashion.

Install software/ordered software licenses/transferred licenses/decommissioned licenses

Attend MAC meetings regarding moves, transfers, equipment orders or departmental changes.

Processed all MAC requests for new hires, transfers, terminations and equipment by making/distributing tickets to have devices built and software ordered/ installed.

Act in a supervisory position to three high school interns making sure all software licensing is received into various systems on time and distributed to business partners.

Administrative Assistant in the Distribution Common Services Division: 1999 - 2010

New Sales Services Department -Mitch Torff, Director

Distribution Strategic Initiatives – Joseph Milbier, Assistant Vice President

Distribution Channel Services - Tim Moran, Director

Distribution Shared Services – Karen Schinabeck, Director

Application Engineering and Design – March Schwartz, Systems Consultant

Develop and maintain department documents using Excel such as listings of department owned software, personnel addresses and extension numbers.

Provide support to the division’s Executive Assistant upon request.

Set up meetings, arrange for classrooms, audio/video support and/or refreshments when requested.

Complete expense reimbursements for management.

Send monthly reminders to obtain org updates, travel reimbursements, meeting requests, to use floating holidays and maintain a department out of office calendar

Maintain calendars of direct reports by setting up all meetings with any needed support.

Make necessary travel arrangements/reimbursements for directors and division members.

Maintain department mailing lists and organizational chart on a monthly basis for three departments.

Compile a status report with updates from the managers and direct reports on a monthly basis.

Assist division members with requests for copies, room reservation, equipment, refreshment orders during meetings.

Senior Secretary to Assistant Vice President 1997 - 1999

Continuous New Products Department, Mass Mutual Life Insurance Co.

Maintain calendar for Assistant Vice President

Professionally handled highly confidential materials by maintaining spreadsheets detailing department billings, employee leave, performance evaluation information, salary details

Work with facilities as department move/add/change coordinator

Senior Secretary – Assistant to Department Director November 1994 - 1997

Non-traditional Systems Department, Mass Mutual Life Insurance Co.

Maintain spreadsheets detailing department billings, employee leave, over-time and travel.

Compiled monthly status reports

Coordinated reimbursement of travel expenses for department associates.

Strengths for which I’ve been recognized:

Ability to deal with difficult people

Completing tasks quickly and accurately

Promoted July 2000 and June 2010

2012 Nominated for Service Star Award

Recognized for strong customer service skills

Operating Systems: Windows 7/XP, UNIX, AIX, Mainframe

Knowledge in: UAPM, Active Directory, MS Office 2007 and Office 2010, Sharepoint, IBM Tivoli Management System, LDAP Dev/Prod/QA, SAP, Blackberry Administration Service and Service 10, Clarity, Citirx ZenApp, SpeedPay, WebEx, Unicenter Service Desk, Aperture, Leverage. ALP, Bridger, Control IT, Mainframe, HP Service Manager, Request Center, Fieldnet, Pinnacle, Suspense Premium Management, DIPMS, TAI Reinsurance, Version One, Clear Tran, Worker Warehouse

Educational Background

Hudson Valley Community College, Troy, NY 1989

Siena College, Loudonville, NY 1987-1989

Baypath Junior College, Longmeadow, MA 1983-1984

Hoosac Valley High School Graduated 1983

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