Sales Customer

Eddy Casseus

(H) 603-***-**** (C) 603-***-****

*******@*****.***

To obtain a position within an organization that will both challenge my exceptional organizational, analytical and problem solving skills. With over ten years of experience in a manufacturing environment utilizing lean manufacturing and six sigma principle applications. A dedicated professional team player willing to expand my job responsibilities to satisfy changing job requirements. A strong independent contributor, working with minimal or no supervision.

Employment

Presstek LLC, Nashua, NH

Collection/Billing Analyst 2014 –July 17

Tech III /Inventory Analyst 2008 - 2013

Spool Manufacturing Technician II/Team Leader 2003 - 2008

Manufacturing Technician I 2001 - 2003

Warehouse Clerk 2000 – 2001

Experience

Customer care Contract/ Billing analyst

Review all invoices against filed service report to correct any discrepancies.

Adjust services and part’s sale to apply sale’s promotion discount.

Create and manage warranty entitlement of all post-sales equipment.

Receive customer requests for service support, prepare trouble tickets, and dispatch field technicians.

Process domestic and international customer orders and provide accurate pricing quotes.

Order management, coordinate orders with appropriate departments to ensure product availability, back order status, and shipping methods.

Interact with internal sales and/or service representatives to handle a variety of pre-sales and post-sales functions.

Prepare accurate and timely customer credits and issue return authorizations for inventory items to resolve billing discrepancies and defective product issues.

Maintain customer files with sales contracts and other information to ensure adherence to contract requirements.

Enter new customer account information and maintain account information in the database to ensure data integrity.

INVENTORY MANAGEMENT

Effectively managed inventory of raw material, work in progress and finish goods for Digital Media resulting in shorter turnaround time.

Reduced excess inventory by 20% from 2009 to 2013.

Maintained consistent cycle counts of raw material, work in progress and finish goods by keeping accurate inventory levels between 96% and 99%.

Collaborated with the finance department and outside auditors for year-end financial reporting; effort resulted in shorter year-end inventory cycle counts.

Maintained effective daily production schedules by communicating directly with the sales and manufacturing departments to determine current output needs and prioritizing the use of perishable inventory items, resulting in the reduction of overall production costs.

Tracked and maintained interdepartmental production transactions, utilizing Baan ERP and JBA to maintain accurate inventory levels to avoid lost in production time.

Assisted in developing and implementation of daily production schedules accessible to each work station; resulting in tremendous reductions in production time, order priorities and miscommunication.

MANUFACTURING

Consistently satisfied customers’ needs by tracking the production levels of three shifts of operation in an effort to ensure the priorities set by the planning and sales team were met.

Worked with the planning department to correct transactional discrepancies by performing regular cycle count of raw material used during work in progress and for finish goods for spool converting.

Maintained machine performance by doing preventative maintenance on all converting equipment and assisted the engineering team with troubleshooting equipment problems.

Trained new employees on the use and operation of all converting equipment.

Education

Rivier University, Nashua, NH May 2008

Bachelor of Science, Business Administration GPA 3.51 cum Laude

Franklin Pierce University, Nashua NH September 2004

Associate of Science, Accounting GPA 3.65

Foreign Languages

Fluent in speaking and writing French and Creole

Computer Skills

Baan ERP

Oracle TEKSERV

BPCS (JBA)

Advanced Excel certification

MS Office

Avaya phone system

References:

Pauline Mckinnon 603-***-**** *********@*******.***

Karen Babcock 603-***-**** ********@********.***

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