Customer Service Manager
Resume:
Cella James
Colorado Springs, Co 80910
************@*****.***
Profile:
I have a life skills degree in Social work, 2 yrs of college CNA,speak and understand Spanish
I am very flexible, hard working, very fast leaner! Wonder with people, many years of customer service, team player and also a great leader.
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●2 yrs recruiter and office manager for SOS staffing
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4 yrs of retail store manager
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●5 yrs call center Experiences and qualifications:
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●1 yr Medical terminology
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●1 yr home office customer service
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●2 yrs admission in a free clinic
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●2 yrs Health care insurance
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●6 yrs of retail, cash handling and management
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●21 years of customer service
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●3 Years of IT
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●2 yrs of human resources
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●15 yrs of administration
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●6 yrs receptionist
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●2 yrs CNA and care giver
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●Gap was schooling and unemployed
6/2/2017 to present
Teleperformance
Home office
Tech support for Apple
Teletech Communication
IT and Customer Care
Home office, IT for Turbo Tax
Temp job
6/2015-present ( I work for them on the side at tax season)
4/10/2016 to 2/2017
Evicore
Intake Specialist
United Health Medical Insurance
Home office
Colorado Springs, CO
Applied Behavioral Interventions 2/2015 to 5/2016
2160 Hwy 95
Bullhead City AZ
Program Manager/ Parent Aid
8/2013 to 1/2015
Connect for Health Colorado
4142 Bijou St
Colorado Springs, Co 80915
Enrollment Eligibility Specialist/// Customer service
Working in the Colorado Market Place with 65 different insurance companies, administration for the “Obama Care” Advanced premium tax credit and Cost reduction. Worked very close with the health insurance industry.
07/29/2012 to 5/2013
PMAM CORPERATION
2141 Austin Bluffs
Customer service, administration and collections.
05/20/2013 to 7/2013
United Healthcare Military and Veterans / Tricare
9945 Federal ave
Colorado Springs, CO. 80912
Customer service representative. For Tricare.
08/2010 to 12/2012
Private personal care taker for Iris Taylor
4210 Loomis Ave
Colorado Springs, Co 80907
Live in care giver until Iris passed away. Took care of her on weekends from 08/2009 til12/2012
8/2011 to 02/2012
AT&T
Tech support
100 S Main
Pueblo, Co.
Customer service, data entry troubleshooting, Phone activation. Billing and set up of accounts
3/2010 to 3/2011
Time Warner Cable
CSSR
2221 Bijou St
Colorado Springs, Co 80910
2008-2009
SOS Staffing
Staffing Manager
151 W. 2nd St
Delta, Co 81416
2007-2008
Ace Cash Express
Branch Manager
330 S. 12th St Suite D
Montrose, Co 81401
7/2004 to 11/2007
Delta County Human Services
560 Dodge St
Delta, Co 81416
2003-2004
Adams County DHHS
IMT Specialist
3508 Peoria st suite c
Aurora, Co. 80010
2002-2003
El Paso County DHHS
IMT Specialist
17 N. Spruce st
Colorado Springs, Co. 80910
2000-2002
Montrose County DHHS
1845 S. Townsend Ave
Montrose, Co 81401
1998-2000
Garfield County Human Services
108 8th St Suite #300
Glenwood Springs, Co. 81601
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