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Customer Service State University

Location:
Alexandria, VA
Posted:
September 01, 2017

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Resume:

Sade Demery, MA

Alexandria, VA 571-***-**** ac14an@r.postjobfree.com

Human Resources Practitioner

Training and Development Change Management Acquisitions

Areas of Expertise

Talent Acquisition

Organizational Development

Leadership Development

Change Management

HR Policy, Process & Systems Design

Employee Relations & Diversity

HR Program/Project Management

Onboarding& Orientation

Customer Service

Life-Cycle Recruitment methodologies

Staff Coaching & Mentoring

Security Clearance Processing

Database Management

Benefits and Compensation

Professional Experience

Project Management

Manage multiple Federal contracts/projects concurrently

Administer policies, procedures, standards, guidelines and advocate for disposition

Stand up a National Headquarters office, which included strategic planning and implementation of protocols and procedures

Develop, track, and deliver a variety of metrics and reports with detailed information about project progress and impact

Provide customer service accountability for results, facilitation, mentoring, and detail orientation

Provide Leadership Training (material creation and conduct assessments)

Administer Security Clearance processing for employees on multiple federal contracts

Talent Acquisition

Maintain confidential personnel information system records and compiles reports as necessary

Draft well written job ads and post on social media websites

Source talent that meets the project demand

Acted as liaison representative with local Universities for recruiting at local fairs

Develop onboarding guides for various clients; coordinate with onboarding team on a regular basis

Monitor and track the Applicant Tracking database for vetting resources

Contract Management

Provide research and analytic support to help close open audit recommendations

Responsible for the administration of assigned subcontracts and PO's

Correspond with suppliers in a timely and professional manner

Review and resolve issues proactively on assigned tasks which affect company compliance and ensure satisfaction of legal requirements, and company and customer objectives

Support project team compliance with key internal processes, and support established contracts and subcontract procedures

Participate in proposal kick-off and stand-up meetings, contribute to proposal team as requested/required

Distribute Compliance Training for employees and Subcontractors

Strategic Communications

Provide excellent communication skills, both written and verbal, cross-functionally and across multiple levels within an organization

Highly organized and assist with corporate citizenship service projects

Collaborate with managers, employees, and external constituents

Coaching internal employees to further their career navigation

Proficient in decision making between suppliers and project managers

Education

Bowie State University, May 2016

Master of Arts, Human Resource Development

Morgan State University, May 2011

Bachelor of Science, Telecommunications

Concentration in Public Relations

Additional Skills

Ability to organize, plan, meet deadlines and set priorities

Proficient in using software applications and HRIS systems such as Kronos, C•CURE 9000 Site Server, Salesforce, Service Now, and Salesforce

Strong proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Visio, SharePoint)

Career History

Position Title

Company Name

Date

Resource Management Specialist

Accenture Federal Services

Present-2014

Training and Development Consultant

Department of Public Works & Transportation – County Government

2015-2015

Concierge

Intersolutions Inc.

2014-2014

Regional Coordinator

Student Conservation Association

2011- 2014

Marketing Intern

Southeast Community Development Corporation

2011-2011

Sales Associate

Bath & Body Works

2009-2011

Computer Lab Consultant

Morgan State University

2009-2011

Public Relations Intern

Morgan State Public Relations/Communications

2009-2009

Administrative Assistant

Morgan State University – English Department

2007-2009

Volunteer

Position Title

Date

Covenant House Lead

Present-2016

Day of Service Lead

2016- 2014

National Park Service

2015- 2012

Alpha Kappa Alpha Sorority

Present-2009

Bridge to Tomorrow Mentor (APPL)

2012-2009

Professional References

Available upon request



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