CIO/IT Infrastructure Management/Program Management

JEFFERSON J. LETT

SUMMARY

Through integrity, dedication, compassion and excellence, a mission-oriented, seasoned business and technology executive with extensive transformative leadership experience within a variety of large, complex settings. Unparalleled capacity to lead, plan, design, and execute long-range technology strategy which anticipates future business needs and maximizes IT investments with a proven history of developing efficient and effective solutions to complex problems.

Skills

* Proven leadership capabilities to envision, design, articulate and execute a strategic plan while building consensus

across a broad range of constituencies and agendas found within complicated business environments.

* Superior executive and business development experience coupled with the strong interpersonal skills to successfully

navigate and thrive in highly-matrixed, politically-charged environments.

* Service delivery, infrastructure and security management experience with a proven track record of strong client

relationships and extremely high customer satisfaction.

* • Strong understanding and application of ITIL and LEAN principles within large organizations with diverse needs.

Center for Human Development, Springfield, MA. 05/15 Present

Chief Information & Facilities Officer

REPORTING TO THE CEO, PLAN, DIRECT AND LEAD THE WORK OF THE INFORMATION SYSTEMS, INFORMATION TECHNOLOGY AND

FACILITIES MANAGEMENT DEPARTMENTS WITHIN AN $100M NON-PROFIT ORGANIZATION PROVIDING A BROAD RANGE OF HIGH QUALITY,

COMMUNITY-ORIENTED HUMAN SERVICES WITHIN OVER 85 INDEPENDENT BEHAVIORAL HEALTH, MENTAL HEALTH AND SOCIAL SERVICE

PROGRAMS.

* Devised and managed a 5-year strategic plan which completely redesigned of the organizations data network, data center and

telecommunications infrastructure based upon secure, multi-cloud, IaaS technologies for 104 care sites across 2 states.

* Managed the ground-up implementation of a cognitive, self-learning cyber security system that actively tracked over 3000 nodes.

* Organized, led and managed the implementation of a highly-integrated enterprise clinical information delivery system which

included a HIPAA certified, SaaS-based behavioral health EHR and all necessary components for advanced care planning, data

analytics, authorizations, residential long-term care and periodic assessments for 750 clinicians in 85 individual programs.

MMY Consulting, Indianapolis, IN. 02/15 04/15

Sr. Technology Strategist (2-month consulting engagement)

STRATEGIC TECHNOLOGY CONSULTANT PROVIDING MANAGEMENT AND IT SERVICES TO BEHAVIORAL SERVICES AND HEALTH SYSTEMS

THROUGHOUT THE UNITED STATES. ENGAGED AS A SENIOR IT STRATEGIST IN BOTH ACUTE, LONG-TERM AND SPECIALTY CARE, TO

PROVIDE CLIENTS WITH ADVICE IN OPERATIONAL IMPROVEMENT, APPLICATION SERVICES, PROCESS REDESIGN AND ORGANIZATIONAL

OPTIMIZATION.

* Developed a comprehensive 5-year IT strategic plan for a $58M childrens specialty hospital comprised of 32 discrete long-term

initiatives with an average annual capital and operational commitment of approximately $2M.

Commonwealth Care Alliance, Boston, MA. 04/11 01/15

Chief Information Officer (CIO)

Working concurrently for the CEO and President plan, coordinate and execute the strategic IT and operational vision of an

aspiring $850M not-for-profit care delivery system committed to providing integrated health care and related social

support services throughout Massachusetts, New England and the U.S.

* Organized, led and managed the implementation of a highly-integrated enterprise clinical information delivery system which

included a meaningful use certified, SaaS based EHR and all necessary components for secure care planning, authorizations,

minimum data sets, health risk screenings, health analytics and telephonic care for over 700 clinicians throughout Massachusetts.

* Planned, developed and led the implementation of a fully integrated system-of-systems capable of supporting a highly-complex, public and private cloud model of care with a capacity to scale and securely manage PHI for nearly 500,000 enrolled members.

* Provided strategic direction, leadership and vision to undertake explosive organizational client growth of over 400% in only 9 months supporting a 3-year, national CMS pilot. Incorporated big data analytics using non-API based ETL and HL7 technology.

DNA Associates Consulting LLC, New Salem, MA 01/10 04/11

Sr. Program Manager (6-month consulting engagement)

Independent consultancy engaged within specialty hospitals and integrated delivery networks to provide strategic

planning, executive management, operational improvement, application services, business process redesign,

organizational optimization, change management and consulting resources to support clinical and business requirements.

* Led, managed, organized and trained the consulting and in-house clinical and administrative staff for a major private cloud primary care information system implementation and follow-on upgrades for a $2.5B nationwide private hospital system.

Interim Regional Vice President Xerox (8-month consulting engagement)

Working with a variety of client hospital and healthcare systems, integrate and oversee the operation of information

management, computer and telecommunications and outsourcing services to support clinical and business transformation

needs across healthcare provider accounts for a major business vertical within a $22.5B conglomerate.

* Structured, negotiated and consummated consulting, outsourcing, data security and application service renewals; renegotiated terms and, successfully extended contract services for over $50M in annual recurring revenue over terms of 3 to 5 years.

UMass Memorial Health System & Physicians Group, Worcester, MA. 02/06 01/10

Associate Chief Information Officer (ACIO)

Responsible for delivery of all clinical workflow, business intelligence and operational services for the largest healthcare

provider in central Massachusetts consisting of 7 hospitals, nearly 1,100 total beds, 13,000 employees, 1,500 physicians

and over $1.8B in patient service revenue. With a staff of over 125 professionals, two directors and a regional vice

president, lead, direct, coordinate and maintain all in-house and outsourced operational activities.

* Redesigned major elements of the organizations provider data management scheme to save the organization over $250K annually.

This upgrade in conjunction with the associated business process redesign increased technical performance by over 40% and

enhanced clinical throughput to avoid $12M in potential follow-on costs.

* Through innovation and process excellence, completely rewrote the service level agreement (SLA) structure for an existing $105M, 5-year outsourcing contract. Customer satisfaction and performance objectives met for the first time in contracts history.

* Planned, directed and administered the rollout of a new SSL-enabled ambulatory patient care application (Allscripts) in 58 remote offices, 110 primary care providers and 40 specialty clinics.

Texas A&M University Health Science Center, College Station, TX. 02/04 02/06

Chief Information Officer (CIO)

Reporting directly to the President, led all business and information technology efforts for a multi-entity state-wide

organization providing health education, outreach and research. Planned and created a centralized IT department to

support all student information and research functions. Assumed overall responsibility for ground-up delivery of all

application development, data connectivity, and support services for a $125M integrated health science university.

* Using recognized service standards and Agile software development methodology, spearheaded and led the effort to design and build a free-standing, ground-up student information system for use by over 15,000 students, applicants, registrars and alumni.

* Designed and led a comprehensive data network redesign that was separate, redundant and secure from all other Texas A&M

University System entities to achieve HIPAA conformity for the health system and its acute care, clinical and rural health partners.

Tenet Health System Inc., Dallas, TX 02/98 01/04

Sr. Director, Technology & Telecommunications (CTO)

Direct and coordinate the efforts of CEOs, COOs, CFOs, CIOs and IS Directors in128 hospitals plus 200 contract personnel and 7 staff members. Responsible for tactical and strategic operational initiatives that led to clinical and

business transformation in crucial inpatient, ambulatory and back office settings for a $14.5 billion healthcare network

with as many 27,300 licensed beds in 17 states nationwide.

* Chief technical/clinical architect and visionary through over 40 hospital acquisitions, divestitures or new construction efforts to implement, integrate or transition systems, applications and processes. Managed implementations, process change and life cycle management efforts in as many as 65 regional facilities affecting over 50,000 users across every major clinical and financial accounting application including Cerner, Siemens/SMS, McKesson/HBOC, Meditech and Allscripts.

* Regional CIO immediately following the acquisition of 7 hospitals in the Philadelphia metropolitan area. Planned and administered all activities associated with a $32M transitional budget to ensure the efficient migration to SMS Invision (clinicals), Infinium S2K financials), Kronos (HR/payroll) and relocation of key major data services to Dallas, TX.

JP Morgan Chase Paymentech, Dallas, TX 04/96 - 02/98

Director, Computer Operations

Led 14 network operators and 7 business analysts with dotted line authority to a large cadre of other programmers and

database administrators. Implemented and managed all day-to-day production processes based upon a heterogeneous operational environment which processed $48 to $115 million in financial transactions daily.

* Completely revamped procedures and initiatives for an entire regional computer operations environment. While processing volumes increased 181% over a single 8-month period due to 13 acquisitions during that time period, operational efficiencies dramatically rose in 10 key areas by over 15%. Customer satisfaction also increased over 28%.

National University and Future Kids, Inc., San Diego, CA. 09/94 - 04/96

Adjunct Professor, Curriculum Development Consultant & Data Network Engineer

Taught university post-graduate courses in client-server principles, data network design, remote telecommunications and

emerging technologies. Wrote computer education curriculum for middle and high school students. Designed, evaluated,

recommended and implemented all network technologies and services amounting to annual outlays of $1.8M to $2.5M.

Developed new methods and innovative network architectures to establish reliable data link transmissions in a legacy environment.

* Saved over $3.5 million in subsidized hardware costs for 200 sites, 1500 users and 3000 devices. Administered an education and

administrative network for a private science and technology magnet school.

U.S. Navy, San Diego, CA 06/83 -10/94

Naval Aviator, Commissioned Officer

Led and inspired large, multifunctional departments of up to 250 engineers, technicians, apprentices and trainees and

directly responsible for the management of equipment, services and annual budgetary outlays of $425 million. Supported,

maintained and operated engineering resources valued in excess of $7.14 billion on a daily basis.

* Designed, installed and administered local and metropolitan area networks at various military installations ranging in size from 20 to 3,500 nodes.

* Administered a detailed software retrofit for 15 tactical aircraft that effectively prevented airborne malfunctions and saved an estimated $3.5B in maintenance expenditures.

Education

U.S. Naval Academy

B.S. in Systems Engineering 1983

U.S. Naval Postgraduate School

M.S. in Aeronautical Engineering (Avionics) 1991

Ph.D. in Aeronautics and Astronautics (unable to complete dissertation due to Desert Storm deployment) 1991

Engineers Degree (awarded in lieu of Ph.D.) 1991

Certifications

Certified Systems Security Officer U.S. NAVY (CISSP EQUIVALENT): 1987

Certified Program Management Officer U.S. NAVY (PMP EQUIVALENT): 1991

ITIL v.3 Foundations Certification UMASS MEMORIAL HEALTHCARE: 2009

Professional & Community Affiliations

* Health Information and Management Systems Society (HIMSS) MEMBER

* COLLEGE OF HEALTH INFORMATION MANAGEMENT EXECUTIVES (CHIME) Member

* Aircraft Owners and Pilots Association (AOPA) MEMBER/PILOT/OWNER.

* Percheron & Belgian Horse Associations MEMBER/OWNER/BREEDER

* USA Powerlifting Association MEMBER/STATE & NATIONAL RECORD HOLDER.

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