RESUME

Blaise Armand ETHY ETHY

Apt **, **** San Francisco St, Balibago.

Angeles City Philippines.

Mobile: +63-939-***-****

E-mail: ac144u@r.postjobfree.com

Nationality: Cameroonian

Date of Birth: 15/09/1970

Gender: Male

Marital Status: Married

PROFESSIONAL OBJECTIVE

Intend to build a progressive and professional career with the opportunity to enhance and strengthen my technical and customer service skills, knowledge and potential that will contribute to the expansion and growth of any given industry. Be able to share, enrich and develop continuously the knowledge gained into a learning and interactive environment.

SKILLS & ACHIEVEMENTS

- Communication: French (Native) and English (Oral/Written)

- Microsoft package (Word, Excel, PowerPoint…)

- Good understanding ability

- Team work and leadership

- Conflict Resolution: Ability to handle difficult and complex situation

- Problem Solving / Decision making

- Ability to learn faster and adapt to new situation and environment.

- Analytical Thinking and Multi-tasking

- Time Management and Strategic Thinking

- Able to work Under Pressure

EDUCATIONAL QUALIFICATION

Buea University of Cameroon

2002. BA (Bachelor of Arts)

Major Subjects: Philosophy, French language.

CEFITH - Hotellerie of Douala Cameroon

1996. Certificate of vocational training, Hotel and Restaurant Managment

Major subject: Marketing, Management Accounting, Inventory managment, Cooking and pastry

College Alfred Saker of Douala Cameroon

1994. Accounting and finanicial managment

Major Subjects: Accounting, Finance Managment,

PROFESSIONAL TRAINING

April 2004: D.M Echange et Mission Geneva, Switzerland: Communication Skills training, Teaching technics, management.

PROFESSIONAL BACKGROUND

Feb 2011 – April 2017, FRENCH - ENGLISH CUSTOMER CARE and SALES SPECIALIST: Aegis Peoples Support, Makati – Philippines/ Teleperformance (Travel & Hospitality). I was in charge of customer assistance and quiries regarding Hotels, cars and flight reservations, via Inbound calls.

2014: 4 months French language teacher at La Salle University, Lipa Batangas, Providing the basic culinary French laguage vocabulary in the HRM department (Part time)

2010: French Language Teacher at: The e3 Language Studio in Los Bagnos – Laguna Philippines (Part time)

Oct 2009 – Dec 2010: FRENCH CUSTOMER SUPPORT, Sutherland Global Services. Website translation, English to French, Customer service, (Buy.com, Ebay.fr) Makati - Philippines. I was working with the financial department, Fraud verification, Billing, and Email.

Oct 2008 - June 2009: French language Customer Service and technical Support at Cyber city Teleservices – Clark, Pampanga Philippines. We were handling customer Support of Hihg tech toys for kids and adult from LeapFrog.

Oct 2007 – May 2008: Manager and Executive Chef at Bellevue Complex, 4th floor, Astro Hotel, Guangzhou - China. I was training chinese cook in western cuisine, managing stock, preparing menu for parties and Event, Preparing workers schedule, Purchasing and supply all goods for the stock.

Jan 2007 - September 2007: Executive Chef at Hotel Serena Palace in Douala – Cameroon, Kitchen Manager of the 2 Branch of the hotel.

2000-2005: Director of Training- at Cafrad Bonaberi – Cameroon, HRM training center

2005-2006: Manager at Cafrad Bonaberi Cameroon.

During those years, I handed a private Catering Service with NESTLE Cameroon, BIAO Bank, and others ...

AWARDS

4 times Best performance as Customer Service agent with Aegis - Teleperformance.

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