Theresa Moran

https://www.linkedin.com/in/theresamoran7

ac144n@r.postjobfree.com

816-***-****

Legal Administrative Professional Customer Experience Measurement

Top performing scheduler/assigner with highest call completion rate

Caring and confident CSR Call Center Agent

Resolve customer service issues efficiently

Combine a passion for providing quality customer service, with a patient and friendly personality to deliver best-in-class quality customer care

Solid time-management and organizational skills

Effectively handle multiple tasks under pressure within a fast-paced performance-based environment

Exceptional verbal and written communication, interpersonal and active-listening skills

Ability to put myself in the customer’s shoes

Easily establish rapport with a wide variety of customers

Professional Experience:

Maritz CX:

Scheduler/Assigner 2014-present

Top Assigner/Scheduler on team as reflected in highest call completion rate

Schedule independent contractors nationwide

Utilize negotiation and customer service skills to meet project deadlines on budget and on time.

End of Life Caregiver for family member 2009-2013

Interacted with Hospice providers and doctor in care planning

Accompanied family member to cancer infusion therapy treatments

Assisted family member with daily household tasks and provided companionship

Prepared and served meals for family member

Spencer Fane Britt & Brown LLP

Case Assistant 2007-2008

Managed outlook calendars, assist certified paralegal for Chapter 7 Bankruptcy Trustee for electronic filed motions, notices, certificate of service

Maintained file system in Outlook and physical files

Executed special projects throughout the company

Adaptable, efficient, organized

Legal Coding Specialist 2005-2007

Extensive work with coding documents in summation database

Strong attention to detail and organization

Blackwell Sanders Peper Martin LLP

Administrative Assistant/Legal Secretary 1998-2004

Administrative assistant to Legal Recruiting Coordinator

Maintained correspondence, schedules and delivered

Handled travel and hotel reservations

Assisted in planning summer activities

Maintained firm’s Interaction client database keeping client information correct and updated

Tracked attorney’s time and maintained correspondence

Front desk, greet all clients, operated a busy switchboard, kept track of packages

Theresa Moran Page 2

ac144n@r.postjobfree.com 816-***-****

Education and Professional Training:

Certificate of Completion-Workplace Management Series

Women’s Employment Network

Diploma-Word Processing

Brown Mackie College

2 Courses short of Associate of Arts Degree

Penn Valley Community College

Volunteer Activities:

Volunteer Serve KC, 2016-present: Serve lunch at KC Hospice to families of current patients. Harvesters food sorting. Store clean up at Blessings Abound.

Volunteer; Wayside Waifs, 2008-present: Meet and Greet Specialist, facilitate process of customers meeting dogs. Assist in the day-to-day process of animal adoption through area fund-raisers, special events and individual appointments for potential adopters.

Usher; Kauffman Center for the Performing Arts, 2012-present: Provide quality service to patrons attending events; assist in event preparation and conclusion; answer all general questions about the facility.

Usher; Starlight Theatre, 2011-2012: Contribute to the coordination of large groups and seating of patrons, assist with backstage tours and before performance introductions.

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