Customer Service Administrative Assistant
Resume:
Theresa Moran
https://www.linkedin.com/in/theresamoran7
*******.***.*****@*****.***
Legal Administrative Professional Customer Experience Measurement
Top performing scheduler/assigner with highest call completion rate
Caring and confident CSR Call Center Agent
Resolve customer service issues efficiently
Combine a passion for providing quality customer service, with a patient and friendly personality to deliver best-in-class quality customer care
Solid time-management and organizational skills
Effectively handle multiple tasks under pressure within a fast-paced performance-based environment
Exceptional verbal and written communication, interpersonal and active-listening skills
Ability to put myself in the customer’s shoes
Easily establish rapport with a wide variety of customers
Professional Experience:
Maritz CX:
Scheduler/Assigner 2014-present
Top Assigner/Scheduler on team as reflected in highest call completion rate
Schedule independent contractors nationwide
Utilize negotiation and customer service skills to meet project deadlines on budget and on time.
End of Life Caregiver for family member 2009-2013
Interacted with Hospice providers and doctor in care planning
Accompanied family member to cancer infusion therapy treatments
Assisted family member with daily household tasks and provided companionship
Prepared and served meals for family member
Spencer Fane Britt & Brown LLP
Case Assistant 2007-2008
Managed outlook calendars, assist certified paralegal for Chapter 7 Bankruptcy Trustee for electronic filed motions, notices, certificate of service
Maintained file system in Outlook and physical files
Executed special projects throughout the company
Adaptable, efficient, organized
Legal Coding Specialist 2005-2007
Extensive work with coding documents in summation database
Strong attention to detail and organization
Blackwell Sanders Peper Martin LLP
Administrative Assistant/Legal Secretary 1998-2004
Administrative assistant to Legal Recruiting Coordinator
Maintained correspondence, schedules and delivered
Handled travel and hotel reservations
Assisted in planning summer activities
Maintained firm’s Interaction client database keeping client information correct and updated
Tracked attorney’s time and maintained correspondence
Front desk, greet all clients, operated a busy switchboard, kept track of packages
Theresa Moran Page 2
*******.***.*****@*****.*** 816-***-****
Education and Professional Training:
Certificate of Completion-Workplace Management Series
Women’s Employment Network
Diploma-Word Processing
Brown Mackie College
2 Courses short of Associate of Arts Degree
Penn Valley Community College
Volunteer Activities:
Volunteer Serve KC, 2016-present: Serve lunch at KC Hospice to families of current patients. Harvesters food sorting. Store clean up at Blessings Abound.
Volunteer; Wayside Waifs, 2008-present: Meet and Greet Specialist, facilitate process of customers meeting dogs. Assist in the day-to-day process of animal adoption through area fund-raisers, special events and individual appointments for potential adopters.
Usher; Kauffman Center for the Performing Arts, 2012-present: Provide quality service to patrons attending events; assist in event preparation and conclusion; answer all general questions about the facility.
Usher; Starlight Theatre, 2011-2012: Contribute to the coordination of large groups and seating of patrons, assist with backstage tours and before performance introductions.
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