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Customer Service Representative

Location:
Lapeer, MI, 48446
Posted:
September 03, 2017

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Resume:

Austen Lowis Finance Manager

ac1428@r.postjobfree.com 248-***-**** Lapeer, MI

An experienced financial professional with over 10 years directing financial operations for B2B and B2C organizations. Adept at managing and executing strategic initiatives to support ongoing efficiency and productivity, streamlining operations that result in cost containment and revenue growth. Build effective client relationships to boost sales, customer retention, and revenue. Technically proficient in Microsoft Office Suite, QuickBooks, ADP, Turbo Tax, Linux Network Systems, HTML, and iOS. Areas of Expertise include:

AP/AR

Financial Analysis

Revenue Generation

Contract Negotiations

Operational Efficiency

Team Building

Payroll Processing

Financial Operations

Cost Containment

Financial Reporting

Client Relationship Management

Acquisition Strategies

Professional Experience

SPORT COATINGS Lapeer, MI 2007 - Present

A designer, manufacturer, and seller of sporting surfaces, including tracks, tennis courts, basketball courts, and rubber cushioning for playgrounds and splash pads.

Owner, Controller

Direct finance and business operations initiatives, specializing in accounts receivables, accounts payables, payroll administration, and cost-containment strategies. Analyze complex financial information to draw conclusions and make recommendations to aid senior-level decision-making.

5+ Years: Performed all accounting responsibilities.

5+ Years: Managed payroll and year-end tax duties.

4+ Years: Financial Analysis

Evaluate operational issues, and implemented new processes to contain costs across operations.

Negotiate long/short-term contracts with vendors to achieve best pricing on products.

Created marketing plan designed to expand customer base, leading to significant customer acquisition for commercial and residential accounts.

Develop loyal and productive client relationships that build a foundation for ongoing growth.

GENISYS CREDIT UNION Lake Orion, MI 2004 – 2007

A member-based credit union with 28 branches across Michigan.

Member Service Representative

Built effective relationships with credit union members, providing information about beneficial products and services to meet the unique needs of account holders.

Provided exceptional customer service for account openings and closures, identifying customer needs and reducing account closures.

Processed and closed consumer loans, directing transactions from initial application through funds payout.

Anticipated member needs and provided personalized resources/solutions to individualized requests; answer questions and promptly resolve issues.

Education

Master of Science in Accounting

WALSH COLLEGE Troy, MI Anticipated Completion: 2018

Bachelor of Business Administration in Finance

WALSH COLLEGE Troy, MI 2017

Member, Phi Theta Kappa



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