Jennifer B onard

**** * * * * S t, H omestead, F L 3 3035

Cell: 7-86-991-****

Email : b ac141t@r.postjobfree.com

Career O verview

Highly e nthusiastic p rofessional w ith 1 9+ y ears c lient i nterface e xperience. R esults-driven i ndividual w ith p roven ability t o m eet g oals i n a f ast-paced e nvironment. Core S trengths

• Conflict r esolution • Excellent l istening s kills

• Strong o rganizational s kills • Excellent c ommunication s kills

• Creative p roblem s olver • C orporate T rainer

• Strong c lient r elations • Fast l earner

• P roven L eader • Customer s ervice

Accomplishments

• Consistently provide positive feedback to employees and created business contacts by developing long-term relationships w ith k ey m embers o f t he b usiness.

• Handled c ustomer c omplaints w hile m aintaining a p ositive c ustomer e xperience.

• Consistently g enerated a dditional r evenue t hrough s killed s ales t echniques a nd t raining n ew h ires.

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service c omplaints a nd e nsure c ustomer s atisfaction t hrough a gent c oaching.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts by identifying training needs.

Work E xperience

Baptist H ealth – H omestead H ospital

Patient F inancial R epresentative

May 2 016 – P resent

Responsibilities:

Interview p atients u pon a rrival i n o rder t o c omplete r egistration p rocess

Verify i nsurance e ligibility u sing H DX, A vailability, M C p ortal, E TC.

Greet E R p atients a nd e nsure a ccurate i nformation u pon q uick c heck-in

Gather a ll p atient i nformation a nd e nter i nto S orian F inancials

Work w ith f ire r escue o fficers u pon a rrival t o t he M ain E R b y e ntering p ersonal i nformation i nto s ystem

Collect c o-pays f rom p atients

Maintain 9 8% a ccuracy o n a ll p atient a ccounts

Conduct p eer i nterviews w ith d epartment L eads Assurant S pecialty P roperty – D irect S ales T eam Sr. T rainer & Q uality I mprovement S pecialist January 2 010 – A pril 2 016

R esponsibilities:

Complete the on boarding process of all New Hires including: State licensing process, forms, fingerprinting, benefits, l aptop t esting, p hone s et u p

Conduct N ew H ire i nterviews w ith p otential c andidates

Train a ll N ew H ires o n p roduct a nd s ystem i n a c lassroom e nvironment

Certify N ew H ires b y t esting u nderstanding o f i nformation

Update a ll t raining m aterials t o e nsure a ccurate p roduct d etails a re i n p lace

Maintain S OPS, J ob A ids, c all g uides a nd a ll m aterials

Monitor, s core a nd p rovide f eedback t o s ales a gents u sing r ecorded c alls

Perform a udits o f s ales c alls t o i dentify t raining n eeds

Keep a ccurate r ecords o f a ll a gents p rogression u sing s hared d ocuments

Attend m eetings w ith k ey a reas p ertaining t o u pdates a nd c hanges t o t he p roduct

Provide r efresher t rainings t o s easoned a gents American E xpress – C enturion T ravel

Team L eader

February 2 007 – S eptember 2 009

Responsibilities:

Manage a T eam o f C enturion T ravel A gents t o e nsure a s uperb c ustomer e xperience

Process t ime c ards a nd p ayroll

Provide l eadership o n a d aily b asis

Ensure a ll c ompany g uidelines w ere f ollowed d aily

Ensure d epartment s ervice l evels m aintain 8 5%

Answer c alls o n t he S upervisor l ine a nd o ffer p roblem s olving t o i rate c ustomers Carnival C ruise L ines – G roup S ales D epartment Supervisor, G roups D epartment

June 1 997 – F ebruary 2 007

Responsibilities:

Manage a T eam o f G roup S ales A gents t o e nsure a ll s ales n umbers w ere m et

Provide L eadership o n a d aily b asis

Listen t o c alls a nd p rovide f eedback

Answer a ll p roduct r elated q uestions

Answer c alls o n t he S upervisor l ine a nd o ffer s olutions t o T ravel A gents u nhappy w ith t he p rices

Provide r efresher t rainings t o a gents

Coordinate s hip t ours i n o rder f or n ew a gents t o b ecome f amiliar w ith p roduct Systems, P rograms a nd L icenses

• NICE R ecording S ystem • Power P oint

• VPI R ecording S ystem • Lotus N otes

• Avaya/CMS • O utlook

• Microsoft W ord • Kronos

• E xcel • 2044 P ersonal L ines I ns L icense

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