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Customer Service Air Force

Niceville, Florida, United States
August 31, 2017

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Jeanette Neptune

Niceville, FL ***** 210-***-**** LinkedIn

Summary of Qualifications

Highly accurate and detailed business professional with exceptional communication and customer service skills. Strong ability to successfully manage multiple projects and find innovative solutions to complex problems. Proven abilities as office administrator dedicated to utilizing organizational skills to facilitate and streamline operations. Proficient in Microsoft Office Suite.

Account Reconciliations


Regulatory Compliance

Project Management

Customer Service Management

Administrative Support

Analysis & Reporting

Office Equipment/Technology

Team Building & Leadership

Filing & Data Entry

GIS Software

MS Office Suite

Professional Experience

Crew Worker Costa Family McDonalds, Miramar Beach, FL 5/2016 to Present

Took orders at the front counter/drive thru and expedite the orders and drinks as they are made to the customer. Cash the orders whether it is a credit card transaction/gift card/cash and present change to customer. Maintain a clean facility and a friendly demeanor with customers.

Awarded Crew Member of the month March 2017.

Night Auditor My Place Extended Stay Hotel, Minot, ND 7/2014 to 3/2016

Assist desk personnel with guest check-in, check-out, and financial transactions. Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management review. Settle credit card charges through batch processing. Perform computer backups and ensure proper processing of 3rd party reservations. Maintain clean, presentable facility, assisting housekeeping staff when needed.

Authorize 50+ transactions daily.

Awarded Employee of the Year for providing consistently exceptional customer service.

Customer Service Associate Sears Auto Center, Minot, ND 8/2013 to 6/2014

Educated customers on automotive maintenance requirements and assisted customers with finding needed parts and supplies. Performed cash, debit, and credit transactions for customer sales. Answered telephones, filed paperwork, scheduled appointments, and communicated information to service technicians.

Recognized as Employee of the Month in March 2014

Targeteer United States Air Force, Minot, ND 8/2011 to 6/2013

Provided intelligence briefings to upper-level and executive management. Collected accurate targeting data for warheads and munitions. Researched and analyzed target building and vehicle weaknesses. Performed post-strike damage assessments to establish weapon and attack success.

Professional Experience Continued

Delivery Driver Merlin’s Pizza, Destin, FL 6/2009 to 8/2009 & 6/2010 to 8/2010

Took and delivered food orders to local area residents. Provided excellent customer service by ensuring safe, timely delivery. Assisted with food preparation when needed.

Expedited order fulfillment by implementing improvements to food preparation methods.

Field Technician Arcadia Mills Field Project, Milton, FL 5/2010 to 7/2010

Collaborated with other research teams working on an archaeological excavation of an industrial village circa 1817 and 1855. Mapped out dig grids and documented assigned units. Screened dirt, identified and catalogued pieces, and gained experience utilizing various techniques and research designs used at terrestrial field schools.

Discovered fossilized seeds consumed in the Antebellum south onsite.

Café Specialist & Bookseller Books-A-Million, Destin, FL 1/2007 to 8/2007

Provided excellent customer service by assisting customers, recommending books, and ringing sales. Prepared drinks to order in store café. Organized and cleaned the store; created displays aligned with company standards.

Recognized for creating and leading the best costume and game during the Harry Potter and the Deathly Hallows Release Party.

Lead Trainer Pizza Hut, Niceville, FL 2/2005 to 1/2007

Trained new employees including cashier, cook, and delivery personnel on delegated tasks. Ensured food safety complied with all regulations. Ensured proper maintenance of store equipment and facilities based on company standards.

Awarded Employee of the Quarter for excellent training and leadership.

Education & Certificates

Bachelor of Science in Anthropology & Archaeology University of Central Florida, Orlando, FL


Minot Enlisted Airman’s Council, 2012 – 2013

Air Force Sergeants Association, 2012 – 2013

Habitat for Humanity, Build Volunteer, 2012

Goodfellow Chaplain Student Leader, 2011 - 2012

Crossroads Community Center, Volunteer

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