Ka’Sandra Hunter

**** ****** ****** **** ******, TX 75249 ac13vp@r.postjobfree.com 972-***-**** 214-***-****

Dedicated and accomplished Professional with over 16 years of extensive experience in the manufacturing and mortgage industry with strong computer skills

● MORTGAGE ● PURCHASING ● INVENTORY MANAGEMENT ● PRICE NEGOTIATION ● SCHEDULING

SUMMARY OF QUALIFICATIONS

Experienced in all aspects of business in manufacturing environments including all aspects of purchasing including work orders, scheduling, planning, inventory reconciliation, invoicing, negotiating, and employee supervision.

Excellent organizational skills with the ability to improve processes, solve problems, communicate effectively with customers and coordinate with co-workers

Awarded for exceptional contributions and dedication to company goals as well as recognized through promotions to higher levels of responsibility and trust

Proficient in acting as liaison between vendors and management, customers and sales representatives and various company departments to ensure smooth operations

PROFESSIONAL EXPERIENCE

Bank of America Plano, TX

MORTGAGE UNDERWRITING – UNWRITER OFFICER SEPTEMBER 2010 – PRESENT

Perform quality work while in a fast-paced, high volume environment.

Review a portfolio of conventional and government loans for a loan modification for all investors.

Thoroughly reviewing documents submitted for home assistance for accuracy and completeness, and if not complete, requesting the needed information to perform a accurate underwrite.

Reviewing the credit history for accuracy and opt out options.

Performing an accurate calculation of the income, reviewing the assets, calculating the debts from the credit report, capturing the hardship of the borrower requesting assistance for the underwrite.

Using the Policy and Procedures to accurately capture the regulatory quality assurance government guidelines.

Adapt an excellent analytical, oral and written communication while resolving interpersonal problem solving issues while being self-motivated, with an extreme commitment to attention to detail.

MORTGAGE SERVICE SPECIALIST

DEFAULT SERVICING COMPLAINT RESOLUTION OFFICER

Implement quality control measures. Conduct in-depth root cause analyzes of customer complaints, and

propose solutions

Facilitate implementation, develop, monitor, and update workflow processes.

Ensure processes; respond to operational risk and control objectives and achievement of business goals.

Ability to identify operational and process issues, document and record escalated matters including but

not limited to social media, litigation, cease & desist and collaborate to provide solutions

Assist with implementation of process improvements as well as issue and track remediation

Work well independently and continually look for ways to add value and drive performance

Handle special projects at management’s request

Richardson, TX

Customer Relationship Manager II Officer June 2011 – AUGUST 2013

Cultivates and maintains on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner.

Presents customers with and educates customers on options such as Repayment plans, Bankruptcy, Litigation, Mediation, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, investor, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Responsibilities include reviewing legal documents, researching documentation obtained to process the customer's request, preparing legal documents, adhering to investor guidelines,

Preparing and responding to customer inquiries through telephone and written correspondence and monitor reports to

maintain department standards.

● Participate in Mediation calls to provide updates, status and request information on loans in mediation

● Provided Coaching and Subject Matter Expert Training for the Concierge 1st and 2nd rollout

Workout Specialist II September 2010 – June 2011

Analyzes and determines best course of action on delinquent or potentially delinquent mortgage loans. Assists existing borrowers who may be experiencing difficulty meeting their monthly

financial obligations by skillfully probing and evaluating borrowers for various workout programs, including loan modifications. Responsibilities include reviewing legal documents, researching documentation obtained to process the customer's request, preparing legal loan modification documents, adhering to investor guidelines, preparing and responding to customer inquiries through telephone and written correspondence and monitor reports to maintain department standards.

VARIOUS TEMPORARY ASSIGNMENTS Dallas, TX TEMPORARY PURCHASING May 2009 – September 2010

Performing various purchasing functions for several companies

KIMBALL HILL HOMES Dallas, TX

Nationwide builder of quality residential homes and communities

CONTRACT SALES CONSULTANT December 2008 -- April 2009

Responsible for showing available homes to potential home buyers in project communities.

Explaining to customers included options and upgrades. Setting appointments for realtors to show homes.

KIMBALL HILL HOMES Dallas, TX

Nationwide builder of quality residential homes and communities

PURCHASING COORDINATOR December 2003 – December 2008

Procured all building materials for homes in project communities including purchase order issuing and distribution, vendor and subcontractor work orders, and construction coordination

Confer with sales consultants to assure available home options are marketable to prospective homeowners and served as liaison between contractors and accounting for weekly payroll processing

Voted employee of the quarter on 2 separate occasions for exceptional service, proactive attitude and ability to ward off mistakes before they become problems

VS PROMOTIONAL MARKETING GROUP Dallas, TX

Company specializing in marketing products such as hats, t-shirts and pens

CONSULTANT / SALES REPRESENTATIVE December 2002 – November 2003

Provided outside sales and marketing for promotional items and incentives through performing cold calls with 80% of calls resulting in a face-to-face meeting

Accomplished the set-up and development of a purchasing system, accounts payable system and accounts receivables system to organize the processes and increase company efficiency

Created a client database and a vendor listing database, and located prospective vendors for items to be personalized for marketing purposes

PRO-LINE INTERNATIONAL Dallas, TX

MATERIALS PLANNER May 2002 – December 2002

A subsidiary of Alberto-Culver and manufacturer of beauty products including hair care items

Procured and managed packaging materials and bulk chemicals for the manufacturing process area including purchase order issue, just-in-time shipping coordination, sourced vendors and negotiated process to ensure lowest possible pricing . Served as liaison between vendors and company.

Maintained and updated monthly reports and inventory at co-packer; earned several promotions due to problem solving abilities

INVENTORY CONTROL / WIP SUPERVISOR November 2001 – May 2002

Provided supervision of a team of 3 employees, maintained and updated monthly labor reconciliation and reconciled inventory internally and externally from outside co-packers

Managed work in process flow from warehouse through production and finished goods to ensure accurate inventory counts and assisted with annual physical inventory

WAREHOUSE / RECEIVING SUPERVISOR April 2000 – November 2001

Provided supervision of a team of 8 employees, set appointments for incoming packaging and chemicals, verified packing list with goods received and managed supply line to production area

Performed invoice reconciliation to correct discrepancies and coordinated with accounting for timely payments of invoices in addition to maintenance of monthly receiving reports

PURCHASING EXPEDITOR August 1994 – April 2000

Procured packaging material and bulk chemicals including issuing purchase orders and coordinated shipping dates of goods, sourced vendors and negotiated process to ensure lowest possible pricing

EDUCATION AND TRAINING

COLLEGE COURSEWORK IN COMPUTER PROGRAMMING

CEDAR VALLEY COLLEGE Lancaster, TX

COLLEGE COURSEWORK FOR NURSING

EL CENTRO COLLEGE Dallas, TX

TECHNICAL SKILLS

Word Processing, Typing and 10 Key Calculator

Expert in Microsoft Word, and Excel, AS400, Growth Power, MRP II, MRP, Prism, WMS, Trueline, Builder 1440, Microsoft XP and Outlook, Loan Modification Portal, Iseries, Salesforce, Lotus Notes, HRS Servicer, Urban Settlement, Loss Mitigation, LAFA, CRM Central, Loan Administration Portal, DMP, DW, CROSS, ALS

Proficient in Macintosh, PowerPoint,, QuickBooks Pro, and Peoplesoft/Oracle

Contact this candidate